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Progressive Chrysler Jeep Dodge Ram
Massillon, OH
1,027 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 2:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,027 reviews
May 11, 2016
Excellent Service I'm not into car shopping but today was my second time buying from Progressive and I will be going back again. The service and the care they put into I'm not into car shopping but today was my second time buying from Progressive and I will be going back again. The service and the care they put into their customers is outstanding. My Husband and I are very happy campers. They will work with you to get you the best deal possible. And I'm not just sayilng this because they gave me a full tank of gas. :) We are extremely happy with our purchase and I can't thank Tom Farkas enough for taking care of our needs. Thank you all so much. See you soon! Tom I love it! Dennis & Mary P.S. Thank you Kelly for getting back to us so quickly. More
by MARY GARDNER
Employees Worked With
Kelly Emch, Dan Gordish, Wayne Farris, Tom Farkas
May 10, 2016
2013 Chrysler 200 Limited FWD 4D Sedan I recently stopped in and purchased and upgrade vehicle, Maria was great to work with and was helpful in many ways in finding a car that would suit me I recently stopped in and purchased and upgrade vehicle, Maria was great to work with and was helpful in many ways in finding a car that would suit me. Alyssa in the Finance Dept. was great she worked on getting the purchase finalized and to stick close to the budget. Both the Sales and Finance did a great job. Thank's to both for working hard to make the purchase happen. More
by KeithR
Employees Worked With
Maria Hattery, Alyssa Donahey
May 09, 2016
Genuine Customer Care The staff made sure we were completely satisfied with the deal and answered all of our questions. Genuinely wanted us to do business with them, provid The staff made sure we were completely satisfied with the deal and answered all of our questions. Genuinely wanted us to do business with them, provided a great experience, and would highly recommend! More
by ooO-|-Ooo
Employees Worked With
Wayne Farris, Clayton Sanders, JT Ansel
May 06, 2016
Purchased a newer SUV My husband and I just recently purchased a newer SUV from Progressive. We were recommended to use them and would recommend others as well. The staff w My husband and I just recently purchased a newer SUV from Progressive. We were recommended to use them and would recommend others as well. The staff was friendly and help us out. More
by bowens
Employees Worked With
Jimmy Dowling, Nathaniel Wisor, Alyssa Donahey
May 05, 2016
Best car buying experience ever Mitch Mann & Tim Sanders made it very pleasurable to buy a vehicle. My husband & I had the best car buying experience ever & we were treated with the Mitch Mann & Tim Sanders made it very pleasurable to buy a vehicle. My husband & I had the best car buying experience ever & we were treated with the utmost respect. They listened to what we wanted & we got what we wanted. Will definitely refer everyone to them & we will go back to them again whenever we need a car More
by ABMOORE76
Employees Worked With
Tim Sanders, Mitch Mann
May 05, 2016
Purchase a newer SUV Had great service getting into a newer SUV. Would recommend to family and friends . Will come back . Sales person was very friendly and helped me out Had great service getting into a newer SUV. Would recommend to family and friends . Will come back . Sales person was very friendly and helped me out More
by CurtR1
Employees Worked With
Garrick
May 04, 2016
Nice place although as a women some people disrespected me Overall it was a good experience at the dealership. I went in with my husband to look for a van and everyone treated us really nice until we started n Overall it was a good experience at the dealership. I went in with my husband to look for a van and everyone treated us really nice until we started negotiating the price. Once that happened I don't think I was looked at again they only spoke to my husband. We left that day without a vehicle. I went back a week later by myself and since I was the only one there they negotiated a price with me. I was a little offended but they were their selection of vans was the best around. More
by 124soccer mom
Employees Worked With
John Marks, Maria Hattery, Michelle McCahan
May 04, 2016
when you get treated wrong don't go back and bad reputation Took my 2005 dodge ram in for pinion nut recall 7/14//15. First of all waiting in line a customer pulls his car into the shop, hops out and jumps righ Took my 2005 dodge ram in for pinion nut recall 7/14//15. First of all waiting in line a customer pulls his car into the shop, hops out and jumps right in front of the line. Mike Corbin waited on him first like we weren't even there. Wow, should have left there!!! Next they did the pinion nut recall and said my pinion seal is leaking which was not before I took it in. Next the pinion snapped 5000 miles later.causing the back wheels to lock up April 25,2016. I called chrysler and they said a service Tec would have to look at the truck, to see what the problem was. Who can afford to have a truck towed all over town to see what the problem was. How do I know if they over torque the pinion nut? What caused the pinion seal to start leaking after they worked on it? $3500 dollars later and it rides like the day before I took it to progressive. Truck has only 50198 miles. More
by john
Employees Worked With
Mike Corbin
May 03, 2016
Fantastic place to buy a car I often dread buying a new car. And I came to Progressive guarded and angry from the other dealership I went to. But after talking to Wendy Stoner I often dread buying a new car. And I came to Progressive guarded and angry from the other dealership I went to. But after talking to Wendy Stoner and Mark Anderson I really felt comfortable and at ease. You can tell they care about helping the customer make informed purchases because I answered every question I had and gave get info. Mark Anderson made the car buying experience what it should be which is fun and exciting. I will never buy a car anywhere else. More
by 75THjeep
Employees Worked With
Craig Sanders, Mark Anderson
May 01, 2016
Outstanding Sales Rep! Our Sales rep, Justin, was a pleasure to deal with! He was extremely knowledgeable about the vehicle and exceptionally helpful and easy to work with. Our Sales rep, Justin, was a pleasure to deal with! He was extremely knowledgeable about the vehicle and exceptionally helpful and easy to work with. He made our car-buying experience easy and stress-free! We will contact him for all of our future vehicle purchases. Furthermore, John who handled the business-end of our purchase was also very friendly and efficient! We had a very positive experience working with these 2 professionals! More
by jeepfan23
Employees Worked With
John Marks, Justin Carter
