Progressive Chrysler Jeep Dodge Ram

I began dealing with Mark Hasler approximately 10 years ago. I have purchased a number of new cars or trucks and each time I have purchased from Mark Hasler. Save for a collector car purchase or two, Mark ago. I have purchased a number of new cars or trucks and each time I have purchased from Mark Hasler. Save for a collector car purchase or two, Mark Hasler has proven time and again that he is dedicated to his profession and securing for me the vehicle that best fits my needs at the time. Due to a car accident I had to find a replacement car. I know I am not an easy customer to please. At the end of the day, Mark Hasler. all but eliminated any buyers remorse I usually experience. His professionalism, sense of humor, kindness, and patience makes the car buying experience for me memorable. Mark is honorable and works hard to put me behind a new car.....in fact, I was in the market for a used car and Mark was able to successfully orchestrate a deal to allow me to drive a new car the very day I was determined to do some serious shopping....why do I tell you this.....I usually sit on a deal for a few days to allow myself enough time to make sure that is what I want.....I did not do so this time......that is due to Mark Hasler.......and finally, I consider Mark a professional friend and give this same rating to him and one other salesman that has since retired from the profession....I strongly recommend Mark Hasler as a life long salesman for the serious shopper..... More

We called Progressive Chrysler before we came to the dealership and made an appointment with Frank. He was very friendly right off and treated us with respect. He was willing to go out of his way to mee dealership and made an appointment with Frank. He was very friendly right off and treated us with respect. He was willing to go out of his way to meet our needs. He handled all of our concerns and got us the deal we wanted. We would ask for Frank again for any of our future needs. We are enjoying the car and are glad we stopped by Progressive Chrysler. Management went above our expectations to fix some minor problems. All were handled very professionally. This is a "great" team at Progressive Chrysler. Thanks Frank Longo Sr. and Tim Sanders for making our purchase fun and memorable! More

Very long time spent @ dealership, about 5hrs. Our salesman was Montale who was very friendly and patient. The one thing I didn't appreciate was that, in the middle of our negotiations with Montale, t salesman was Montale who was very friendly and patient. The one thing I didn't appreciate was that, in the middle of our negotiations with Montale, the dealership made him leave us to do another test drive with another couple which inconvenienced me and my wife at least an extra 45 minutes. After the long delay, he was able to get our new truck @ the average price for the area. After we settled on a final price for the truck, I then decided I wanted to trade in my 98' SUV. The dealership appraised it and test drove it, then they tried to low ball my trade in. After informing them about the guaranteed trade-in price quote I received from Autotrader they did budge and give me a fairer trade-in value for my 98' SUV. But then they renigged on the final price of the new truck and raised it $300.00. After beating up and getting beat up mentally with the dealership, we came to an amount both parties were happy with. This is no reflection on Montale, as we were very happy to work with Montale. I guess you can call it just part of doing business. Overall, we are very pleased with our experience with Progressive Dodge. Is there room for improvement on their end? Yes. But we would definitely do business with them again. Just be prepared for a long time spent doing the whole transaction. Do not go tired, or hungry, be alert and stay on your toes and be vigilant. More

I gave your dealership all fives because this was the best experience I've had at a dealership. I had a recall on my heated seats and Bob Walter walked me through the process of what would happen to the best experience I've had at a dealership. I had a recall on my heated seats and Bob Walter walked me through the process of what would happen to the Jeep and when to pick and up and drop it off. He even had it washed for me. That was so nice. He was very friendly and answered all my questions that I had. I will always deal with him when I come into the dealership. Thank you for taking care of my car!!! I'll be back! More

bob walter is my reason for continuing to come to progressive with my vehicle. he is not only a caring individual, but very knowlegeable on reasons for your car problems. he is always polite and cou progressive with my vehicle. he is not only a caring individual, but very knowlegeable on reasons for your car problems. he is always polite and courteous and a good representative for progressive. you are fortunate to have him as a team member. More

John Kerry was very friendly, answered all my questions, even the "small/stupid" ones that I came up with. Employees seemed very knowledgeable about the vehicles. No one "rushed" to hurry through customers, even the "small/stupid" ones that I came up with. Employees seemed very knowledgeable about the vehicles. No one "rushed" to hurry through customers, took time with each person in there (as I was there for a couple of hours and had time to notice other employees interacting with customers). Very nice!!! Lots of vehicles on the lot to look at. Many choices, makes, colors etc. I was led to Progressive through a friend from work, who has purchased three vehicles (over the years) there, as well as having service work done there. She was always satisfied with her "Progressive Experience"... which led me to "trust" Progressive. Again, very friendly staff. The first girl I talked to told me right up front that she couldn't answer all my questions (as she wasn't a sales person)... however, she was very nice and walked around showing me used cars until John finished up with another customer. Very nice car shopping experience!!! I walked away THAT DAY with a newer-used car... much better than what I drove onto the lot with! One thing I wish were different (although when I asked John, he explained WHY it is done this way...) As I was wandering through the used cars looking, prior to speaking with a Progressive employee.... None of the used cars had prices in the window... I could have narrowed down the search for a vehicle a bit faster, if I knew the price as I was walking around. More

I always look forward to seeing Tom and the gang. I am sometimes a little bit annoyed by the follow-up phone call the day after because I am usually at work. But -- we ALWAYS have a good experience at Pr sometimes a little bit annoyed by the follow-up phone call the day after because I am usually at work. But -- we ALWAYS have a good experience at Progressive. (Tom made me do this survey and say only good stuff :) It was a pricey visit this time with new tires and all but my husband had checked at several other tire places on prices and you were right in line with the quality and type of tire that we needed. He appreciates Tom's friendliness, candidness and knowledge - as Tom always calls him at work the day the car is in to report necessary work and get his okay to go ahead. (while I am out shopping at the nearby strip -- I am only the delivery and pick up girl). We have been toying with the idea of switching to Wooster area dealer since it would be within five minutes of my work and I could take the car there on my work days rather than to Massillon on my only day off during the week. But Tom is awesome to work with and my husband is so satisfied with the work the mechanics do that it is sort of a no-brainer to stay in Massillon. (did I do okay, Tom? Oh yeah - you are older than me - ha! ha!) See ya in a few months to use up my points!! More