Progressive Chrysler Jeep Dodge Ram - Service Center

Scheduled maintenance on time every time. Since buying my Grand Cherokee in 2012 I have never had a problem getting my vehicle in for maintainence or repairs on a date or time that wasn’t conv Since buying my Grand Cherokee in 2012 I have never had a problem getting my vehicle in for maintainence or repairs on a date or time that wasn’t convenient for me. In the last year since Hilary has been my service rep. the experience has been even better by providing answers to my questions immediately or with a follow up phone call keeping me informed and updated. More

Great customer service Kaylee was fabulous . Extremely professional, friendly and helpful . I would not have known about my free services that were included in my package if Kaylee was fabulous . Extremely professional, friendly and helpful . I would not have known about my free services that were included in my package if she had not told me . I've serviced other times and was not told . More

Integrity? See Mike Corbin Most of us fear being a victim of, "The dealership and their service department." I get it, we can't fix them ourselves anymore. Mike saved me a TON o Most of us fear being a victim of, "The dealership and their service department." I get it, we can't fix them ourselves anymore. Mike saved me a TON of money by TELLING me the things I didn't need, as opposed to, SELLING me the things I didn't need. Strange twist for a dealership and their service department I know, but the Sanders brothers seem to have it down and run the most professional dealership I've been to. More

Service department is very good Mike Corbin is Great!! He always takes good care of us and what he says is what he does. Good man department is very good Mike Corbin is Great!! He always takes good care of us and what he says is what he does. Good man More

Customer Service Excellence The team at Progressive is truly focused on customer satisfaction and I appreciate the importance they put on ensuring a great customer experience! Th The team at Progressive is truly focused on customer satisfaction and I appreciate the importance they put on ensuring a great customer experience! Thank you Bill for overseeing my service experience. More

Lip Service 10/19/17 I'm having a nightmare of a time. I bought a 2015 Jeep Cherokee Trailhawk brand new 2 years ago; my first new car! Drove it away feeling grea 10/19/17 I'm having a nightmare of a time. I bought a 2015 Jeep Cherokee Trailhawk brand new 2 years ago; my first new car! Drove it away feeling great about my purchase but present day I have taken it in for at least 12 warranty repairs! The last Whopper, my transmission went out, making my car inoperable, stuck in the middle of an intersection at a traffic light. Nobody at this dealer thinks this is as alarming as I do. I'm blessed as I was on my way to work and 3 of MY coworkers pushed me down the road into the parking lot to get towed to Progressive later. Everytime I took my car to Progressive for warranty work, my car was flashed and my car drove worse and worse. Now I'm being told it's a Fiat and being told the transmission problem is not a transmission problem when I know it is because I have now had to figure out how cars work because I can't rely on this dealer to tell the truth! Why can't they do the right thing and buy the faulty Fiat that has a Jeep logo back from me for what I bought it for?? Why do I have to pay for the faulty product that is no fault of mine?? I feel bamboozled and am being given the run around so I keep my money there. Do the right thing already so we can get on with our lives in a car that runs not from Progressive Dodge, Jeep, Ram. 11/1/17 Update: I feel like I'm stuck in a bad relationship. More

Trick or Treat? What a treat! This enthusiastic team of employees really impressed me; by providing outstanding customer service. First, I was greeted with a smile by What a treat! This enthusiastic team of employees really impressed me; by providing outstanding customer service. First, I was greeted with a smile by Kaylee at the service desk. She was fast and efficient and introduced a new member of their team, Lou Fischer. He was friendly, knowledgeable and made sure that I received the best customer service. In addition to this, the employees at the bodyshop were quicker than lightening, and buffed out some surface scratches on my door. All this service was provided, without a scheduled appointment. Overall, I left their feeling like part of a big happy Jeep family. Most importantly my Jeeps oil change was serviced quickly and I was given a free courtousy car wash at their new facility. I was impressed how my Jeep was spot free and the unlimited vaccum time. My experience with J.P. the manager of the carwash was just as sweet. Personally, I highly recommend this particular dealerships staff members for all your future Jeep maintenance needs. They are sure to bring a smile to your face. More

Service department The service department is a complete joke! Under staffed or incompetence, I don't know what one but it's a joke. I've brought my company truck to prog The service department is a complete joke! Under staffed or incompetence, I don't know what one but it's a joke. I've brought my company truck to progressive in Massillon several times and every time I've waited over 4 hours for a simple oil change and fuel filter change. The reason for THIS review is because I made an appointment for a 7:30 am drop off for a simple service again. I called them at 2:00pm to check the status of my truck only to find out my truck is still sitting where I parked it at 7:30 am. This will be the last time I bring my truck to this dealership. If you have an entire day to waste sitting around doing absolutely nothing then I recommend this dealership. If you are like most every other person and have a list of xxxx you have to do on the very few days off you have from work take your vehicle somewhere else so you don't have to check yourself into a hospital for high blood pressure after dealing with this place!!! More

Mike Corning was great Everyone was very helpful and professional. I was very pleased with the work I had done and the time it took to get done. Will definitely go back. Everyone was very helpful and professional. I was very pleased with the work I had done and the time it took to get done. Will definitely go back. More