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Progressive Chrysler Jeep Dodge Ram - Service Center

Massillon, OH

4.5
192 Reviews

192 Reviews of Progressive Chrysler Jeep Dodge Ram - Service Center

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November 05, 2017

Great customer service Kaylee was fabulous . Extremely professional, friendly and helpful . I would not have known about my free services that were included in my package if More

by Rudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylee, Bill Talbott
November 04, 2017

Integrity? See Mike Corbin Most of us fear being a victim of, "The dealership and their service department." I get it, we can't fix them ourselves anymore. Mike saved me a TON o More

by Jimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
November 04, 2017

Service department is very good Mike Corbin is Great!! He always takes good care of us and what he says is what he does. Good man More

by Denise Horvath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
November 03, 2017

Customer Service Excellence The team at Progressive is truly focused on customer satisfaction and I appreciate the importance they put on ensuring a great customer experience! Th More

by Dawn B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Talbott
November 02, 2017

Lip Service 10/19/17 I'm having a nightmare of a time. I bought a 2015 Jeep Cherokee Trailhawk brand new 2 years ago; my first new car! Drove it away feeling grea More

by Tera Chepes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Sanders
October 31, 2017

Trick or Treat? What a treat! This enthusiastic team of employees really impressed me; by providing outstanding customer service. First, I was greeted with a smile by More

by Happy Camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylee, Lou and J.P., Hilary Jackson
October 30, 2017

Service department The service department is a complete joke! Under staffed or incompetence, I don't know what one but it's a joke. I've brought my company truck to prog More

by Workingman88
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Hilary Jackson
October 30, 2017

Service Department Ambush Hilary Jackson is terrific, but a 2 hr recall notice repair led to 2.5 days in the service department and a request to do $1,200 of other work. The am More

by Deacon Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hilary Jackson
Nov 02, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with feedback. We appreciate hearing from our customers because it allows us to improve ourselves and the service we offer. We are sorry for the impression you received with our service department. I would appreciate the opportunity to turn this experience around. If you would like to discuss this situation further or if you have any questions, contact me directly at 330-879-3681. You can also send me an email at jkarides@progressiveautogroup.com

October 27, 2017

Mike Corning was great Everyone was very helpful and professional. I was very pleased with the work I had done and the time it took to get done. Will definitely go back. More

by savysesmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
October 26, 2017

Service Experience Progressive was wonderful to work with to correct a serious problem with my new Grand Cherokee. Their excellent response comforted me and corrected More

by Jgc2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilary Jackson
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