Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Progressive Chrysler Jeep Dodge Ram - Service Center
Massillon, OH
195 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
195 Reviews of Progressive Chrysler Jeep Dodge Ram - Service Center
Sort by
October 30, 2017
Service department The service department is a complete joke! Under staffed or incompetence, I don't know what one but it's a joke. I've brought my company truck to prog The service department is a complete joke! Under staffed or incompetence, I don't know what one but it's a joke. I've brought my company truck to progressive in Massillon several times and every time I've waited over 4 hours for a simple oil change and fuel filter change. The reason for THIS review is because I made an appointment for a 7:30 am drop off for a simple service again. I called them at 2:00pm to check the status of my truck only to find out my truck is still sitting where I parked it at 7:30 am. This will be the last time I bring my truck to this dealership. If you have an entire day to waste sitting around doing absolutely nothing then I recommend this dealership. If you are like most every other person and have a list of xxxx you have to do on the very few days off you have from work take your vehicle somewhere else so you don't have to check yourself into a hospital for high blood pressure after dealing with this place!!! More
by Workingman88
Employees Worked With
Hilary Jackson
October 27, 2017
Mike Corning was great Everyone was very helpful and professional. I was very pleased with the work I had done and the time it took to get done. Will definitely go back. Everyone was very helpful and professional. I was very pleased with the work I had done and the time it took to get done. Will definitely go back. More
by savysesmom
Employees Worked With
Mike Corbin
October 26, 2017
Service Experience Progressive was wonderful to work with to correct a serious problem with my new Grand Cherokee. Their excellent response comforted me and corrected Progressive was wonderful to work with to correct a serious problem with my new Grand Cherokee. Their excellent response comforted me and corrected the problem. More
by Jgc2017
Employees Worked With
Hilary Jackson
October 20, 2017
Service Hilary was phenomenal. We will definitely come back and request her again. Thank you for such great service. will recommend her to all of my coworkers Hilary was phenomenal. We will definitely come back and request her again. Thank you for such great service. will recommend her to all of my coworkers and friends. More
by BKinsey
Employees Worked With
Hilary Jackson
October 04, 2017
Easy breezy Bill Talbot did an excellent job handling my recent trip to Progressive for a warranty covered issue for my 2015 Grand Cherokee. He is very profession Bill Talbot did an excellent job handling my recent trip to Progressive for a warranty covered issue for my 2015 Grand Cherokee. He is very professional and very prompted in returning calls dealing with my last appointment. I give him a 10 plus for his job performance. More
by Mercedes43
Employees Worked With
Bill Talbott
September 29, 2017
Efficient service Once you have an appointment and bring your car in for service, they get you in and out in a reasonable amt. of time and with your car fixed. I was p Once you have an appointment and bring your car in for service, they get you in and out in a reasonable amt. of time and with your car fixed. I was provided a loaner vehicle very quickly as well. Bill definitely makes sure that your problems with the car are addressed. My only dissatisfaction is with the car itself and the number of times I've had to bring it in because of an electronic failure. More
by JI
Employees Worked With
Bill Talbott
September 18, 2017
Mike is awesome! Mike took the time to listen to my issues and needs when it came to the repairs on my car. He kept me informed the whole time and really made me feel Mike took the time to listen to my issues and needs when it came to the repairs on my car. He kept me informed the whole time and really made me feel like a valued customer. Thanks Mike for the great customer service. More
by C_beckner
Employees Worked With
Mike Corbin
September 18, 2017
Superior Service I have a lot of Dodge Trucks in my fleet and always work Service Advisor Bill Talbott, he always makes sure they receive a through inspection, any re I have a lot of Dodge Trucks in my fleet and always work Service Advisor Bill Talbott, he always makes sure they receive a through inspection, any recall repairs addressed, and works to have the unit repaired and ready to go as quickly as possible. When dealing with as many vehicles as i do, its nice to have someone with the integrity as Bill helping me out. More
by Jeff Crabtree
Employees Worked With
Bill Talbott
September 12, 2017
awesome service The service was super awesome! Mike totally took care of everything and was super friendly! Would definitely come back and recommend the store to othe The service was super awesome! Mike totally took care of everything and was super friendly! Would definitely come back and recommend the store to others! More
by Ashleylance93
Employees Worked With
Mike Corbin
September 07, 2017
Excellent!! In every day life, I feel like car trouble is one of the biggest inconviences that can occur. Let's be honest, we rely on our cars constantly. My 2016 In every day life, I feel like car trouble is one of the biggest inconviences that can occur. Let's be honest, we rely on our cars constantly. My 2016 Jeep Wrangler was perfect, then one day it was not. It began making a strange noise when I accelerated, then before I knew it, I couldn't accelerate up my driveway and my check engine light instantly turned on. Panicked, because I knew this wasn't good, I called the dealership immediately. At first, they stated that they had no openings until Monday(this was a Thursday). I explained to the woman that answered the phone that my Jeep wasn't drivable, or safe for that matter. She instantly transferred me to Bill Talbott, Service Advisor. I explained to him my situation in detail and he was able to quickly come to the decision that I needed to get my Jeep towed to them ASAP and provided me with a number to a company that was completely covered. After a few hours of checking my Jeep, I was later notified that my transmission was going to need to be replaced. Out of this very unfortunate event, Bill (and the rest of the team) was able to help me every step of the way. He set up a rental car for me, allowing me to get to work and other daily activities. I work 12 hour night shifts and Bill did an AMAZING job on working around my schedule to allow me to sleep when needed. He called me each day, if not twice, giving me consistent updates every step of the way. He provided me with several phone numbers, to show his constant availability. Although this situation was very unfortunate(let's be honest, this Jeep is my baby!), Bill made this process extremely smooth and helped to alleviate my constant worrying! I can't thank him enough!!! More
by cpullins
Employees Worked With
Bill Talbott
