Progressive Chrysler Jeep Dodge Ram - Service Center

Fast and knowledgeable ! As my first experience at Progressive was not as "easy going", Bill Talbott made sure I was taken care of right in my second dealings without even kno As my first experience at Progressive was not as "easy going", Bill Talbott made sure I was taken care of right in my second dealings without even knowing the first. Everything that needed to be worked on my car was done, fast, and correctly with just enough communication to keep me in the loop since I needed a rental. Thank you progressive ! More

Easy and fast My car had a recall so I brought it in and didn't have to worry about it until I got it back. Drives great and had no issues with the rental. Bill Tal My car had a recall so I brought it in and didn't have to worry about it until I got it back. Drives great and had no issues with the rental. Bill Talbott took very good car of me More

Water Pump & Fan Belt Was 108miles from Progressive, spoke to Michael Corbin, said to have truck towed there, was there by 5pm and they automatically did a quick diagnosis, Was 108miles from Progressive, spoke to Michael Corbin, said to have truck towed there, was there by 5pm and they automatically did a quick diagnosis, told me they could fix truck in morning, hooked me up with a loaner so I could get to hotel. They had truck fixed by 9am the following day making my down time minimal to say the least. Cannot stress enough the professionalism and courtesy experienced from the service staff once again, makes me feel good 2.5yrs later that I chose the right dealer! More

Outstanding Customer Service Hilary Jackson went above and beyond to help me. When Allstate would not honor the extended warranty I purchased, Hillary went to bat for me and got m Hilary Jackson went above and beyond to help me. When Allstate would not honor the extended warranty I purchased, Hillary went to bat for me and got my repair covered. I appreciated everything she and Progressive did for me. Hilary is not only an asset to this organization but a competitive advantage. It's service like this that creates a loyal customer. Not only will I return to Progressive, but I will not hesitate to recommend them to someone else. More

Had some rework In February, my 2013 Chrysler 300C alternator failed with an internal short. This was not covered under any warranty even though it is a documented fa In February, my 2013 Chrysler 300C alternator failed with an internal short. This was not covered under any warranty even though it is a documented failure all over the internet for Chrysler cars. Thankfully the repair charge was reduced to a deductible amount. While the car was there, I had other service performed. The service advisor assured me that the shaking that I felt when I braked would be corrected by an alignment. The shaking was not eliminated at the time that I picked up the car and I just assumed that there was something else wrong with it that they did not find. Well, now almost 4 months and about 3,000 miles later, the front tires are bald on the outer edges. So much for that alignment and now I need 2 new tires. This is only surpassed by last summer when my car was there for an oil change and tire rotation when I found that the tires were not rotated and they said that they were. (I had one tire with a slow leak so I could keep track of which tire was where.) I took the car back in June and they refunded the alignment cost as it was not recommended at the time and gave a percentage discount for new tires. More

Hilary is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. More

Fast and friendly service Mike and the rest of the staff were very friendly. They got my van in and out and even washed it for me. I wish I had a coupon for the price but it ne Mike and the rest of the staff were very friendly. They got my van in and out and even washed it for me. I wish I had a coupon for the price but it needed done. More

Problem Since I am the only one that usually drives my SUV, I did not notice that my passenger leather seat had been cut over the front edge. I discovered it Since I am the only one that usually drives my SUV, I did not notice that my passenger leather seat had been cut over the front edge. I discovered it when I was vacuuming the car getting it ready for vacation. The only service we had done about a month before was the removal of the dash for a blower problem. I wasn't sure what would happen when we complained but to my surprise John the service manager realized that it probably was done by them. He told us to get it fixed and they would pay for it. It is now fixed and am completely happy with the way he handled the problem. Thanks a bunch John and Progressive!!!! More

Flexible and Trustworthy! I have been taking my Jeep to Mike for seven years and he always does a fantastic job. He makes appointments that work perfectly with my schedule, eve I have been taking my Jeep to Mike for seven years and he always does a fantastic job. He makes appointments that work perfectly with my schedule, even when I call last minute. He is always reliable and makes servicing my Jeep extremely convenient. Mike always keeps me updated and the communication is great. I always look forward to seeing Mike when I bring my Jeep in, and it feels great knowing I can trust and feel confident leaving my car with the Progressive team. More

Mystery Car Issue Paige was super helpful from the first phone call. Warning lights came on in our Jeep, and she was able to get us in immediately to try to determine t Paige was super helpful from the first phone call. Warning lights came on in our Jeep, and she was able to get us in immediately to try to determine the issue. While the problem didn't duplicate with the techs, Paige and the techs were able to help us with other issues in a timely manner. We will definitely return for Paige and the techs' service when needed. More