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Progressive Chrysler Jeep Dodge Ram - Service Center

Massillon, OH

4.6
193 Reviews

193 Reviews of Progressive Chrysler Jeep Dodge Ram - Service Center

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July 18, 2017

Fast and knowledgeable ! As my first experience at Progressive was not as "easy going", Bill Talbott made sure I was taken care of right in my second dealings without even kno More

by ashleyself
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Talbott
Aug 17, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

ashleyself, I'm glad to hear we provided a better experience for you this time around. Bill is definitely as asset to our team and it's great to know he provided quality service for you on your recent visit. Thank you for choosing Progressive Dodge! Best Regards, John Karides Service Manager

July 06, 2017

Easy and fast My car had a recall so I brought it in and didn't have to worry about it until I got it back. Drives great and had no issues with the rental. Bill Tal More

by Rlwilson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Talbott
Aug 17, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Rlwilson1, It's great to hear that Bill was able to provide you with quality service. Happy to know you're enjoying the vehicle as well! Sincerely, John Karides Service Manager

June 28, 2017

Water Pump & Fan Belt Was 108miles from Progressive, spoke to Michael Corbin, said to have truck towed there, was there by 5pm and they automatically did a quick diagnosis, More

by mgagliardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Aug 17, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

mgagliardo, We really appreciate you taking the time to leave us this great feedback. It's awesome to know Mike was able to accommodate all of your needs and that we were able to get your truck back on the road in a timely manner. We appreciate your continued business for 2.5 years, thank you for choosing Progressive Dodge!

June 16, 2017

Outstanding Customer Service Hilary Jackson went above and beyond to help me. When Allstate would not honor the extended warranty I purchased, Hillary went to bat for me and got m More

by smh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilary Jackson
Jun 20, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

smh, We are thrilled to know that you were satisfied with your service experience here at Progressive Dodge. We strive to deliver quality customer service each and every visit, and it's great to know that Hilary delivered just that. Thank you for your continued business, and choosing Progressive Dodge! All the best, John Karides Service Manager

June 06, 2017

Had some rework In February, my 2013 Chrysler 300C alternator failed with an internal short. This was not covered under any warranty even though it is a documented fa More

by LSC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt originally
Jun 20, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

LSC, I apologize that things didn't go as planned on your original visit to our service center. We are happy that we were able to resolve the issue and retain you as a valued customer. If you ever have any vehicle needs in the future please reach out to me directly at (330) 879-3681. Best Regards, John Karides Service Manager

May 19, 2017

Hilary is an exceptional service advisor. Hilary should manage the entire service department because she is willing to go the extra mile for any customer. More

by Camlew8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilary Jackson
Jun 20, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Camlew8, I completely agree that Hilary is an asset to us. It's great to know that she delivered quality customer service. Thank you for taking the time to leave us valuable feedback! Sincerely, John Karides Service Manager

May 17, 2017

Fast and friendly service Mike and the rest of the staff were very friendly. They got my van in and out and even washed it for me. I wish I had a coupon for the price but it ne More

by savysesmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Jun 20, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

savysesmom, Thank you for the positive feedback. I'm glad Mike was able to assist you quickly and efficiently. Please reach out to me at jkarides@progressiveautogroup.com and I add you to our coupon mail list if you are not already on it. All the best, John Karides

May 12, 2017

Problem Since I am the only one that usually drives my SUV, I did not notice that my passenger leather seat had been cut over the front edge. I discovered it More

by Snyder, judy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Karides
Jun 20, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Mrs. Snyder, I'm happy that you were satisfied with your service with us. Thank you for being a loyal Progressive customer and allowing us to service your vehicle. We were happy to take care of the issue, and even happier to see how great your seat looks now! If you ever need anything in the future I can be reached at (330)879-3681. Thanks again for your business, and have a great day! Best Regards, John Karides Service Manager

April 07, 2017

Flexible and Trustworthy! I have been taking my Jeep to Mike for seven years and he always does a fantastic job. He makes appointments that work perfectly with my schedule, eve More

by cm.lutz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Apr 10, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

cm.lutz, I can't thank you enough for 7 years of loyalty to our dealership. Mike is going on his 8th year of service with us, and we can't thank him enough for the quality work he does taking care of customers. Mike is a valuable asset to our operation, and we are thrilled he has been consistently delivering a positive experience for you for all 7 years he's been here. Thank you for leaving us this wonderful review and choosing Progressive Dodge! Warm regards, John Karides Service Manager

April 06, 2017

Mystery Car Issue Paige was super helpful from the first phone call. Warning lights came on in our Jeep, and she was able to get us in immediately to try to determine t More

by CoreyandBeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Apr 10, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

CoreyandBeth, It's great to hear Paige was able to make your experience positive. We strive to deliver quality customer service and it's satisfying to hear we delivered that on your recent visit. Thank you for allowing us to service your vehicle, and your continued business! All the best, John Karides Service Manager

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