Back

Progressive Chrysler Jeep Dodge Ram - Service Center

Massillon, OH

4.5
192 Reviews

192 Reviews of Progressive Chrysler Jeep Dodge Ram - Service Center

Sort by
April 04, 2017

Great Service Called John about a issue with tires. John got with Mike then went above and beyond to make it right. I have deal with many of the employees here and More

by David Duval
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Karides
Apr 05, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Mr. Duval, Thank you for taking the time to leave us feedback in regards to your service experience. I'm thrilled to know that we were able to get the issues resolved to your satisfaction. I greatly appreciate you expressing your concerns to me, and allowing us to make the situation right for you. If you have any future needs please don't hesitate to let us know. We thank you for your continued business, and choosing Progressive Dodge. All the best, John Karides Service Manager

March 27, 2017

Hillary Jackson Hillary was great at communication. My car was in service for over 4 weeks and she would call nearly every day to check in with me, even if there was More

by frontleaningrestpositionmove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hilary Jackson
Mar 27, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

frontleaningrestpositionmove, Thank you for taking the time to leave us valuable feedback about the service you received here at Progressive Dodge. I'm glad Hilary was able to make your service visit with us a positive experience. If you ever need anything don't hesitate to give Hilary a call or you can reach me directly at 330-879-3681. We greatly appreciate your business! All the best, John Karides Service Manager

March 19, 2017

Great Service It was my pleasure to have Paige as my service advisor. She was very attentive and seemed to genuinely care. She is a true asset to Progressive and it More

by Joe'sBlueTruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Mar 21, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Joe'sBlueTruck, We greatly appreciate you taking the time to leave us feedback. We agree that Paige is definitely an asset to our service department, and we are glad she was able to make your service visit with us a positive one. We thank you for your continued business and we look forward to helping you with all of your vehicle needs in the future. All the best, John Karides Service Manager

March 17, 2017

Always a pleasure No one likes servicing their car but I always feel at ease when going in. From their down-to-earth staff to their quality of work, it's no wonder I fe More

by Nicole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Mar 21, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Nicole, It's so great to hear that Mike made your service experience enjoyable. We agree that Mike is a tremendous asset to our service operation. We also agree that trust is extremely important when dealing with an automotive repair facility, and we are thrilled you trust us to work on your vehicle. Thank you for your wonderful feedback and continued business! Best regards, John Karides Service Manager

March 16, 2017

Excellent Service Mindy provided excellent customer service and the service was done in a timely manner. The service advisors also inform me about recall on my vechile More

by OTD18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mindy Dahlquist
Mar 17, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

OTD18, Thank you for sharing the details of your experience with Mindy. Your feedback is very valuable to us. We appreciate your business & look forward to serving you again in the future! Best Regards, John Karides Service Manager

March 14, 2017

Service Appt Service was fine, nothing below standard. My appt was at 9:30 and I thought it took a bit long to complete, but it was not totally inconvenient. I had More

by anonymous9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Mar 15, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

anonymous9, We appreciate you taking the time to provide us feedback about your experience. We are sorry that we took longer than anticipated. We understand that our customer’s time is valuable. We will address this with staff for future reference so that we can do better next time around. If you have any suggestions for us to improve please let me know by calling me at 330-879-3681 or emailing me at jkarides@progressiveautogroup.com . Wishing you well, John Karides Service Manager

March 07, 2017

Service is great here! I had an issue with my power steering and they got me right in and even serviced my battery while repairing my vehicle. Paige Proffit, my service man More

by Traveling Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Mar 09, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Traveling Mom, Thank you so much for your review! We really appreciate your business and are so happy that Paige could provide great service to you and your vehicle. Thank you for continually choosing Progressive Dodge for your vehicles service needs. We look forward to assisting you with your vehicle needs in the future. Best regards, John Karides Service Manager

March 07, 2017

Outstanding service I can't begin to say how happy i am with paige any time i come in needing help .I always get a smile and everything fixed thats wrong . If the rest of More

by Carguy680
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paige Proffitt
Mar 09, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Carguy680, Thank you for taking the time to leave us feedback. It's wonderful to hear that Paige was able to assist you with your service needs and provide quality customer service. We look forward to seeing you again for future vehicle needs. Thank you for choosing Progressive Dodge! All the best, John Karides Service Manager

March 07, 2017

Service Visit Engine Light came on for a few days, went out for a few miles then back on and off again. Called for service, got me straight in. Was able to find More

by My Jeep Rocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Mar 07, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

My Jeep Rocks, Thank you for reviewing your service experience! We aim to provide efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, John Karides Service Manager

March 07, 2017

Service I bought my 2011 Jeep from Progressive and got the extended warranty. My service advisor has been great in solving my issue and made sure that I was s More

by Cathlene Cheatwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Corbin
Mar 07, 2017 -

Progressive Chrysler Jeep Dodge Ram responded

Cathlene, We appreciate the feedback you have left us about your service experience. It's great to know Mike was helpful in assisting you with an extended warranty repair, and we were able to repair the vehicle to your satisfaction. If you ever need anything at all please don't hesitate to let us know. Best regards, John Karides Service Manager

...
8
...