Project One Auto

Auto one sucks! Been begging them for my car title for weeks now. Not sure what I’m going to do when I can no longer drive in a few days. I had the car delivered Been begging them for my car title for weeks now. Not sure what I’m going to do when I can no longer drive in a few days. I had the car delivered and it showed up dirty, was never detailed and the trim is coming loose in several areas. Every time I call the dealership they just put me on hold until I eventually hang up. I have called, texted and emailed all with no response to where my title is!! More

Absolute worst service. Do not buy a car from here!!!!! Purchased a jeep from here and we have not received the tag nor can they send us another temp for varying reasons suc Do not buy a car from here!!!!! Purchased a jeep from here and we have not received the tag nor can they send us another temp for varying reasons such as you can't get another temp tag if they started the process with the DMV. The receptionist was going to pick it up from the DMV and over night it, now she has quit and the list does on. They are ignorant not rude! Bad service and not customer friendly. Save yourself a lot of aggravation and skip this place. More

Worst worst , rude. Government must take car to their actions. #FBI why dealership’s services are going down and government can’t control????? We bought the car paid Government must take car to their actions. #FBI why dealership’s services are going down and government can’t control????? We bought the car paid more then 10 000$ and we can not get our title 🤷‍♀️🤷‍♀️ they promised in 3 days 😡😡😡 big blame. I can’t reach to the office always have some reason to get title department, probably they’re don’t have it 👎👎👎👎👎👎👎👎👎👎👎👎👎 More

This place is everything you're afraid of when it comes to buying a used car. It is difficult enough to find a place that will finance when you have bad credit but these people are predatory. I belie to buying a used car. It is difficult enough to find a place that will finance when you have bad credit but these people are predatory. I believe they would have approved me no matter what as long as they were able to sell me a car. They only care about making a buck and not at all about selling decent and safe vehicles. They are vultures in the way they do business. They literally take the dead remains of crashed vehicles and do minor body work in an attempt to pass the car off as "solid". The bald that worked there for 3 entire weeks kept repeating how "solid" the vehicle they sold me was. As soon as I arrived with my wife and child the woman was trying to get me to sign paperwork. She was extremely pushy and trying to get me to sign without taking the car for a test drive. She seemed shocked that I even asked to test drive it. As soon as I pulled the vehicle out of their parking lot for a test, every single dashboard light came on. When I returned they told me it was because the battery had been disconnected and sometimes there is a communication error. Knowing that this is a thing, I gave them the benefit of the doubt. Again, the woman told me I had 5 days to return the car. They tried to sell us a warranty for $2100 and when we looked up the reviews and didn't want it, the one representative tried to convince me that it was other bad dealerships doing things to make the reputation horrible, not them cause they have only been working with that warranty company for 2 weeks. So you have no experience with this company yet are trying to convince me to spend money on it. I drove the car two and half hours home where I took it to my trusted mechanic that informed me the car was absolutely not going to pass inspection. It had multiple serious problems including leaks all around the engine. When I tried to contact the dealer to take the car back, the bald guy told me he had absolutely no idea what I was referring too when I brought up their 5 day return policy. He said "I didn't talk to you, I have no idea what you're talking about" then informed me that actually that policy is only for newer cars and the only option I have is to get a different car from them. I started up the car to take it back to them and the check engine light started flashing. Fearing it was unsafe to drive, i contacted them requesting a tow and they denied me. They accept no responsibility for if this vehicle blows up on the way to return it to them. Upon arriving they still tried to talk me into keeping this peice of garbage car. When I continued to decline, they got belligerent. They explained that the car is old so I should expect it to have problems. What ever happened to the car being "solid"? Just wanting to be free of these vultures, I decided the best option would be to get the least expensive car. To pay it off and be done with these people. They refused to finance me a less expensive vehicle. Explain to me how this dealership was willing to finance $5000 to me sith bad credit but absolutely would NOT finance me JUST $1500 to get a less expensive car. They can't explain it either. I can explain it for you. If they only finance me $1500 then they get less money out of my overall and they are far too greedy for that. Ultimately I was able to pull strings and come up with the remaining sum of cash to pay off a less expensive vehicle. The vehicle they sold me has a bad ball bearing. The tires that are on the car, do not match the car. All of the lights were out and there was a valve cap that was cracked. This "solid vehicle" is going to require $1500-$2000 of work to make it legal and safe. These people are some of the worst human beings. They only care about their commission. They do not care that they are putting people in dangerous cars. They do not care they are endangering the lives of families. They only want to make a buck. More

Do not buy from these guys - car was damaged and they never indicated any damage in the ad. Terrible customer service. I will never buy from these idiots again and would recommend you avoid them at all never indicated any damage in the ad. Terrible customer service. I will never buy from these idiots again and would recommend you avoid them at all costs. More

Did not deal with them they want to much down-payment for such a small loan such a small loan More

We bought a 2016 mini cooper here,drove it for 4 days and it was was leaking oil to the tune of a quart per day! Normally this would be the beginning of a negative review but they had me bring it in right aw it was was leaking oil to the tune of a quart per day! Normally this would be the beginning of a negative review but they had me bring it in right away and replaced a bad oil cooler gasket that day.Kevin was very apologetic and was available to answer all my questions. More

AWFUL. just awful they sell cars that have TONS of issues. Terrible customer service. Do not go here!!!! just awful they sell cars that have TONS of issues. Terrible customer service. Do not go here!!!! More

Only reason I’m leaving a one star is because I have to leave a comment, if not this company will receive zero stars, wouldn’t recommend. This dealership is a joke. Went and purchased a Ford transit leave a comment, if not this company will receive zero stars, wouldn’t recommend. This dealership is a joke. Went and purchased a Ford transit connect. The car was in the dealership getting fixed longer than it was in my possession. When I finally, got the car for the second time around(all the items that was supposed to be fixed wasn’t fixed but it was more cosmetic issues and the mechanic fixing it wasn’t back from vacation and the part that was ordered didn’t arrive yet). I decided to take it on a short road trip to get my inspection, Keep in mind this is the first time in 1 month since purchasing the car that I had it more than 72 hours. About 30 miles into the trip while on the highway, the car started smoking and making weird noises. I Called AAA, had to get the car towed from PA to NJ. Project one had my car sitting in their lot for 2 weeks, with no communication. I had to call them, just for them to leave me on hold and never get back to the phone. I then called the next day, and then was transferred to Kevin. Very unprofessional way of handling a customer. Fast forward to today, the vehicle needs new transmission. I asked for my money back Kevin said I can’t get my money back and I purchased a used car with high mileage and “this should be expected.” The most he can do is bring the cost of the transmission down to 2K. This is nonsense, the car has been in their possession longer than mine, I was sold a bad car and instead of taking the costs they want me to pay. I will need a refund of my 13K, they will have to fix the transmission and take care of the costs or I will be contacting my lawyer. More

Never buy a car here. They lied about inspecting the car for major issues and knowingly sold us a car that needed a costly repair. They have no integrity and terrible cust They lied about inspecting the car for major issues and knowingly sold us a car that needed a costly repair. They have no integrity and terrible customer service. More