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Puente Hills Chrysler Dodge Jeep Ram

City of Industry, CA

2.6
823 Reviews
Call Dealership (626) 709-3217

17280 Gale Ave

City of Industry, CA

91748

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823 Reviews of Puente Hills Chrysler Dodge Jeep Ram

March 10, 2023

Bustter was great in helping me. He kept on top of things and let me know when my new radio was installed. Thanks Bustter Chuck Cole More

by CHARLESWCOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bustter Torres, Robert Gillam
Report | Print
Mar 13, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We always aim to deliver an exceptional experience to our guests, and we're glad to hear our team delivered. Please don't hesitate to reach out if there is anything else we can assist you with!

March 08, 2023

Great customer service from Bustter and Nacho my tech. . they explain everything great service !!!!!!! Thanks again More

by Tawas632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bustter and Nacho , Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
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Mar 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us here at Puente Hills Chrysler Dodge Jeep Ram. We count ourselves lucky for customers like you, and we look forward to working with you again in the future!

March 08, 2023

Laid out expectations up front and delivered on those expectations. Thanks also for being thorough and identifying a second recall. More

by lawrencewangkaicheung
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Mar 09, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for sharing this wonderful feedback with us! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to continuing to support you in the future!

March 07, 2023

problem not solved after a new engine was put in, after pick up engine began to smoke, someone forgot to tighten a clamp on a antifreeze. More

by athenabarr1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Gillam
Report | Print
Mar 10, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m so sorry. We’re normally known for our exceptional attention to detail and we regret that we missed the mark. We hope you will provide us with the opportunity to learn more. Please reach out when you have a moment. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

March 06, 2023

Awesome service fast and budget friendly was in and out with no complications highly recommended this place More

by softtailcustom77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bustter Torres, Josh Story, Matt Hwang, Robert Gillam
Report | Print
Mar 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

March 05, 2023

It worked out very well, the dealership was very professional and helpful. I will be back. More

by PAULJOHNCOURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gillam
Report | Print
Mar 06, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Hello, thank you for sharing your five-star experience here at Puente Hills Chrysler Dodge Jeep Ram! We're happy to hear your service went well. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

March 05, 2023

Very nice service staff, clean and organized inside, as well as clean and hygienic bathrooms More

by luqmaan56
Recommend Dealer
Yes
Employees Worked With
Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
Report | Print
Mar 06, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again!

March 05, 2023

Horrible! Truck was in for two weeks and never touched it and never was able to get ahold of my service rep. Finally had to pick it up and go to another dealer More

by CLHARTMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Story, Ruben Naranjo, Robert Gillam, Robert Nembhard
Report | Print
Mar 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. Please call or email when you have a moment so that we can make sure your concerns are addressed. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

March 03, 2023

The Service Advisor was very incompetent. He did not fully understand what the problem was. this gave the machinic looking for the wrong problem, it took 4 days to come up with a solution. More

by lg69charger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nathan Espino
Report | Print
Mar 07, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. Please reach out when you have a chance. Sincerely, Josh Story, General Manager, 626-626-2002, J.story@puentehillscdjr.com

March 03, 2023

I have been to other CDJR dealerships and the service was terrible. Michael did a great job with the handling of my vehicle and the communication was accurate and on time. Definitely coming back to this pl More

by cvscts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in Service helped me.
Report | Print
Mar 06, 2023 -

Puente Hills Chrysler Dodge Jeep Ram responded

Thank you! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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