Puente Hills Chrysler Dodge Jeep Ram

This dealership is thee worse! My nightmare continues. On Friday the 9th I took my Durango to get service before heading to Vegas for vacation, walked in around 11:00 I was told it My nightmare continues. On Friday the 9th I took my Durango to get service before heading to Vegas for vacation, walked in around 11:00 I was told it will be about 40min to an hour. As I’m walking in to the waiting room I see my Durango been pulled into shop, there’s 2 cars in front of mine. At 12:30 a whole hour an a half later I see buster and I ask on the status of my Durango. I walked outside and see my Durango on the same spot as when it was pulled into shop. I asked a gentleman if my Durango was done and he says “they haven’t even touched it” that blew my top and I told buster to cancel everything. He said my car was next and I told him they had already screwed me on an hour and a half from my Vegas trip at no given time he tried to calm me down or make things better, come to find out he is the service manager. In my opinion he doesn’t have the attitude or skills of a leader. I did tell him his dealership was full of xxxx and I do apologize for that but Puente Hills Dodge has been a nightmare the entire time and ON MY SECOND PURCHASE!! More

Great experience every-time. Fast service knowledgeable and friendly staff. My truck was ready when told. Fast service knowledgeable and friendly staff. My truck was ready when told. More

Chris was very helpful and got my car repaired in a timely manner. He communicated very well with me and I appreciate that. timely manner. He communicated very well with me and I appreciate that. More

Your staff was very helpful during my visit Checkin was easy and efficient as always was easy and efficient as always More

This dealer has a huge selection of vehicles. Great Service, Parts, and Sales. I recommend this location for everyone. Great Service, Parts, and Sales. I recommend this location for everyone. More

Great service, excellent communication by Debby from service. she kept me informed through the whole process. service. she kept me informed through the whole process. More

Good communication about my car and the process and time. Chris would return my calls when I would leave a message. Friendly person. time. Chris would return my calls when I would leave a message. Friendly person. More

They were clearly understaffed but they tried their best so I can’t complain! Everyone was friendly and helpful. so I can’t complain! Everyone was friendly and helpful. More

Was very pleased with the Service department communication. Car was finished way before expected date communication. Car was finished way before expected date More

i got a oil change coupon that i could not use cause you dont have semi blend oil dont have semi blend oil More