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Puente Hills Ford

City of Industry, CA

Overview
Employees
Reviews
Vehicles
4.6
544 Reviews
City Of Industry's Favorite Ford Dealer! Are you looking for a new Ford vehicle in the Chino Hills or Upland area? You don't have to go far to find first-class Ford sales and service. Just head over to City Of Industry, where you will find Puente Hills Ford! As the premier Ford dealer in City Of Industry, we're home to a dynamic new and used inventory, a dedicated finance and leasing center, and a modern service center. When you work with us, all of your car-buying and ownership needs can be handled under one roof!
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17340 East Gale Avenue

City of Industry, CA

91748

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Showing 544 reviews

August 20, 2023

Maurice is the best! Spent very little time to get my truck. Friendly and honest people. More

by sallyjean2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrean Bonillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Puente Hills Ford responded

Thanks so much for sharing this positive feedback for our team! We appreciate your time and business!

Helpful
August 20, 2023

The service was prompt and excellent I am very happy with how quick the turn around was. More

by LISABUENO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell
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Aug 22, 2023 -

Puente Hills Ford responded

Thrilled to hear you're pleased with our prompt and excellent service. Your satisfaction is our priority.

Helpful
August 20, 2023

Easy transaction process. My only complaint is that the closing process took a lot longer than it should have. We were there to be in and out. More

by jpimentel63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Puente Hills Ford responded

Thank you for your feedback. We're glad the transaction process was easy for you. We apologize for any inconvenience caused by the longer closing time. We'll work on improving this aspect for future transactions.

Helpful
August 20, 2023

I hoy the oil change package with tire rotation. However I wasn’t informed of the low battery until I went to pay. They should’ve told me earlier. There were other issues too that I got in an ema More

by SMELISSA312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon McDowell
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Aug 22, 2023 -

Puente Hills Ford responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the untimely communication and the low battery issue. We'll make sure to address these concerns and improve our communication process to provide a better experience in the future. Please reach out to our service manager if you would like to discuss your experience.

Helpful
August 17, 2023

Great service. Truthful and Honest. Accurate ETA for job order completion. Coffee machine is an excellent addition. More

by Joe robot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
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Aug 18, 2023 -

Puente Hills Ford responded

Thank you for your positive feedback! We're pleased to hear that you had a great experience with our service. Our team is committed to honesty, accuracy, and providing a comfortable environment for our customers. Please reach out if you need anything else!

Helpful
August 17, 2023

Dream makers . Finance , She is the coolest professional. Sales Manager Top Shelf. My Sales Man Brings Respect and Trust That We Wish was in every thing we do. Pue More

by elzorbo.bigballs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're thrilled to hear that our team at Puente Ford made your car-buying experience a positive one. Providing respectful, trustworthy, and professional service is our priority.

Aug 18, 2023 -

elzorbo.bigballs responded

Maurice Mario Aydin These are three names that you want to remember when you go to puente hills Ford dealership the car sales business has so many liars that make the experience a negative one well these three individuals have a work ethic that is above and beyond and they do not compromise lies for the truth because of this I give them five stars because of this I highly recommend puente hills Ford for next car purchase and I especially recommend that new crossover mustang that totally will blow you away if you have never driven an EV car so my hats off to these three individuals who make the puente hills Ford a five-star establishment thank you

Helpful
August 17, 2023

Service Department especially Michelle was great, courteous, and very helpful. The estimate and communication was very good as well as the on line video that was sent to me by the technician. More

by JCSCRAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

xxxx and thanks so much for your wonderful words! We're glad to have provided you with top-notch service. We would really appreciate it if you'd consider updating your rating to five stars to match your kind feedback. Thank you!

Helpful
August 17, 2023

They got me what I wanted and at the price I needed. Thanks Ford Puente Hills More

by Kosker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrel Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maurice
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Aug 18, 2023 -

Puente Hills Ford responded

Thanks so much for sharing your positive experience with our team! We hope you enjoy your new Ford for many miles!

Helpful
August 17, 2023

The service provided by Puente Hills Ford has always been very good, and this serves was no exception More

by wfgraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon McDowell, Emmanuel Glock, JJ Crisp
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Aug 18, 2023 -

Puente Hills Ford responded

We're glad to hear that you consistently receive excellent service at Puente Hills Ford. Thank you for your continued trust in us. If you ever need assistance or have any questions, feel free to reach out.

Helpful
August 17, 2023

Good communication and clearly stated the cost of repairs, nice customer service and timely repair as promised. Only thing we’re the labor charges were high More

by APHANG08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Puente Hills Ford responded

Thank you for taking the time to provide this thorough and constructive feedback for our team. We appreciate your time and business and hope to work with you again in the future.

Helpful
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