Puente Hills Ford

It took over two hours for an oil change and a tire rotation even though I scheduled an appointment. When I asked Mr. McDowell about why it would take so long even though I had an appointment, he said rotation even though I scheduled an appointment. When I asked Mr. McDowell about why it would take so long even though I had an appointment, he said something about the appointment not pertaining to when the car would be worked on. I then had to bring up the shuttle service I asked for. He was about to tell me how long I would have to wait when the shuttle driver showed up to the service desk and I was fortunately able to use the service without having to wait for the shuttle to run home those that had arrived before me. The shuttle service was great. Although it took about an hour for me to my destination, the driver was curteous and was a cautious driver. When I arrived to pick up my car, Michelle Sanchez quickly came to assist me and help me to pay for the service. She was also great! More

YOU PEOPLE COULD NOT FIX THE PROBLEM AT HAND AT THE MOMENT WASTE OF TIME MOMENT WASTE OF TIME More

Maurice was honest, clear and supportive in helping me order what I wanted and during the long wait for my Maverick to arrive. The best ever! order what I wanted and during the long wait for my Maverick to arrive. The best ever! More

Very bad service from the person who was helping me. I disagreed on a certain charge and still paid it and left it at that. Then he left to bring me my car to me, but before he did that, he decided it w I disagreed on a certain charge and still paid it and left it at that. Then he left to bring me my car to me, but before he did that, he decided it would be funny to have my heater on for 10 minutes on full blast. After the car was extremely hot he decided to bring my car to me at a very hot temperature. Just because I disagree with the invoice. I did not make a big deal because I had to pick up my son from school. But I was waiting for the review so I can voice my frustration with the employee. More

Great service! Ken Vasquez helped me and he was super friendly and helpful. I brought my car in for a routine service and he got my car out quick. He was nice and g Ken Vasquez helped me and he was super friendly and helpful. I brought my car in for a routine service and he got my car out quick. He was nice and gave me a discount off my purchase and even washed my car! 10/10 I definitely recommend the service here. If you go try and get Ken :) More

Everyone that assisted me at Puente Hills Ford went above and beyond. They helped me during a very stressful time and made it as smooth as possible. Thank you and beyond. They helped me during a very stressful time and made it as smooth as possible. Thank you More

Michelle made me feel like I was a priority. I won’t go anywhere else I won’t go anywhere else More

Natalie was very helpful and answered all my questions. She was very friendly and courteous She was very friendly and courteous More

Both Alfonso and Milan were excellent to work with. I'm very happy with my lease and would highly recommend them both. Highest praises for both of them. I'm very happy with my lease and would highly recommend them both. Highest praises for both of them. More