Puente Hills Ford

Dylan Pham was the salesman that helped us when we were looking at the F-150 trucks. He was very helpful, knowledgeable, and friendly. Very professional. Fabby Guerra, finance director was also wonderful. looking at the F-150 trucks. He was very helpful, knowledgeable, and friendly. Very professional. Fabby Guerra, finance director was also wonderful. Five Star rating for both of them! ***** More

John was the person who helped us and made the experience comfortable and quick. Great customer service and would highly recommend them. comfortable and quick. Great customer service and would highly recommend them. More

Selena Mario was very helpful he helped me to find a good truck at Ford truck at Ford More

James and the sales team made my truck purchase as seamless as possible. Would recommend this dealership to anyone. I will continue to give them my business. seamless as possible. Would recommend this dealership to anyone. I will continue to give them my business. More

Excellent customer service by Alfonso. He was very professional. I would recommend him if you are looking to buy a new ford vehicle. Marlene He was very professional. I would recommend him if you are looking to buy a new ford vehicle. Marlene More

I visited this dealership to view a used car that was advertised online at $17,XXX. During my visit, I was told that the vehicle could not be purchased unless additional dealer add-ons were included, advertised online at $17,XXX. During my visit, I was told that the vehicle could not be purchased unless additional dealer add-ons were included, which increased the total price significantly. Some of these add-ons (such as paint protection) were described as already installed and non-removable. However, the online advertisement did not disclose these add-ons as mandatory, and the window sticker only listed add-ons without stating that they were required. After my visit, I followed up in writing and asked the dealership to confirm whether the vehicle could be purchased at the advertised price without mandatory dealer add-ons. I was told they needed to “check with the manager,” but no clear written confirmation was provided. Why this matters to consumers: In California, advertising a price that cannot actually be purchased without undisclosed mandatory add-ons may raise concerns under: • California Business & Professions Code §17500 (misleading or deceptive advertising) • California Vehicle Code §11713.1 (unfair or deceptive practices by vehicle dealers) • Federal FTC rules regarding bait-and-switch pricing Advice to other buyers: • Always ask the dealer to confirm the final price in writing • Ask clearly whether any add-ons are mandatory or optional • If a dealer avoids answering in writing or says add-ons are required but not disclosed, consider it a red flag If you experience a similar situation in California, you may file complaints with: • California DMV – Occupational Licensing Division • California Attorney General – Consumer Complaint Office I chose not to proceed with the purchase and am sharing this experience to help other consumers make informed decisions. More

I came into here genuinely interested in buying a car, and at first things seemed promising — I was greeted promptly and taken on a test drive without much delay. But once we got back, the experience took and at first things seemed promising — I was greeted promptly and taken on a test drive without much delay. But once we got back, the experience took a turn. The salesperson said he needed to “check on something,” and asked me to wait. Fifteen minutes later, he walked back out — cigarette in hand — clearly on a break. When I asked a simple follow-up question, he looked visibly annoyed, as if I was bothering him. When we finally sat down to talk numbers, things got worse. Instead of negotiating like a professional, he asked me what my final offer was because, in his words, he was “afraid to go to bat” for me — claiming I seemed “hard to please.” I was shocked. Apparently asking fair, direct questions about pricing and wanting transparency makes me difficult? As a woman, I left feeling talked down to, patronized, and completely dismissed. I came ready to buy a car and was met with condescension instead of respect. If you’re a woman expecting to be treated with professionalism, I strongly suggest taking your business elsewhere. More

I was very impressed with Daniel Lupton. He went out of his way to negotiate an excellent deal on a Ranger, only for me to change my mind the morning I went in to sign the documents. Without He went out of his way to negotiate an excellent deal on a Ranger, only for me to change my mind the morning I went in to sign the documents. Without any hesitation, he helped me negotiate a another deal on a Bronco. Thank you Daniel. More

"I am impressed by the quality of the work done (ALFONSO ALVAREZ did an outstanding job Thanks for helping to get the best deal possible So happy with my new truck . Thanks Puente hills FORD ! ALVAREZ did an outstanding job Thanks for helping to get the best deal possible So happy with my new truck . Thanks Puente hills FORD ! More

I walked into this Dealership today and Mario M. was awaiting my arrival. Great individual, he immediately gave me keys to test drive the vehicle He was not pushy at all. He allowed me to take my t was awaiting my arrival. Great individual, he immediately gave me keys to test drive the vehicle He was not pushy at all. He allowed me to take my time and decide if this vehicle was the right fit. I would recommend this dealership to anyone looking for a much needed vehicle. He’s definitely the salesman you need to ask for. He’s direct when need to be and honest. I would consider him a family member after today’s meeting More