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Puente Hills Ford

City of Industry, CA

Overview
Employees
Reviews
Vehicles
4.6
544 Reviews
City Of Industry's Favorite Ford Dealer! Are you looking for a new Ford vehicle in the Chino Hills or Upland area? You don't have to go far to find first-class Ford sales and service. Just head over to City Of Industry, where you will find Puente Hills Ford! As the premier Ford dealer in City Of Industry, we're home to a dynamic new and used inventory, a dedicated finance and leasing center, and a modern service center. When you work with us, all of your car-buying and ownership needs can be handled under one roof!
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17340 East Gale Avenue

City of Industry, CA

91748

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Showing 544 reviews

November 05, 2023

We have been to multiple car dealers and only Ford was able to come thru for us when it comes to the price, to the %interest and monthly payment we are comfortable with a car we want. We walked away happy More

by GSMIRANDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamlet Riganian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough
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Nov 06, 2023 -

Puente Hills Ford responded

Thank you for choosing Ford and for your kind words! We're thrilled to hear that Hamlet and Brendan provided superb customer service and helped you find a Ford Bronco Sport that fits your budget and preferences. Enjoy your new vehicle, and if you have any questions or need further assistance, please don't hesitate to reach out. Safe travels!

Helpful
October 27, 2023

The staff there want to see you happy 😊 Everyone is so very helpful! Will definitely share my experience there with others! More

by mslefty74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrel Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough
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Oct 30, 2023 -

Puente Hills Ford responded

We're delighted to hear that our staff's dedication to your happiness was evident during your visit. Thank you for choosing us and for sharing your positive experience with others. We look forward to serving you and your referrals in the future!

Helpful
October 20, 2023

Had a great experience here getting my F150 repaired under warranty. They completed it quick and were very communicative with where it was at while waiting on a part. Will come back next time I need w More

by CLARKWELDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Puente Hills Ford responded

We're thrilled to hear about your great experience with us while getting your F150 repaired under warranty! Quick and effective service, as well as clear communication, are top priorities for us, and it's wonderful to know that you were satisfied with your visit. We look forward to serving you again in the future

Helpful
October 20, 2023

They are the best . Looking forward to work with them again for 2024 maverick lariat More

by Johnny pu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Keough
Report | Print
Oct 23, 2023 -

Puente Hills Ford responded

Thank you for your kind words and for considering us for your future purchase of a 2024 Maverick Lariat! We're delighted to hear that you had a positive experience with us, and we look forward to working with you again when the time comes. If you have any questions or need assistance in the meantime, please feel free to reach out!

Helpful
October 19, 2023

The service provided to my card was great. Staff was friendly, my car was completed fast More

by RUBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Puente Hills Ford responded

Thank you for sharing your positive service experience with us! We're delighted to hear that you received great service and that the staff was friendly. Fast and efficient service is something we strive for, and it's great to know that we met your expectations. If you have any further automotive needs or questions in the future, please don't hesitate to reach out. We appreciate your feedback and your business!

Helpful
October 17, 2023

Ken was great. Very helpful and king . I Highly recommend to everyone! Great service over all More

by YOLIGONZALEZTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Puente Hills Ford responded

Thank you for your kind words and for recommending Ken's great service! We strive to provide exceptional customer experiences, and it's fantastic to hear that Ken was so helpful and kind during your visit. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. Safe travels, and we look forward to serving you again in the future!

Helpful
October 17, 2023

great care good service drop off and pick up to and from work while vehicle was worked on, thank you Michelle. More

by MIGHTYMUFFLERBRAKE
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 18, 2023 -

Puente Hills Ford responded

You're very welcome! We appreciate your feedback and are delighted to hear that you had a great experience with our care and service, including the convenient drop-off and pick-up service provided by Michelle. If you ever require further assistance or have any questions in the future, please feel free to reach out. Safe travels, and we look forward to serving you again!

Helpful
October 15, 2023

Not helpful at all, i did appreciate Michelle but i don't like the dealer. More

by rvillalba56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Okamoto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emmanuel Glock
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Oct 17, 2023 -

Puente Hills Ford responded

We're sorry to hear that you had a negative experience working with us. We strive to provide each customer with excellent service and we are disappointed that you did not receive that. If there is anything we can do to assist you in the future please reach out. We would be happy to work with you again.

Helpful
October 15, 2023

It took too long. Three hours for an oil change and a tire rotation. What’s the point of having an appointment? Wait! Only an oil change but still the same price. More

by JRENCINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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Oct 17, 2023 -

Puente Hills Ford responded

We're sorry to hear that your recent service visit was disappointing. We understand that long wait times can be frustrating and we apologize for the inconvenience you experience. If there is anything we can do to assist you with your vehicle's maintenance in the future please reach out to our service manager.

Oct 17, 2023 -

JRENCINO responded

No one reads these…. After three hours, I had to walk up to the counter, just to be told ten minutes after that, that I was only getting half of what I went in for. FOR THE SAME PRICE.

Helpful
October 14, 2023

Fast, honest, service. They make me feel comfortable waiting, I know I am getting great service here. More

by Stephanie S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell, Emmanuel Glock
Report | Print
Oct 17, 2023 -

Puente Hills Ford responded

We're thrilled to know that you've had fast and honest service with us, and that you feel comfortable while waiting. Your satisfaction and trust in our service are highly valued, and we look forward to continuing to provide you with great service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for choosing us for your automotive needs!

Helpful
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