Puente Hills Ford

The customer service from Caroline Morales at the service department was excellent. She scheduled me a service appointment for a recall on my truck during the 3rd week of August due to my oversea trip. How department was excellent. She scheduled me a service appointment for a recall on my truck during the 3rd week of August due to my oversea trip. However, the situation changed and Ms. Morales was able to secure an earlier appointment at my house before I leave for my trip. Technician Angel arrived and completed the task quickly. More

Michael Gutierrez did a good job in assisting me with my appointment that day. He is very professional and straight to the point regarding the maintenance that I need for my vehicle. Also, the team that wor appointment that day. He is very professional and straight to the point regarding the maintenance that I need for my vehicle. Also, the team that work on my vehicle that day they did an awesome job thank you. More

I had an excellent experience purchasing my vehicle from this dealership. From the moment I walked in, everyone was professional, courteous, and genuinely focused on helping me find the right solution. I this dealership. From the moment I walked in, everyone was professional, courteous, and genuinely focused on helping me find the right solution. I faced a few challenges during the purchasing process, but the team worked diligently and efficiently to help make the deal happen. What impressed me most was how quickly they were able to navigate the situation while keeping me informed every step of the way. They made what could have been a stressful experience feel smooth and straightforward. The entire staff was kind, respectful, and never made me feel pressured. Their customer service exceeded my expectations, and it's clear they truly care about their customers. Thanks to their hard work and dedication, I was able to purchase the vehicle I wanted, and I couldn't be happier with the outcome. I highly recommend this dealership to anyone looking for a positive car-buying experience. Thank you to the entire team for your professionalism, patience, and outstanding service! More

MY REVIEW ON PUENTE HILLS FORD I would strongly advise anyone considering purchasing a used vehicle from Puente Hills Ford to proceed with caution. On Mother’s Day 2026, I visited the dealership advise anyone considering purchasing a used vehicle from Puente Hills Ford to proceed with caution. On Mother’s Day 2026, I visited the dealership and test drove a 2024 Jeep Wagoneer. From the beginning, there were several concerning issues. The salesperson, Alfredo, was unable to answer basic questions about the vehicle and admitted he didn’t really know much about it. During the sales process, the used car sales manager insisted that I purchase LoJack because it was supposedly already installed on the vehicle. In addition to LoJack, I was pressured into purchasing two other add-ons that I did not want. I was repeatedly told they were required, which left me feeling like I had no choice. After completing the purchase and trading in my 2023 Toyota Sienna, I thought everything was finalized. However, the very next day I received a message from the finance department stating they forgot to have us sign a loan document and needed additional signatures. About a week later, I received a call from the dealership’s DMV department requesting a photo of the emissions sticker so they could complete the registration process. This immediately raised concerns because I assumed all of that would have been verified before the vehicle was sold. The LoJack situation became another frustrating experience. Despite being told it was already installed, I was unable to activate it. I contacted Alfredo and received no meaningful follow-up for approximately three weeks. After reaching out to Jimmy in finance, I was eventually told there was a problem and that I needed to bring the vehicle back to the dealership so they could actually install the LoJack I had been forced to purchase. It took nearly a month after buying the vehicle before the LoJack was finally installed and activated. The biggest issue came when I was informed that the vehicle could not be registered because it had come from out of state and had not been properly smog tested and prepared for California registration before being sold. In other words, the dealership sold me a vehicle that was not fully ready or legally prepared for California registration. This entire experience has destroyed my confidence in Puente Hills Ford. Between the pressure sales tactics, poor communication, unnecessary delays, add-ons that weren’t actually installed, missing paperwork, and selling a vehicle that wasn’t ready for California registration, this has been one of the most frustrating vehicle purchases I’ve ever experienced. Instead of taking responsibility for selling a vehicle that wasn’t properly prepared, the solution offered was for me to take time out of my schedule so they could arrange a smog inspection after the sale. This issue should have been resolved before the vehicle was ever offered for sale. I will not be purchasing another vehicle from Puente Hills Ford, nor would I recommend this dealership based on my experience. More