Bait and switch tactics for promotions. Poor integrity and shady management.
Now this is going to sound ungrateful, but it was the manner in which we were treated that connvinced me never to do business here. Ford is currently running a promotion where you get a Free List Ticket to snowboard when you test drive a car. I've been shopping for a truck and a friend of mine was interested in an RS so I figured we'd get two birds and one stone and take advantage of the promotion as well. I called a couple dealerships and found out this one still had tickets so we went there. Went in with a friend to test drive an F150 for myself and a Mustang for him (they did not have an RS available to test drive).
After driving both and we let the salesperson Julian know we weren't interested in making a purchase right then as I haven't explored all my options yet and my friend was still more inclined towards another brand. When we brought up the promotion, he spoke to his manager who then told us that we could only have one ticket as they only had three tickets left. The promotion specifically said "one per person, per test drive" and when I mentioned that, they rudely brushed me off and said "We have to save the tickets for the public". I asked if we would have been treated different if we had come in seperate cars instead of driving in together and he just repeated the same words back to me and gave me a "This is what you get" look.
While a free ticket is obviously a great thing, I was not as upset about that as I am about the lack of business integrity this place has. Listen to the other reviewers, MANAGEMENT HERE DOES NOT CARE ABOUT THE CUSTOMER. These tickets are given to them from corporate to bring in potential customers like us and they held them back when they realized they weren't getting a sale that day. This pettiness towards a potential customer who just so happened to not want to sign on the dotted line that day has left me with a bad taste for both this dealership and the brand in general. My first car was a Ford and now don't think my next one will be.