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Puente Hills Ford

City of Industry, CA

Overview
Employees
Reviews
Vehicles
4.6
544 Reviews
City Of Industry's Favorite Ford Dealer! Are you looking for a new Ford vehicle in the Chino Hills or Upland area? You don't have to go far to find first-class Ford sales and service. Just head over to City Of Industry, where you will find Puente Hills Ford! As the premier Ford dealer in City Of Industry, we're home to a dynamic new and used inventory, a dedicated finance and leasing center, and a modern service center. When you work with us, all of your car-buying and ownership needs can be handled under one roof!
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17340 East Gale Avenue

City of Industry, CA

91748

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Showing 544 reviews

August 16, 2023

After car was fixed, there was a issue, But they took care of it quickly! More

by deanrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Puente Hills Ford responded

We're glad to hear that we were able to address the issue promptly and to your satisfaction. Our priority is ensuring your complete satisfaction with our service. If you have any more questions or concerns, please don't hesitate to reach out.

Helpful
August 15, 2023

Service department was courteous when arriving and through out my experience. My service tech Kenneth was very helpful and professional. I would recommend friends and family. More

by ARTHURLOPEZ51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Puente Hills Ford responded

Arthur, thank you for your feedback! We're glad to hear that our service department, including Kenneth, provided courteous and professional assistance. Your recommendation means a lot to us, and we're here to assist you, your friends, and family whenever you need us. If there's anything else we can do for you, please don't hesitate to reach out.

Helpful
August 15, 2023

Took my car in for my first routine maintenance and service was great. Staff was friendly and helpful. Highly recommend More

by Stevenh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
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Aug 18, 2023 -

Puente Hills Ford responded

We're delighted to hear that you had a positive experience during your routine maintenance visit. Thank you for recommending us! Our friendly staff is always here to assist you with your automotive needs.

Helpful
August 15, 2023

A year after purchasing my car, I was already experiencing transmission issues! Service took too long (2 months) and they only provided a rental for 11 days! More

by amadeusj87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Puente Hills Ford responded

We're sorry to hear that you had a negative experience with our service department and we understand your frustration. If you would like to discuss this matter further please reach out to our service manager. Thank you.

Helpful
August 14, 2023

Alfonso was the best when we came to take my car in to have something fixed. He was ready and waiting when I arrived and offered me a car to drive so I didn’t have to wait at the dealership for 3 hours. A More

by hayleyrostenbach
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Puente Hills Ford responded

We're glad Alfonso provided excellent service and took care of you during your visit. Thank you for your feedback, and we're here to assist you whenever you need us!

Helpful
August 14, 2023

So far they half done a good job, helpful and respectful overall a great job More

by Ray.valdez64@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Puente Hills Ford responded

We appreciate your feedback! It's great to hear that our team has been helpful, respectful, and done a good job so far. Please reach out if you need anything else!

Helpful
August 14, 2023

Incredible staff and experience all round 10/10 for the whole team! Thank you guys for taking such care of me and for making my purchasing experience enjoyable. Highly text you guys More

by kevin@kjrentertainment.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodolfo Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Murillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natalie Holquin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May De La Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrean Bonillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Whiteside, Brendan Keough
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Aug 15, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're thrilled to hear that you had an incredible experience with our staff and that the team provided top-notch service. Your satisfaction is our priority, and we're here to assist you whenever you need us!

Helpful
August 12, 2023

No estoy tan satisfecha pero es lo que ofrecen mucha gente tampoco está contenta y cobran más que en otros filie More

by VFLORES2173
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell
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Aug 15, 2023 -

Puente Hills Ford responded

We are sorry to hear that you had a less-than-great experience with us and we would like to learn more. Please reach out to our service manager if you are willing to discuss this matter. Thank you!

Helpful
August 11, 2023

Bryan was a very nice young man he finished the job in a timely manner More

by DIANAG_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Puente Hills Ford responded

Thank you for your feedback! We're glad Bryan provided a timely service for you. If you have any more feedback or if there's anything else we can assist you with, please reach out. We're here to help!

Helpful
August 11, 2023

The service advisor was very helpful in explaining when the vehicle was going to be ready . My vehicle was clean when I was ready to pick it up. More

by DNCOLLARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2023 -

Puente Hills Ford responded

Thank you for sharing your positive experience! We're pleased to hear that our service advisor kept you informed and that your vehicle was clean upon pickup.

Helpful
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