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Puente Hills Ford

City of Industry, CA

Overview
Employees
Reviews
Vehicles
4.6
544 Reviews
City Of Industry's Favorite Ford Dealer! Are you looking for a new Ford vehicle in the Chino Hills or Upland area? You don't have to go far to find first-class Ford sales and service. Just head over to City Of Industry, where you will find Puente Hills Ford! As the premier Ford dealer in City Of Industry, we're home to a dynamic new and used inventory, a dedicated finance and leasing center, and a modern service center. When you work with us, all of your car-buying and ownership needs can be handled under one roof!
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17340 East Gale Avenue

City of Industry, CA

91748

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Showing 544 reviews

October 13, 2023

They are great. Always good service, always have time to check my vehicle. Thank you for your excellent service. More

by leticiaserna10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Puente Hills Ford responded

Thank you for your kind words! We're delighted to hear that you've had great experiences with our service and that our team has been attentive to your vehicle needs. We appreciate your trust in us, and if you ever have any more questions or require further assistance, please don't hesitate to reach out. We look forward to continuing to provide you with excellent service!

Helpful
October 12, 2023

Would have been 5 Stars for service, but they didn't wash by car and left foot paper and steering wheel wrap in car -sadness!!! Michelle was awesome with communication, status updates, and accommodating my More

by KONAD29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Puente Hills Ford responded

Hello and good afternoon- My name is James Rams and I am the General Manager here at Puente Hills Ford. Please allow me to detail your vehicle due to the fact of our miss of process. I would love to handle this for you with a scheduled appointment to do so. Please call me directly- James Ramos General Manager 626-723-7601

Oct 12, 2023 -

KONAD29 responded

I would like that - however I must let you know that my carpet is dirty. You can reach me after 3:15pm

Oct 12, 2023 -

Puente Hills Ford responded

Thank you Donna , nice chatting with you! James

Helpful
October 12, 2023

Michelle was extremely helpful and very eager to address all of my concerns. She even went the extra mile and addressed recalls that I was not aware of. More

by PATRENDON80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that Michelle provided you with exceptional assistance and went above and beyond to address your concerns, including addressing recalls. Our team is dedicated to ensuring our customers have a smooth and worry-free experience.

Helpful
October 11, 2023

Michelle was wonderful and helped all the way. Your the best 💕 Highly recommend to everyone. More

by GTIGGER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for your kind words about Michelle! We're delighted to hear that she provided you with wonderful assistance throughout your experience. If you ever need further help or have any questions in the future, please feel free to reach out. We appreciate your recommendation and look forward to serving you again! 💕

Helpful
October 10, 2023

Everything is fine except the guys is not replacement my air filter that’s pretty duty More

by gomez.guillermo71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Puente Hills Ford responded

We're sorry to hear that your air filter was not changed during your service visit. When it is convenient please reach out to our service manager to discuss this concern.

Helpful
October 09, 2023

Excellent sales people, manager worked directly with client, repeat client for these sales people, would go back again More

by SID.UMAIR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Sophiea
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Puente Hills Ford responded

We truly value your loyalty as a repeat client, and we're delighted to hear that you had an excellent experience with our salespeople and manager. If you ever decide to return or if you have any friends or family looking for a dealership, please feel free to reach out. We're here to assist you, and your satisfaction is our priority. Thank you for your continued support!

Helpful
October 09, 2023

Michelle did an excellent job, very helpful. I call requesting status of my car, she responded by saying that she would call me back and she did. Thank you. More

by RALPH.MENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your positive experience with Michelle. We're pleased to hear that she provided excellent assistance and kept you informed about the status of your car. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us!

Helpful
October 08, 2023

Was so helpful and I appreciate that he was able to get me into a car, Thank you so much!! More

by imdave47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramiro Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrel Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hedi Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moises Altamirano
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Oct 12, 2023 -

Puente Hills Ford responded

You're very welcome! We're glad to hear that our team, especially Abner, was able to assist you in getting into a car. If you ever need anything else or have more questions in the future, feel free to reach out. Enjoy your new car, and safe travels on the road!

Helpful
October 08, 2023

Brendan is very professional financial manager. I recently bought 2023 maverick lariat couple days ago. He went above and beyond. He did everything it took to make the sale. He is very clever and k More

by Johnny pu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough, William Wu
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Oct 12, 2023 -

Puente Hills Ford responded

We appreciate your kind words and recommendation! Brendan and Maurice are indeed valuable members of our team, and we're delighted to hear that they provided you with an exceptional car buying experience. If you decide to explore the 2024 model, we'll be here to assist you once again. Enjoy your new 2023 Maverick Lariat, and thank you for choosing us!

Helpful
October 08, 2023

Excellent help and staff. Would definitely recommend this dealer to friends and family. Great customer service More

by mysecondbaby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for your recommendation! We're thrilled to hear that you had an excellent experience with our staff and customer service. If you ever need assistance in the future or if your friends and family are looking for a dealership, please don't hesitate to reach out. We appreciate your support!

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