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Puente Hills Ford
City of Industry, CA
551 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 551 reviews
Verified Customer
July 01, 2023
I didn’t not have Michelle as a service advisor. So unfortunately she’s going to take the blame for something she didn’t do. But I would not be coming here no longer because of poor customer service So unfortunately she’s going to take the blame for something she didn’t do. But I would not be coming here no longer because of poor customer service. David the service manager has tried to help me but unfortunately his employees aren’t him and lack in customer service. More
by yeowdann81
Employees Worked With
Michelle Sanchez
July 01, 2023
Shannon was very professional and responsive in explaining what needs to be done. He explained the necessary recall which needs to be fixed. explaining what needs to be done. He explained the necessary recall which needs to be fixed. More
by RUNNINGONVIRTUAL
Employees Worked With
Shannon McDowell
June 29, 2023
Shannon is the best. he takes care of me every tie I come in for something. He is very respectful and helpful. He always looks out for me. he takes care of me every tie I come in for something. He is very respectful and helpful. He always looks out for me. More
by ADAMARMIENTA
Employees Worked With
Shannon McDowell
June 29, 2023
Emmanuel was not very transparent with the completion dates. He gave me a possible completion date for a self pay customer, but the true completion date was much later due to requiring approval from Ford dates. He gave me a possible completion date for a self pay customer, but the true completion date was much later due to requiring approval from Ford manufacturer for warranty work. He also does not know the status of your car. He did not know my car was sitting in the bay with nobody working on it even though I called earlier and he told me it would be done by the end of the day. I called him at the end of the day expecting my car to be done, but he told me he went to go check to find nobody working on my car. Kenneth was also the one who took in my car, and he was very friendly and helpful. Dave was also very accomodating. However, Stephanie provided excellent service in making sure any concerns rooting the dissatisfaction were addressed and fixed. It is very apparent that she cares about her customers. In the end everything worked out, so I have no complaints. More
by Renal
Employees Worked With
Stephanie Hernandez (5 Stars), Dave Okamoto, Ken Vasquez, Emmanuel Glock
June 28, 2023
Courteous and knowledgeable about my Ford Expedition. If I have any issues with my vehicle I know I can trust him and will bring back my vehicles for all future maintenance purposes If I have any issues with my vehicle I know I can trust him and will bring back my vehicles for all future maintenance purposes More
by beermanjj42
Employees Worked With
Adam Smith, Aydin Hamouni, Dave Okamoto, Shannon McDowell, JJ Crisp, Mario Alcantar, Mike Gilligan
June 28, 2023
I am very please with the professional service i receive from Shannon in the the service department , always unformatted . I will be servicing my vehicles at Puente Hills Ford. from Shannon in the the service department , always unformatted . I will be servicing my vehicles at Puente Hills Ford. More
by ROGER41
Employees Worked With
Shannon McDowell
