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Puente Hills Ford

City of Industry, CA

4.2
551 Reviews

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 551 reviews

June 10, 2023

Excelent customer services quik respond,they call you back right away helpful they really take care of you especially the person on customer relation Sthepany More

by KLAUSORELLAND
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
June 10, 2023

The person explain what I need an the car an the time is ready it was that time More

by princessviky@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
June 09, 2023

The service is good and the staff is friendly and know what they are doing More

by oscarc2343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez, Emmanuel Glock
June 09, 2023

Kenneth helped me, explained what my car needed to be done, and let me know how long I needed to wait. He let me know where I could recharge my phone if I needed to. He even led me to my car after it’s d More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
June 08, 2023

Excellent, polite, friendly, and helpful. I enjoyed getting my car serviced at this car dealer. More

by Imart1296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
June 08, 2023

Great overall experience. Maurice the sales rep has awesome communication and is straight forward. Thanks for your all your help. More

by OSCAR.PEREA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Smith, Maurice Guevara, Aydin Hamouni
June 08, 2023

Very helpful an got to the point an my truck running better then ever I highly recommend this ford dealership More

by RAMIREZBRIAN85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
June 05, 2023

No communication from dealer about repairs. Vehicle was damaged and no accountability was established. Would hesitate to bring car(s) here for service based on lack of updates and transparency. More

by bxz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emmanuel Glock
Jun 07, 2023 -

Puente Hills Ford responded

BXZ, We always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please send me an email at dweaver@puentehillsford.com, at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care. -Dennis W. GM

Jul 25, 2023 -

bxz responded

Update: Emailed a couple days after dealer's response, did not receive a reply. Can't say I'm surprised.

June 04, 2023

Can’t say enough of the amazing experience provided by Maurice. From day one we came to see the car, he was very informative. Kept us up to date as we were making a decision. Answered our phone calls and More

by parmjeetpurewal@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Aydin Hamouni
Jun 06, 2023 -

Puente Hills Ford responded

Thank you for leaving such a great review and high star rating. Our team sincerely appreciates your feedback. Please let us know if there is ever anything else we can do for you! Safe travels! -Your PHF Family

June 03, 2023

They have a lot to chose, great a clean place , financial person great and friendly, I think sale person need to be a little more care about customers even after the deal was done. . For pass expe More

by KLAUSORELLAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Smith, Alfredo Jimenez, Aydin Hamouni
Jun 07, 2023 -

Puente Hills Ford responded

KLAUSRELLAND, we're truly grateful for all your support! Your recommendation means a lot to us, and we're happy to lend a hand anytime. Let us know if you need anything else! - Dennis W. General Manager

Jun 09, 2023 -

KLAUSORELLAND responded

How can i get the master acces code , this wasnt on the glove compartment I thought i cant get it from the dealer for free but service said not unless i paid 175 dollars for it . I t

Jun 09, 2023 -

Puente Hills Ford responded

Klausorelland, We would be happy to assist you with this. Can you give us a call? 626-723-7664 EXT: 3064

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