Puente Hills Ford

Helpful, kind, resolved car issue, totally satisfied customer thank you appreciate your help very much customer thank you appreciate your help very much More

Too many excuses and took way to long. Either our account is not important or the technicians are not competent. Either way they should not take work that they cannot perform in a timely m Either our account is not important or the technicians are not competent. Either way they should not take work that they cannot perform in a timely manner. I came back to Puente Hills ford to give them another chance to earn our business after a young lady acted in poor judgment during a conversation and now I won't be back. Unacceptable service and quality of diagnostics performed. More

Great service and extremely friendly staff working. was very patient and very helpful with all questions asked. was very patient and very helpful with all questions asked. More

There was bad communication in regards to expectations of length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. The employee who attended to us was defensive and had excuses when asked simple questions like estimated time of repair. He even told me he'd speak to my mother and that I should speak to her since he updates her, even though I had reiterated that I was speaking and dealing with the service on her behalf. Was not a fun experience at all and I hope this feedback encouraged improvement. More

I’ve been to other Ford dealerships and have never been as happy with my service as I am with Michelle at Puente Hills Ford. as happy with my service as I am with Michelle at Puente Hills Ford. More

Michelle served me efficiently and I was pleased! !! I would like to come next service and request Michelle. Thx. !! I would like to come next service and request Michelle. Thx. More

Kenny Vasquez was very helpful and responsive. I would definitely come to PH Ford for my next service. I would definitely come to PH Ford for my next service. More

The service rep Shannon was very helpful and thorough with the service of my vehicle. He also followed up with the items that needed attention for future maintenance. with the service of my vehicle. He also followed up with the items that needed attention for future maintenance. More

Very good service, professional staff and explain every details of the maintance . Also save my money. details of the maintance . Also save my money. More

All associates were very cordial, continued to work towards a deal, with consistency. Not overbearing or rude. Very enjoyable car buying experience. towards a deal, with consistency. Not overbearing or rude. Very enjoyable car buying experience. More