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Puente Hills Ford

City of Industry, CA

Overview
Reviews
4.3
550 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 550 reviews

October 11, 2023

Michelle was wonderful and helped all the way. Your the best 💕 Highly recommend to everyone. More

by GTIGGER11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for your kind words about Michelle! We're delighted to hear that she provided you with wonderful assistance throughout your experience. If you ever need further help or have any questions in the future, please feel free to reach out. We appreciate your recommendation and look forward to serving you again! 💕

October 10, 2023

Everything is fine except the guys is not replacement my air filter that’s pretty duty More

by gomez.guillermo71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto, Michelle Sanchez
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

We're sorry to hear that your air filter was not changed during your service visit. When it is convenient please reach out to our service manager to discuss this concern.

October 09, 2023

Michelle did an excellent job, very helpful. I call requesting status of my car, she responded by saying that she would call me back and she did. Thank you. More

by RALPH.MENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your positive experience with Michelle. We're pleased to hear that she provided excellent assistance and kept you informed about the status of your car. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us!

October 09, 2023

Excellent sales people, manager worked directly with client, repeat client for these sales people, would go back again More

by SID.UMAIR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Ramiro Vazquez, Aydin Hamouni, Kristen Sophiea
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

We truly value your loyalty as a repeat client, and we're delighted to hear that you had an excellent experience with our salespeople and manager. If you ever decide to return or if you have any friends or family looking for a dealership, please feel free to reach out. We're here to assist you, and your satisfaction is our priority. Thank you for your continued support!

October 08, 2023

Excellent help and staff. Would definitely recommend this dealer to friends and family. Great customer service More

by mysecondbaby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez, Aydin Hamouni
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for your recommendation! We're thrilled to hear that you had an excellent experience with our staff and customer service. If you ever need assistance in the future or if your friends and family are looking for a dealership, please don't hesitate to reach out. We appreciate your support!

October 08, 2023

Brendan is very professional financial manager. I recently bought 2023 maverick lariat couple days ago. He went above and beyond. He did everything it took to make the sale. He is very clever and k More

by Johnny pu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Brendan Keough, William Wu
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Oct 12, 2023 -

Puente Hills Ford responded

We appreciate your kind words and recommendation! Brendan and Maurice are indeed valuable members of our team, and we're delighted to hear that they provided you with an exceptional car buying experience. If you decide to explore the 2024 model, we'll be here to assist you once again. Enjoy your new 2023 Maverick Lariat, and thank you for choosing us!

October 08, 2023

Was so helpful and I appreciate that he was able to get me into a car, Thank you so much!! More

by imdave47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Guevara, Alfonso Alvarez, Alfredo Jimenez, Ramiro Vazquez, Aydin Hamouni, Michelle Sanchez, Ken Vasquez, Terrel Williams, Hedi Kim, Moises Altamirano
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Oct 12, 2023 -

Puente Hills Ford responded

You're very welcome! We're glad to hear that our team, especially Abner, was able to assist you in getting into a car. If you ever need anything else or have more questions in the future, feel free to reach out. Enjoy your new car, and safe travels on the road!

October 07, 2023

Natalia did a great job on keeping me updated and letting me know that the car I was looking became available More

by dluep140
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamlet , Brendan Keough, Hedi Kim, Natalia Jimenez
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

Thank you for sharing your positive experience with Natalia. We're delighted to hear that she did a great job in keeping you updated and helping you find the car you were looking for. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and hope you enjoy your new car! Safe travels!

October 07, 2023

Abner was very helpful always answering my questions was very professional. satisfied working with abner More

by MIGUELDOMINGUEZE46
Recommend Dealer
Yes
Employees Worked With
ABNER MENA
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Oct 12, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your positive experience with Abner. We're thrilled to hear that he was helpful, professional, and responsive to your questions. If you ever need any more assistance or have further inquiries, please feel free to reach out. We appreciate your business and look forward to serving you again in the future. Safe travels!

October 06, 2023

No big thing. your rep wouldn't rotate my tires.she suggested i buy some from your establishment. That wasn't cool More

by donnatafoya373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Report | Print
Oct 12, 2023 -

Puente Hills Ford responded

We are sorry to hear about your negative experience. We strive to provide friendly and thorough service and we apologize that you didn't receive that. If you would like to discuss this please reach out to service manager regarding your experience.

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