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Puente Hills Ford

City of Industry, CA

4.6
544 Reviews
City Of Industry's Favorite Ford Dealer! Are you looking for a new Ford vehicle in the Chino Hills or Upland area? You don't have to go far to find first-class Ford sales and service. Just head over to City Of Industry, where you will find Puente Hills Ford! As the premier Ford dealer in City Of Industry, we're home to a dynamic new and used inventory, a dedicated finance and leasing center, and a modern service center. When you work with us, all of your car-buying and ownership needs can be handled under one roof!
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17340 East Gale Avenue

City of Industry, CA

91748

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Showing 544 reviews

September 21, 2023

Good people clean dealership not overly salesy accommodated a last minute request to fix battery More

by SID.UMAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro and Maurice, Emmanuel Glock
Sep 22, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you found the dealership clean and the staff accommodating. Providing a non-pushy and customer-friendly environment is essential to us. If you ever have more requests or need assistance with anything related to your vehicle, please feel free to reach out. We're here to help, and we appreciate your business!

September 21, 2023

Everything was fine. I glad we didn't leave the are because we got a call that the work was done within 90 minutes. More

by SMOTGND52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Puente Hills Ford responded

We're glad to hear that your service experience went smoothly and efficiently! Your time is valuable to us, and we aim to provide timely service. If you have any more automotive needs or questions in the future, don't hesitate to reach out. Thank you for choosing us, and we look forward to assisting you again!

September 19, 2023

Excellent. Courtesy. Reliable. Professional. Personal. Building relationships. Entrepreneur spirit. Respectful. Honest. Welcoming. Subjective. Thinkers. Human. More

by FPS6766
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aydin Hamouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough, Moises Altamirano
Sep 22, 2023 -

Puente Hills Ford responded

We appreciate your kind words and positive feedback about your experience with our Ford dealership. It's great to hear that our team provided excellent service and made your car-buying experience enjoyable. If you ever have any more automotive needs or questions in the future, don't hesitate to reach out. Thank you, and we wish you many great journeys in your new vehicle!

September 19, 2023

I am extremely pleased with the sales and service I received. My salesman Terrell Williams went above and beyond to resolve my vehicle issues and to find me a new vehicle, The perfect vehicle as I requ More

by eddieb871
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrel Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristen Sophiea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough
Sep 22, 2023 -

Puente Hills Ford responded

Thank you for your kind words and for choosing Puente Hills Ford for your automotive needs. We're delighted to hear that Terrell Williams provided you with excellent sales and service and went the extra mile to resolve your vehicle issues. We appreciate your recommendation and look forward to serving you in the future. If you ever have any questions or require further assistance, please don't hesitate to reach out. Safe and happy driving in your new vehicle!

September 18, 2023

Actually I was dealing with Alfredo Jimenez, and he was great. Very easy to work with and made the deal quick and easy. More

by Ernie Calderas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Keough
Sep 22, 2023 -

Puente Hills Ford responded

Thank you for the clarification, and we're glad to hear that Alfredo Jimenez provided you with a great experience and made the deal quick and easy. If you ever need any more assistance or have further questions, feel free to reach out. Enjoy your new vehicle!

September 16, 2023

The dealership alone is very good, but sometimes the service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent More

by JOEYBALUYUT_328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Vasquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell
Sep 19, 2023 -

Puente Hills Ford responded

We apologize for any inconvenience you experienced during your recent visit. We strive to provide excellent service, and it's clear that we fell short this time. We appreciate your loyalty as a regular customer since 2017, and we will address the issues you've raised.

September 16, 2023

Ken is one of the best customer specialists that I ever contacted with. Smooth experience and took care of my car well. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Puente Hills Ford responded

We're thrilled to hear about your positive experience with Ken! Providing a smooth and attentive service is what we aim for. If you ever need further assistance with your car, don't hesitate to reach out to Ken or our team. Thank you for choosing us!

September 16, 2023

Fast service. Emmanuel came to see me quickly. My car was ready after an hour. I like the coffee machine. More

by Kahung Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Sep 19, 2023 -

Puente Hills Ford responded

We're delighted to hear that Emmanuel provided fast service and had your car ready in no time. It's great to know you enjoyed our coffee machine as well. If you have any more automotive needs in the future, feel free to visit us again. Thank you for choosing our dealership!

September 15, 2023

Nice people , very good service , Mr. Ramiro treated me likes a brother. I got good deal. More

by JIAPINGLI123
Recommend Dealer
Yes
Employees Worked With
Ramiro Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2023 -

Puente Hills Ford responded

We're delighted to hear about your positive experience with Mr. Ramiro and our team. Treating our customers like family and providing excellent service is our priority. We're glad you got a good deal, and we're here for you anytime you need assistance in the future. Safe travels!

Sep 19, 2023 -

JIAPINGLI123 responded

I like my bronco sport. Thank you !

September 15, 2023

Great service. Took care of my major recall & threw in a tire rotation. Thank you! More

by donaldswong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon McDowell
Sep 19, 2023 -

Puente Hills Ford responded

We're pleased to have taken care of your major recall and included a tire rotation for you. Safety and customer satisfaction are our top priorities. If you have any more automotive needs in the future, don't hesitate to reach out. Thank you for choosing us!

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