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Puente Hills Ford

City of Industry, CA

Overview
Reviews
4.2
582 Reviews
Call Dealership (626) 346-5900

17340 East Gale Avenue

City of Industry, CA

91748

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Showing 582 reviews

September 26, 2023

Great customer service, great service! ! Highly recommend. They took care of me as promised when I bought my bronco from them. More

by mhstwirler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Okamoto, Ken Vasquez
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Oct 02, 2023 -

Puente Hills Ford responded

We're pleased to hear that you received great customer service and that you're satisfied with the service provided after buying your Bronco. Your recommendation means a lot to us, and we're here to assist you with any future automotive needs.

September 24, 2023

Very good experience nice people, relaxing clean I would definitely come back all my questions were answered More

by VEROW72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Vasquez
Print
Sep 26, 2023 -

Puente Hills Ford responded

We're pleased to hear that you had a very good experience with our nice and helpful staff. Customer satisfaction is important to us, and we appreciate your feedback. If you decide to come back in the future, we'll be here to assist you with any automotive needs or questions you may have.

September 23, 2023

Took care of everything I needed. Gave me confidence that my older car is still safe to drive. More

by PNPCONRAD
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
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Sep 26, 2023 -

Puente Hills Ford responded

We're delighted to hear that we could take care of your needs and give you confidence in the safety of your older car. Customer safety and satisfaction are important to us, and we're here to assist you with any future automotive needs or questions you may have. Thank you for choosing us!

September 23, 2023

The 550 truck is actually a motorhome that needed to be serviced for a recall. And they came to me and serviced it at my residence, which made it very convenient and nice thanks. More

by AGUSTIN.COVARRUBIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 26, 2023 -

Puente Hills Ford responded

We're glad to hear that we could provide convenient and at-home service for your motorhome's recall. Customer convenience is important to us, and we appreciate your feedback.

September 23, 2023

Frendly staff that answered my questions and made good coffee! Service was Good and left inside of My Truck Clean! More

by mikebartelgas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Wiener, Shannon McDowell, Michelle Sanchez, Ken Vasquez, Emmanuel Glock
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Sep 26, 2023 -

Puente Hills Ford responded

We're pleased to hear that you had a positive experience with our friendly staff, good coffee, and clean truck after service. Customer satisfaction is important to us, and we're here to assist you with any future automotive needs or questions you may have. Thank you for choosing us for your service!

September 23, 2023

I would definitely recommend this place. They were very helpful and were willing to negotiate. Brendan Keough was very kind, professional and easy to work with. He does very well in his More

by SRamsey02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Keough
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Sep 26, 2023 -

Puente Hills Ford responded

Thank you for your recommendation and kind words about Brendan. We're thrilled to hear that he provided you with a helpful and professional experience. Your satisfaction is important to us, and we appreciate your feedback. If you or anyone you know has more automotive needs in the future, please don't hesitate to reach out. All the best to you as well!

September 22, 2023

Paid $129. 57 for "the works" package which includes oil/filter change, tire rotation, etc. Tires WERE NOT rotated... The front passenger side wheel has very not More

by WALTERHOFER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken Vasquez
Print
Sep 22, 2023 -

Puente Hills Ford responded

Hello Sir- My name is James Ramos and I am the General Manager here at Puente Hills Ford. I have researched your Service here at the Dealership and we did perform all the Services that you paid for but was not able to rotate the tires on passenger side of your Vehicle due to the rear wheel tire not being safe to put on the front of your vehicle. We did pull all your wheels off and thoroughly inspected your brakes to see if they needed replacement. I do apologize if we did not communicate with you the reason why we did not rotate the passenger side tires. I will make sure to continue mentoring the staff on communication. Thank you for your business and please contact me directly if I can be of further assistance to you. James Ramos General Manager 626-723-7601- Direct

September 21, 2023

Everything was fine. I glad we didn't leave the are because we got a call that the work was done within 90 minutes. More

by SMOTGND52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Sanchez
Print
Sep 22, 2023 -

Puente Hills Ford responded

We're glad to hear that your service experience went smoothly and efficiently! Your time is valuable to us, and we aim to provide timely service. If you have any more automotive needs or questions in the future, don't hesitate to reach out. Thank you for choosing us, and we look forward to assisting you again!

September 21, 2023

Good people clean dealership not overly salesy accommodated a last minute request to fix battery More

by SID.UMAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramiro and Maurice, Emmanuel Glock
Print
Sep 22, 2023 -

Puente Hills Ford responded

Thank you for taking the time to share your experience with us! We're delighted to hear that you found the dealership clean and the staff accommodating. Providing a non-pushy and customer-friendly environment is essential to us. If you ever have more requests or need assistance with anything related to your vehicle, please feel free to reach out. We're here to help, and we appreciate your business!

September 21, 2023

Great service and super fast. Everything was good I waited at the service station and could get my car back earlier as expected. More

by sven.rosenbeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel Glock
Print
Sep 21, 2023 -

sven.rosenbeiger responded

Great service - Thanks FORD Team

Sep 22, 2023 -

Puente Hills Ford responded

We appreciate your positive feedback! It's fantastic to hear that you had a great service experience and that it was efficient. If you have any more automotive needs or questions in the future, please don't hesitate to reach out. We're here to help, and we look forward to assisting you again when needed. Safe travels!

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