Puente Hills Hyundai

I purchased a 2022 Dodge Durango SRT from this dealership for approximately $58,500. I understand I bought the vehicle without a warranty, but that does not excuse the way this dealership handled a major iss for approximately $58,500. I understand I bought the vehicle without a warranty, but that does not excuse the way this dealership handled a major issue that surfaced shortly after the sale. The radio/Uconnect system was faulty and affected the SRT performance features. A Dodge dealership diagnosed the problem, and once the radio was replaced, the SRT features worked correctly. I gave the selling dealership a fair opportunity to step up and help. They refused. My problem is not that I expected free warranty coverage. My problem is that this dealership was happy to take nearly $60,000 from me, but when a significant issue appeared shortly afterward, they wanted nothing to do with it. That tells me everything I need to know about how they value customers after the sale. In my experience, once the paperwork was signed and the money changed hands, their responsibility and concern disappeared. I would not purchase another vehicle from this dealership. If you are considering buying here, do not rely on the dealership to stand behind the vehicle afterward. Get an independent inspection, verify every feature yourself, and protect yourself before signing anything. More

The service team at Puente Hills Hyundai is outstanding. They went above and beyond to help my mom get home when her car was ready before she had someone to drive her home. Javer and Jacob in service were They went above and beyond to help my mom get home when her car was ready before she had someone to drive her home. Javer and Jacob in service were so sweet and kind. I appreciate them looking out for her! More

Absolute worse dealership ive ever been to in my life. AVOID this dealership at all costs. These guys are a classic Bait and Switch dealership, they advertise a low price to get you in, and slap add ons a AVOID this dealership at all costs. These guys are a classic Bait and Switch dealership, they advertise a low price to get you in, and slap add ons and make it MANDATORY to purchase, their own car stickers AND terms of service state that add ons are optional and not required for purchase but in person they refuse to sell at the price they have listed, absolutely no where on their website do they list any item with the final price of the car, expect to marketed up, they tried forcing $8,000 of add ons to my purchase, add ons can be pre installed and made to be puchrased with the car but if they advertised as optional and in person they refuse when requested then its is mandatory and must be advertised as so,Yasser Soliman and Sonny Lam were extremely rude, dismissive, and point blank lied at every point of the process, Sonny Lam said to me " I can do whatever I w want it's my dealership " and walked away mid sentence while I was speaking when explaining his own companies rules, Yasser Soloman said to my face that I am a headache customer and to call the governor himself and extend my complaint to the max, I even told him I would buy the car with all the add ons included if he showed me where it was shown that it wasnt optional, he said " good for you that you're buying because im not selling to you" ALL of this because I asked them to remove the add ons they advertised as optional, I never asked for more than what they advertised. This is how they treat cusotmers that dont automatically believe what they say and call them out in their illegal practices. More

Be careful of this dealership they give you a quote on one price and when it’s all set and done it’s more than the quote. Terrible customer service you call the service manager to file a complaint. He doe one price and when it’s all set and done it’s more than the quote. Terrible customer service you call the service manager to file a complaint. He doesn’t call you back. More