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Puente Hills Hyundai
City Of Industry, CA
7,673 Reviews
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March 25, 2026
Absolute worse dealership ive ever been to in my life. AVOID this dealership at all costs. These guys are a classic Bait and Switch dealership, they advertise a low price to get you in, and slap add ons a AVOID this dealership at all costs. These guys are a classic Bait and Switch dealership, they advertise a low price to get you in, and slap add ons and make it MANDATORY to purchase, their own car stickers AND terms of service state that add ons are optional and not required for purchase but in person they refuse to sell at the price they have listed, absolutely no where on their website do they list any item with the final price of the car, expect to marketed up, they tried forcing $8,000 of add ons to my purchase, add ons can be pre installed and made to be puchrased with the car but if they advertised as optional and in person they refuse when requested then its is mandatory and must be advertised as so,Yasser Soliman and Sonny Lam were extremely rude, dismissive, and point blank lied at every point of the process, Sonny Lam said to me " I can do whatever I w want it's my dealership " and walked away mid sentence while I was speaking when explaining his own companies rules, Yasser Soloman said to my face that I am a headache customer and to call the governor himself and extend my complaint to the max, I even told him I would buy the car with all the add ons included if he showed me where it was shown that it wasnt optional, he said " good for you that you're buying because im not selling to you" ALL of this because I asked them to remove the add ons they advertised as optional, I never asked for more than what they advertised. This is how they treat cusotmers that dont automatically believe what they say and call them out in their illegal practices. More
by Guy b
Employees Worked With
Yasser Soloman , Mike Lee, Sonny Lam
February 25, 2026
Be careful of this dealership they give you a quote on one price and when it’s all set and done it’s more than the quote. Terrible customer service you call the service manager to file a complaint. He doe one price and when it’s all set and done it’s more than the quote. Terrible customer service you call the service manager to file a complaint. He doesn’t call you back. More
by shumfrey636
Employees Worked With
Mike Lee, Sean Kim, Jay Jussal, Javer Esquivel
December 23, 2025
I would say this company is more like a scam. my AC system disgnosised as outlet pipe explode. Then chnageed, and still not blowing Cold, and charged me 1300 dollars. Mis diagnosis and in my AC system disgnosised as outlet pipe explode. Then chnageed, and still not blowing Cold, and charged me 1300 dollars. Mis diagnosis and ineffective repair get my $1300 flushed into the toilet. Then quote me $5000 labor and plus parts for changing a evaporator. of course not. downtown los angles hyundai quoted: $3200.- for repair including labor,parts and tax. ontario hyundai quoted me similar and even minimal cost of labor +500 parts cost. I was such an idiot having chosen to buy and service in Puente hills Hundai. Bought my car with a 8000 forced accessory purchase during pandemic time, and now an ineffective repair, I can swear to God, I will never buy or service in this scam shop any more. More
by Johnfu1985
Employees Worked With
Jae Lee
Verified CustomerDecember 11, 2025
Dealership was able to honor Amazon deal. They made the paperwork easy, and applied no pressure during sales. Jonathan from sales and Solomon from finance were very helpful and did their best They made the paperwork easy, and applied no pressure during sales. Jonathan from sales and Solomon from finance were very helpful and did their best to get me what I need. More
by BASSEM.NAIROUZ
Employees Worked With
Hanzel Fraguere, Hanzel Fraguere
December 10, 2025
- First time with PH Hyundai. With no appt, treated quickly and was concerned a Sat would be busy but was in/out in acceptable time. - Comfy cust lounge. - Pricing for air/cabin f With no appt, treated quickly and was concerned a Sat would be busy but was in/out in acceptable time. - Comfy cust lounge. - Pricing for air/cabin filter @$150 was at the high range according to chatGPT ('If you combine cabin + engine filter, expect maybe ˜ $100–$150+ total — depending on labor rates in your area.') but Kasandra gently encouraged me to get it done. ?? More
by ph_hyundai0
Employees Worked With
Kasandra? (Gal with all the pink stuff at her station ??
