Puente Hills Hyundai

Puente Hills Hyundai responded

Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience with our service department did not meet your expectations. This is certainly not the level of service we strive to provide. I would appreciate the opportunity to learn more about your visit and understand what occurred so we can address your concerns and improve moving forward. Please feel free to contact me directly at your convenience so we may discuss this further. Thank you for bringing this to my attention. - Mike L., General Manager

Puente Hills Hyundai responded

Thank you for sharing your experience with us! We’re glad to hear that our team was able to honor the Amazon deal and make the process smooth and pressure-free. Jonathan, Hanzel, and Solomon will be happy to hear your kind words, and we appreciate you recognizing their efforts. Thank you for choosing our dealership - we truly appreciate your business and look forward to assisting you again in the future. - Mike L., General Manager

Puente Hills Hyundai responded

Thank you for taking the time to share your first experience with PH Hyundai. We’re glad to hear our team was able to accommodate you quickly without an appointment and that you found our customer lounge comfortable. We also appreciate your honest feedback regarding pricing. Our team, including Kassandra, strives to provide clear recommendations while allowing customers to make informed decisions that feel right for them. Your comments are helpful and will be shared with our service leadership as we continue to improve transparency and value. Thank you again for choosing PH Hyundai - we hope to see you again in the future! - Mike L., General Manager

Puente Hills Hyundai responded

Hi Cris, thank you for sharing your experience with us. We’re glad to hear you appreciated the relaxed, no-pressure environment and had the opportunity to shop comfortably. Jonathan and Hanzel will be happy to know they helped make your visit a positive one. We truly appreciate you choosing us and hope to assist you again in the future. - Mike L., General Manager

Puente Hills Hyundai responded

Hi Jeff, thank you for taking the time to share your experience. We’re glad to hear everything went fast, easy, and straightforward, and that our team provided a smooth process at a great price. Getting our customers in and out efficiently while delivering a positive experience is always our goal. We appreciate your business and look forward to assisting you again in the future. - Mike L., General Manager

Puente Hills Hyundai responded

Hi Yesenia, thank you so much for your kind words. We’re thrilled to hear that Frank, Jae, and the rest of our team provided excellent service and ensured all your needs were taken care of. Creating a positive, attentive experience for our customers is always our goal. We truly appreciate your trust and look forward to assisting you again in the future. - Mike L., General Manager

Puente Hills Hyundai responded

Thank you for the great review! We’re glad to hear Jae provided kind, honest service and that your repair was completed quickly. We appreciate your trust in our dealership and look forward to assisting you again in the future. - Mike L., General Manager

Puente Hills Hyundai responded

Hi Esther, thank you for the five-star review! We’re happy to hear that Charley was helpful, knowledgeable, and took the time to clearly explain everything. Providing kind and attentive service is exactly what we strive for, and we appreciate you recognizing his efforts. Thank you for choosing us - we look forward to assisting you again in the future. - Mike L., General Manager

Puente Hills Hyundai responded

Hello Nica, thank you for taking the time to share your experience. I sincerely apologize for the frustration you encountered during your visit, especially surrounding your recall appointment. Waiting without clear communication and not receiving a proper explanation or apology is unacceptable and not the level of service we strive to provide. You are absolutely right to expect that recall appointments are scheduled appropriately and that parts availability is communicated clearly in advance. I also regret that the initial interaction did not reflect empathy or urgency, which only added to your frustration. While I’m glad one of our team members was able to assist you in getting your vehicle out promptly, your experience overall clearly fell short. Your feedback has been shared with our service leadership so we can address communication breakdowns and ensure this situation is handled better going forward. We appreciate you allowing us the opportunity to complete the recall once the parts arrive, and we will work to make that visit smoother. Thank you again for bringing this to my attention. - Mike L., General Manager

Puente Hills Hyundai responded

Thank you for sharing your experience with us. We’re glad to hear that Jae provided courteous, helpful, and straightforward service during your visit. It’s great to know that the no-interest payment option made things easier as well. We appreciate you choosing our dealership and look forward to assisting you again in the future. - Mike L., General Manager