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Puente Hills Hyundai

City Of Industry, CA

4.6
7,676 Reviews

17621 Gale Avenue

City Of Industry, CA

91748

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Showing 7,676 reviews

November 24, 2025

Bryan was very informative and he followed up with us after the purchase. He assured us that he is available anytime we had any question or concern. Larry in finance was also very thorough in explaining More

by marcheidw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Gonzalez, Larry Dee
Nov 27, 2025 -

Puente Hills Hyundai responded

Thank you for the excellent review! I’m glad to hear Bryan provided informative support and followed up with you after your purchase, ensuring you felt comfortable with every step. I’m also pleased that Larry took the time to thoroughly explain all contract and warranty details, helping you make the best decision for your needs. We appreciate your trust in our team and your business. - Mike L., General Manager

November 23, 2025

Friendly & very helpful personnel. Great service Whoever does the car wash is fantastic. My windows are cleaner than when I pay for a wash More

by tequigirl
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel, Javer Esquivel
Nov 27, 2025 -

Puente Hills Hyundai responded

Thank you for the wonderful review! We’re glad to hear Javer and our team provided friendly, helpful service — and we love your shout-out to our car wash crew. It’s great to know your vehicle came back cleaner than expected! We appreciate your business and look forward to serving you again. - Mike L., General Manager

Nov 30, 2025 -

Puente Hills Hyundai responded

Fantastic to read that our team is going above and beyond the paid services at the carwash. Thanks for sharing. Have a nice weekend. Mike L. General Manager

November 23, 2025

The people in the dealership are very accommodating, what an excellent service. Thank you so much. More

by Rosa Naluz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Kil, Cyrus Banzil, Larry Dee
Nov 27, 2025 -

Puente Hills Hyundai responded

Hi Rosa, thank you for the kind review! We’re glad to hear Justin, Cyrus, and the rest of our team provided accommodating and excellent service during your visit. We truly appreciate your business and your feedback. - Mike L., General Manager

Nov 30, 2025 -

Puente Hills Hyundai responded

You bet! Thanks for sharing. Let us know if you have any questions before your next visit. Have a great day. Mike L. General Manager

November 23, 2025

Very good service! They are always professional! Would give them my business in the future! More

by NANDOFER7719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Kim, Javier Olivares, Jae Lee, Jay Jussal, Faustino Lozano, Javer Esquivel
Nov 27, 2025 -

Puente Hills Hyundai responded

Hi there, thank you for the great review! We’re happy to hear Sean and Javier provided professional, reliable service and that you’d choose to work with us again in the future. We genuinely appreciate your support and your business. - Mike L., General Manager

Nov 30, 2025 -

Puente Hills Hyundai responded

"Always" says it all when it is coupled with a 5-star review. Thanks for sharing. Let us know if you have any questions. Mike L. General Manager

November 22, 2025

It's good that I can do it in Korean. It's good that they're friendly. More

by HYEONHAKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jae Lee
Nov 27, 2025 -

Puente Hills Hyundai responded

Hi there, thank you for the review! We're glad to hear Jae and our team were able to assist you in Korean and that you found everyone friendly. We appreciate you choosing us and look forward to serving you again. - Mike L., General Manager

Nov 30, 2025 -

Puente Hills Hyundai responded

We appreciate the feedback. We have a very diversified staff that speaks several languages. Glad we can assist with speaking in Korean. Have a great day. Mike L. General Manager

November 22, 2025

Horrible. I called on Saturday 11/15 to ask if I still had free services the man I spoke to checked my account verified the car I had and then told me yes we h More

by Judie15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Kim, Javier Olivares, Jae Lee, Jay Jussal, Faustino Lozano, Javer Esquivel
Nov 27, 2025 -

Puente Hills Hyundai responded

Hi Judie, thank you for sharing your experience. I’m very sorry to hear about the frustration and the inconvenience you went through. This is not the level of communication or clarity we expect from our team. We attempted to locate your visit in our system, but were unable to find matching records, which makes it challenging to review the specifics of what happened. That said, your time is valuable, and you should never feel misled or inconvenienced. I would appreciate the opportunity to speak with you directly so I can better understand the details and address this appropriately with my staff. Please feel free to reach out to me at your convenience. - Mike L., General Manager

Nov 30, 2025 -

Puente Hills Hyundai responded

We apologize for the lack of clear communication. Thank you for bringing these details to our attention. Please let us know if Sean K. can assist to ensure a 5-star visit next time. Thank you, Mike L. General Manager

November 22, 2025

Very professional, friendly and efficient staff. My vehicle was serviced and returned to me before the estimated wait time. More

by JULIEORTIIZ70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javer Esquivel
Nov 27, 2025 -

Puente Hills Hyundai responded

Hi Julie, thank you for the great review! We’re happy to hear Javer and our team provided professional, friendly, and efficient service and- that your vehicle was ready earlier than expected. We appreciate your business and look forward to serving you again. - Mike L., General Manager

Nov 30, 2025 -

Puente Hills Hyundai responded

Before the estimated wait time, to awesome to read. Thanks for sharing. Have a great weekend. Mike L. General Manager

November 22, 2025

“Great experience. Larry Dee was very helpful and made the process easy.” “Great experience. Larry Dee was very helpful and made the process very easy.” More

by Yu-Ling Lai
Recommend Dealer
Yes
Employees Worked With
Larry Dee, Larry Dee
Nov 27, 2025 -

Puente Hills Hyundai responded

Hi Yu-Ling, thank you for the great feedback! We’re glad to hear you had a smooth experience and that Larry helped make the process easy for you. We appreciate your business and your kind words. - Mike L., General Manager

Nov 30, 2025 -

Puente Hills Hyundai responded

"Great" review. We will share it with Larry next week. Have a great holiday season. Mike L. General Manager

November 21, 2025

I took in my car to get repaired. They charge me for three hours of labor and they fixed it in 45 minutes. More

by ME52570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey,
Nov 30, 2025 -

Puente Hills Hyundai responded

Thank you for bringing this to our attention. Please let us know if you have any questions before your next visit. Mike L. General Manager

November 21, 2025

I am satisfied with the service. professional, kind, and excellent at keeping the schedule, which I truly appreciate More

by Jh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harley Kim
Nov 27, 2025 -

Puente Hills Hyundai responded

Hi there, thank you for the kind review! We’re glad to hear Harley and our team provided professional, kind, and timely service - we know how important it is to stay on schedule, and we appreciate you recognizing that. Thank you for choosing us! - Mike L., General Manager

Nov 30, 2025 -

Puente Hills Hyundai responded

"Professional, kind, and excellent" is a trifecta when describing a guest visit. Thanks for sharing. Have a nice weekend. Mike L. General Manager

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