Puente Hills Nissan - Service Center

My 22 year old daughter bought a 2005 Altima in July from a car dealership in Ontario. In about a week the check engine light came on. We decided to have a Nissan dealership look it over to give us the corr a car dealership in Ontario. In about a week the check engine light came on. We decided to have a Nissan dealership look it over to give us the correct diagnose before taking it back to the Ontario dealership where she bought it. We took it in to PUente Hills Nissan dealership. AT the end of the day, they called my daughter and told her that it needed a new transmission to start with and that would be a little over $3,000. My daughter, of course, was very upset. We took it back to the Ontario dealership very upset that they sold us a car that needed a new transmission. Their mechanic looked it over, checking the codes, etc. and told us to come back the next day. We went back the next day, the check engine light was off and he said it was fixed. He had put in a new coil. We were skeptical at first, but sure enough, its been 3 months and the check engine light has never come back and the engine is running absoltely fine. Why in the world did the mechanic at Puente Hills dealership tell us it needed a new transmission? Obviously it didnt. I'm not sure if he was an inexperienced mechanic that didn't know what he was talking about or if they were trying to scam us. My advice to you - unless your willing to possibly have work done on your car that it doesn't need, don't go to Puente Hills Nissan dealership. More

Everytime I have taken my car to be serviced at this dealer I cannot be happier. From the moment I call to make an appointment, to talking to the service department in person, to getting my car back, I dealer I cannot be happier. From the moment I call to make an appointment, to talking to the service department in person, to getting my car back, I am totally satisfied. Customer Service is their specialty and that is so refreshing. Dave Okamoto is the Service Manager and you could not wish for a more professional, knowledgeable and nicer person to deal with. He took care of my car and in my opinion, went the extra mile to have it repaired. He is also the Service Manager at Buena Park Nissan, so one has two locations to choose from to deal with Dave. He is the reason my car was repaired and taken care of. THANK YOU, DAVE!!! More

My personal experience was better than I expected. Today was my first day taking my car in for a tune up at Puente Hills Nissan, as I parked my car before I even walked out of my car there was someone assis was my first day taking my car in for a tune up at Puente Hills Nissan, as I parked my car before I even walked out of my car there was someone assisting me. I told them what I needed and why I was there, they told me exactly where to go and what to do. As I made my way over to the service department a young man named Jordan L. Tavella helped me right away. He knew what he was talking about, and he did not beat around the bush about anything. He told me exactly what I needed and what was going to be done with my car. Lets just say everything was done in less than an hour. During that time, I was in the lounge watching T.V and eating pop corn, and before I knew it my car was ready to go. Overall, my experience went perfect, smooth, and easy just the way it should be. Thank you Puente Hills Nissan! More

This place was awsome, i came in to get my vehicle serviced and was in and out in no time i was very pleased with the price and amazed at how helpful theyre service team was. im going to recommend thi serviced and was in and out in no time i was very pleased with the price and amazed at how helpful theyre service team was. im going to recommend this place to all my friends and family, Jesse Martinez was great. More

I took my vehicle in for service and I was very pleased with the overall experience. Everyone was very friendly and helpful. I recieved my vehicle back in a relatively short time and the workmanship was with the overall experience. Everyone was very friendly and helpful. I recieved my vehicle back in a relatively short time and the workmanship was terrific. I haven't had any issues with my car since. Keep up the good work. More

Had my Altima serviced here for the first time. Service department was clean and friendly. I will be coming back for future services and recommend this place to anyone. department was clean and friendly. I will be coming back for future services and recommend this place to anyone. More

I am a Nissan loyal customer and have driven nothing but Nissan cars. The guys mentioned above are great asset to your dealership, they have given me superb services evrytime I come in. Thank those guys ag Nissan cars. The guys mentioned above are great asset to your dealership, they have given me superb services evrytime I come in. Thank those guys again for me. Thanks More

My vehicle was in for a safety recall, all staff were polite, friendly and efficient. They gave my truck a 27 point check over and were not pushy to get further work. All in all it was a pleasant experie polite, friendly and efficient. They gave my truck a 27 point check over and were not pushy to get further work. All in all it was a pleasant experience that encourages me to go back there and I do like the Nissan product. More

As soon as I walked in I was greeted very quickly. The staff made me feel very comfortable and was ready to answer any questions that I had. My reason for coming in was to get my Frontier serviced. I was staff made me feel very comfortable and was ready to answer any questions that I had. My reason for coming in was to get my Frontier serviced. I was in and out in no time, and my overall experience was very pleasant. I would recommend this dealership to anyone for all services. Im confident that they will do a great job in the future and I will be going back again. More

All the employees I delt with were friendly and very helpful. Manager went out of his way to make sure I was happy with the service on my Murano. Will continue to get my car serviced at Puente Hills! P helpful. Manager went out of his way to make sure I was happy with the service on my Murano. Will continue to get my car serviced at Puente Hills! Prices were not expensive. More