Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pugmire Ford of Cartersville
Cartersville, GA
153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 153 reviews
May 16, 2017
BE AWARE...be very aware! First let me say that Mike Schaefer was a nice salesman but then he went on vacation during this ordeal. I am a retired teacher from Bartow County an First let me say that Mike Schaefer was a nice salesman but then he went on vacation during this ordeal. I am a retired teacher from Bartow County and have lived in Cartersville for over 25 years. The dealing started late Thursday evening and concluded on the following Friday. I was offered the "internet" price Thursday but when I got home I checked the internet price it was considerably lower. In fact the difference was over $3000 over the time of the loan. I called the next morning and Mike got them to redo the loan to the new price before I picked up the car. I appreciated his effort. This was a Friday, on Sunday I noticed the the front two tires were very worn and the back two were new. I called Monday at 10:54 to ask was this normal and what could they do to get me some new tires on the front. The sales manager Ron Sitza called me back at 12:50 and said he would get HIS cost of the tires and let me know. I didn't find out THEIR price until Tuesday at 2:25, only after me trying several times to get an answer. I was told THEIR price was $239 each. They should buy their tires from Walmart. $210.15 and Discount Tire $219 for the same tire. To add to injury, I noticed the windshield was cracked today Tuesday. I took it to Safelite. Know what Safelite asked me? Did you just buy this car? I said yes. He said it had already been patched and that car dealers do this all the time. They had put something on it to hide the crack for it wasn't visible and was in the middle of the wind shield! We has some sprinkles, so I guess that removed the cover. I CANNOT prove the two front tires were new when I first saw the car. They did make me sit for almost 2 hours that Friday morning while they did the paperwork. So, I recommend if you go to this dealership, play CLOSE attention to EVERY detail. More
by Dwain Morgan
Employees Worked With
Mike Schaefer and Ron Sitz
May 08, 2017
Had a Great Experience with Pugmire A great Dealership with some Awesome people. They give you good deal at a fair price and take good care of the customer after the sale too A great Dealership with some Awesome people. They give you good deal at a fair price and take good care of the customer after the sale too More
by RHC
Employees Worked With
Mike Schaefer
April 25, 2017
Great Sales man!! Easy deal with no pressure! Well this was the easiest experience I have ever had with buying a vehicle ! Great Sales Man and no pressure of haggling over price on either my trade Well this was the easiest experience I have ever had with buying a vehicle ! Great Sales Man and no pressure of haggling over price on either my trade or new vehicle ! More
by Molly
Employees Worked With
Michael Schaefer
April 25, 2017
Wonderful Dealership Experience! We were customers of City Motors for over 20 years and we kept coming to them for service. We trust Pam and have always received excellent service. We were customers of City Motors for over 20 years and we kept coming to them for service. We trust Pam and have always received excellent service. Pam and Lucy are both so friendly and courteous. We had been throwing around the idea of a new car and decided to test out this new dealership (new to Cartersville). We are so glad we did! Michael Shaefer was our salesman and he is one of the most pleasant salesman of any type I have ever dealt with. Richard in the finance department was also a pleasure to work with. More
by Teresa C
Employees Worked With
Michael Schaefer, Pam and Lucy, Richard
April 25, 2017
Michael Schaefer is Awesome I just want to say that Mr. Schaefer makes the whole process easier. He is pleasant and knowledgeable, but not at all pushy. He presented the info abo I just want to say that Mr. Schaefer makes the whole process easier. He is pleasant and knowledgeable, but not at all pushy. He presented the info about each car for me to consider and tried to get my payment where I needed it to be. I was pleased to buy from Pugmire Ford of Cartersville because of him and will definitely do so again. More
by Skyy Adams
Employees Worked With
Michael Schaefer
March 29, 2017
Excellent, friendly service! Pam and Lucy are terrific! I just needed regular service, in and out within 45 minutes. Always willing to give me a ride back to work...or pick me up Pam and Lucy are terrific! I just needed regular service, in and out within 45 minutes. Always willing to give me a ride back to work...or pick me up at my convenience! I appreciate the fine service. More
by Sharon Holliday
Employees Worked With
Pam and Lucy
March 26, 2017
Great Service as Always from Pam and Lucy in Service Have done business with these folks for years. Bought a car and a truck from City Motors a few years ago and have continued to have them serviced wit Have done business with these folks for years. Bought a car and a truck from City Motors a few years ago and have continued to have them serviced with the dealer. Was afraid once City Motors was sold to Pugmire things would be very different but glad we are still dealing with Pam and Lucy for our service needs. They do a great job. More
by Judy
Employees Worked With
Pam, Lucy, Jimmy
March 25, 2017
Great Service from Pam and Lucy in Service Thanks to Pam and Lucy for going above and beyond to help with the service needs for my Navigator. They investigated and found the items I needed cor Thanks to Pam and Lucy for going above and beyond to help with the service needs for my Navigator. They investigated and found the items I needed corrected were covered under warranty. More
by David
Employees Worked With
Pam and Lucy
March 23, 2017
Awesome customer service Took my F-150 in for service, Lucy Reagor was wonderful to work with. She kept me very informed and the work was done in a timely manner. I would hi Took my F-150 in for service, Lucy Reagor was wonderful to work with. She kept me very informed and the work was done in a timely manner. I would highly recommend Pugmire Ford. See Lucy, she will take care of you!!! More
by F150girl
Employees Worked With
Lucy Reagor
March 23, 2017
Excellent service Just had my vehicle serviced and I am always pleased with the service I receive from Pugmire Ford. They did a awesome job on my truck. I know that I c Just had my vehicle serviced and I am always pleased with the service I receive from Pugmire Ford. They did a awesome job on my truck. I know that I can always count on Pam Alverson to make sure my vehicle is taken care of. More
by Mary Mcclard
Employees Worked With
Pam Alverson
