Pugmire Ford of Cartersville

WB was very responsive and Scott was awesome. Always answered my call and any questions I had. They were very responsive and offered the best price on the vehicle in the Atlanta area. Everything was rea answered my call and any questions I had. They were very responsive and offered the best price on the vehicle in the Atlanta area. Everything was ready to go when we arrived to the dealership. In and out within an hour. We couldn’t be happier with the service we were given and the vehicle. More

Pam and the service techs did a great job of getting me in and out quickly. She kept me advised of the status of my Explorer. The service area was clean and my Explorer was returned to me in the condition in and out quickly. She kept me advised of the status of my Explorer. The service area was clean and my Explorer was returned to me in the condition that it came into the dealership service area, i.e., no paper mats left in the vehicle and the radio station and the seat position were not changed. More

Service Department worked to fix a problem I did have a problem with some work performed on my vehicle but Pugmire work all things out to my complete satisfaction. Thank you Pugmire. I did have a problem with some work performed on my vehicle but Pugmire work all things out to my complete satisfaction. Thank you Pugmire. More

Top Notch Service Pam in the Service Department was not only knowledgeable and helpful but super nice. We were in and out in less time than promised. Although, the wait Pam in the Service Department was not only knowledgeable and helpful but super nice. We were in and out in less time than promised. Although, the waiting area was so nice it was almost sad to leave. More

Exemplary service by Whitney and Team! After getting the runaround at the Sandy Springs Ford dealership this morning, and told my appointment only got me into the "queue", I called Whitney After getting the runaround at the Sandy Springs Ford dealership this morning, and told my appointment only got me into the "queue", I called Whitney Bennett at Pugmire, drove from Sandy Springs to Cartersville, had my daughter's car diagnosed and fixed within an hour, and back at my office in East Cobb by 11:00. While a bit inconvenient, the time saved compared to other dealer service centers around the perimeter, it will be worth the drive from this point forward. Call and ask for Whitney - she's the real deal! More

Service Department It was my first visit to this dealership. The staff members were friendly, polite and the service was good and timely. I will definitely be back! It was my first visit to this dealership. The staff members were friendly, polite and the service was good and timely. I will definitely be back! More

Easy experience from start to finish Mike was very knowledgeable explaining the different options with each model. Before leaving with my new Ecosport, Mike explained everything in the ca Mike was very knowledgeable explaining the different options with each model. Before leaving with my new Ecosport, Mike explained everything in the car and all controls. I have never had a salesman do this. Great experience More

Pugmire really took care of my children! My daughter and her husband needed a family car, one which could accommodate their current child plus the twins on the way. Having heard good things My daughter and her husband needed a family car, one which could accommodate their current child plus the twins on the way. Having heard good things about Pugmire Ford, I took them there as a starting point in helping them figure out what the right choices were for them. I did not expect for my children to purchase at that time, but Pugmire Ford did a great job of assessing and meeting their need. I am so thankful to both Brian Sheldon (sales) and Richard Copeland (finance) for working with my children to: help them comprehend their financial situation; understand what their current vehicle needs really were; find the perfect vehicle for them, and arrange appropriate financing. As a parent, my experience with this dealership left me feeling like someone had not only helped me keep my children and grandchildren safe on the road......but also helped me teach them important life skills through clear explanations of the car loan and financing process, what to look for in a vehicle, and how to best take care of that vehicle. Thanks! More

Work performed exactly as promised and in a timely manner After being told by two other dealers they would call me when parts were available more than a month ago and not having received a call yet I called P After being told by two other dealers they would call me when parts were available more than a month ago and not having received a call yet I called Pugmire Ford on a friends recommendation. They ordered the recall parts and told me parts should arrive in two weeks or less and they would call to set appointment for installation. This is exactly what they did. I am still waiting for a call from the dealerships in Kennesaw Georgia and Woodstock Georgia .Apparently safety recalls are less important to them. More