Pugmire Ford of Cartersville

1 Week Brake Job...Maybe Company van was taken to Pugmire for brakes. Its been a week now. I was told last Thursday it would be ready on Thursday. Today is Monday and latest Company van was taken to Pugmire for brakes. Its been a week now. I was told last Thursday it would be ready on Thursday. Today is Monday and latest update, which i have called for 3 times, it may or may not be ready today. They stated someone would call back at 3:00. Expected a lot less time and a lot better service. The only definite I have heard from Pugmire is "I don't know". Dealerships that value customers are proactive; they will call you and let you know whats going on if there is a delay. They also have someone to answer the phone. More

Could not get service dept to answer the phone After 4 phones calls being hung up on in an attempt to just trying to get an oil change for my new explorer i realized i was dealing with folks who ca After 4 phones calls being hung up on in an attempt to just trying to get an oil change for my new explorer i realized i was dealing with folks who can't or won't support the ford owner I Called back to vent and chose to go to sales who answered on first ring! I was offered the "I guess they're covered up" excuse but that fell flat with me You'll sell them but won't service them right? More

Horrible Customer Service All I wanted was an oil change at 9:15 and was told they close at 2 and had 5 in front of me and they couldn't do it today. I recently moved to the ar All I wanted was an oil change at 9:15 and was told they close at 2 and had 5 in front of me and they couldn't do it today. I recently moved to the area and only get my vehicle serviced at at dealership. I'll go somewhere else where they take care of their of their customers!! First time customer-Last time customer. More

Piece of Crap car I went to Pugmire in August of last year with my grandmother to get my first car. Since then it has been in the shop 7 times for the same problems ove I went to Pugmire in August of last year with my grandmother to get my first car. Since then it has been in the shop 7 times for the same problems over and over again. I am only 19 so I am unable to get a "rental" car from them so initially they were giving me a "loaner" car, now they say they have changed insurance and no longer can give me a car to drive while mine is being fixed. The car won't crank half the time, it shakes and shudders and nearly gets me killed every time I drive it. They do nothing to help you try and get the car fixed and always say they don't have control over service or there's nothing more they can do. They pretty much laugh at you every time you have to come back and try to get a car from them to drive. I would NEVER recommend this dealership to anyone. More

Disappointed Very disappointed in the customer service and they are ridiculously slow. Also I was told I wasn't allowed to pay until services were rendered. I will Very disappointed in the customer service and they are ridiculously slow. Also I was told I wasn't allowed to pay until services were rendered. I will NOT be coming back here. More

Only one thing missing! Everyone we talked with was very nice, friendly and helpful. Mike was informative about the options on our new car. The only reason I gave a 4 was th Everyone we talked with was very nice, friendly and helpful. Mike was informative about the options on our new car. The only reason I gave a 4 was that we were promised a full tank of gas. That didn't happen and we had to stop on our way home and purchase gas. I know this is small, but I expect people to keep their word. Had we not been told that they would give us a full tank of gas, we wouldn't have thought anything about it. We love our limited Explorer! More

Amazing People and Service Everything from start to finish was amazing at Pugmire Ford. The vehicle I wanted was at the Carrolton Store, and with in 10 minutes the sales people Everything from start to finish was amazing at Pugmire Ford. The vehicle I wanted was at the Carrolton Store, and with in 10 minutes the sales people had called me and set up a test drive, moved the car to a closer location. Everyone was so friendly and helpful. Hands down, the best car buying experience I have ever had. More

New car purchase Our experience was amazing. Everything went perfectly. Our Salesman made us feel very comfortable and went above and beyond to make sure that we wer Our experience was amazing. Everything went perfectly. Our Salesman made us feel very comfortable and went above and beyond to make sure that we were satisified and got the best deal and exactly what we wanted. The Finance department was amazing as well. He made the process so easy and we were in and out and he answered all questions that we had. This was the easiest car buying experience that we ever had. Beyond happy with my car and this dealership and for sure will reccomend this dealership to everyone. More

i hate buying a new vehicle I hate buying a new vehicle. I have to say pugmire ford in cartersville has given me a different outlook. I recently bought a used jeep wrangler from I hate buying a new vehicle. I have to say pugmire ford in cartersville has given me a different outlook. I recently bought a used jeep wrangler from them. It was nothing but a great experience. The first time i really got to drive it was about 2-3 days after purchase. Well i had some issues with 4wheel drive. Took jeep back to them expecting to get in a heated argument. They had the jeep looked at and it had 1400 worth of work that needed to be done. Without hesitation they had it fixed and picked up the bill. I will definitely be back. Thanks More

Our Sales Guy Mike McKenzie My wife and I exclusively purchase from Ford and have had the pleasure of purchasing 5 vehicles from Mike McKenzie and would would highly recommend th My wife and I exclusively purchase from Ford and have had the pleasure of purchasing 5 vehicles from Mike McKenzie and would would highly recommend this; knowledgeable, friendly, honest, sales associate to anyone looking for a new or used vehicle. He has never steered us wrong and the relationship that has been built through the years makes car purchases a BREEZE. Pugmire Ford is lucky to have him as part of the team! It should also be noted that for my first experience at Pugmire, the finance department representative is a great guy with personality and a sense of humor; 1st time ever "laughing" and having a good time in a finance office! Kudos to Pugmire for such a fantastic staff!!! More