Pugmire Ford of Cartersville

Stay Awake from This finance department Started out great. Thinking we were getting a great deal from a great company. The first issue came when our temporary tags expired. Turned out that t Started out great. Thinking we were getting a great deal from a great company. The first issue came when our temporary tags expired. Turned out that they had not even processed the title from when the 2010 Ford F-150 was traded in. Ended up not getting our permanent tag until almost a month after ours expired. Cost me a nice ticket. All they had to say is we will call and next day it. That happened for three days in a row. I have never dealt with a dealership that used so many excuses to cover their own failings. The second issue is an ongoing one to date. When I left the dealership I told them that I did not want any extra coverages. I always purchase the protection plans via USAA. When my spouse signed the contracts there was a $2,500.00 charge for an additional warranty which I finally discovered. So I contacted the company it was through and we sent them our cancellation notice. According to the dealership it can take 4-6 weeks to fully process the refund. According to the company itself the dealership has had the paperwork for weeks. Still to date no payment has been made against our loan. It does not take 2-3 weeks to cut a check and mail it to a bank that is a mile away. The employee we always dealt with for any issues like this was named Tyler. The only thing this dealership has going for it is our sales representative. Richard was very pleasant to work with and provided comfort for the dealer's mistakes. I do not recommend this dealership to anyone for any reason. You can go to Courtesy Ford in Rome and receive far superior customer service and support. They saved me over $100.00 on my 60,000 mile scheduled maintenance. More

New Truck Purchase I was in the market for my 5th F150 and had done business with Mike in the past. I visited many dealerships looking for a particular truck/option pkg. I was in the market for my 5th F150 and had done business with Mike in the past. I visited many dealerships looking for a particular truck/option pkg.I called Mike, he had the truck and I purchased that same day. Great buying experience! More

Easy & Honest Mike McKenzie was awesome to work with! Very up front and honest without being pushy. I will definitely go to him in the future and highly recommend Mike McKenzie was awesome to work with! Very up front and honest without being pushy. I will definitely go to him in the future and highly recommend him!!! I drove over 3 hours each way and wouldn't hesitate to do it again. Can't thank you enough Mike! More

Pugmire Ford is a great place! My husband and I went in to check out the 2014 Escape. We were comparison shopping. Mike McKenzie greeted us. He listened to our wish list, and the My husband and I went in to check out the 2014 Escape. We were comparison shopping. Mike McKenzie greeted us. He listened to our wish list, and then offered to take us out for a test drive. He answered all our questions, took his time with us, and truly listened to us. We were not ready to buy on the spot. But, we were back within the week! Mike again listened and found the car we were looking for. He picked up the next working day, and we now have a beautiful 2014 Escape. It is a great car - I love it! Mike and Pugmire Ford are a winning combination. We also had the opportunity to meet Austin Pugmire. He is a very personable man. He and his father are committed to ensuring that customers will find quality service at Pugmire Ford. More

Great Experience My experience with Pugmire Ford in Cartersville, GA was incredible. Instead of just trying to sell me something off of their lot, which is what most c My experience with Pugmire Ford in Cartersville, GA was incredible. Instead of just trying to sell me something off of their lot, which is what most car salesman do, they went the extra mile to find me exactly what I wanted. The staff was incredibly knowledgable and so helpful. They made my family and I feel right at home. They were so thorough, not only explaining, but showing, all the features of my new truck. The guys there are are so friendly and just want to make sure you have the best experience possible. Austin Pugmire, the owner of the dealership, even made sure to come by, shake my hand and make sure I was getting everything I needed and was happy with my purchase. You feel like you're buying a vehicle from a buddy instead of a dealership. I would recommend Pugmire Ford to anyone looking for a new or used vehicle. You definitely won't find better service anywhere else. More

Ford F-150 We didn't just buy one vehicle, but we purchased two new Ford F-150's. I am so glad to see Pugmire come to Cartersville, GA. The staff here are very We didn't just buy one vehicle, but we purchased two new Ford F-150's. I am so glad to see Pugmire come to Cartersville, GA. The staff here are very professional and attentive. They go out of their way to satisfy you as a customer. They even found the vehicle that we were wanting and brought it to the dealership. I would highly recommend visiting the Pugmire Ford dealership if you are considering purchasing a new (or used) vehicle. More