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Purvis Ford Lincoln, Inc. - Service Center

Fredericksburg, VA

4.0
337 Reviews

337 Reviews of Purvis Ford Lincoln, Inc. - Service Center

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March 15, 2018

RIP OFF DEALERSHIP Took my van in for a repair and it took a week for them to diagnose the issue to the extent that they charged me double diagnostic fee and the repair More

by Emmanuel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Simms
October 21, 2017

Service Performance at Purvis Ford I can't say enough praise for management, Brittanie, Frank, and all other employees I came in contact with. They could not have been more helpful or c More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittanie Rasmussen, Frank Stewart
August 28, 2017

Worst experience ever had at any place I have been at Brought car in for repair. Was told it would cost $3500.00 no thanks. Went to local shop, fixed for 175.00. Ripoff. Watch out. More

by Bill Micheals
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank Stewart
Sep 05, 2017 -

Purvis Ford Lincoln, Inc. responded

Bill, we are sorry to hear about the experience that you had at our dealership.  We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened.  Please contact me at your earliest convenience so we can resolve your concerns. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com

August 07, 2017

Frank Stewart helped me get service done quickly I needed an inspection done and Frank got me in quickly to get it done. Frank is a nice person to deal with and always takes care of the customer. W More

by Ford Pickup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tess, Mary, and Tom in service are always friendly and helpful too., Frank Stewart
Aug 09, 2017 -

Purvis Ford Lincoln, Inc. responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with Frank at our service department! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com

July 29, 2017

Lifesavers My husband and I were on our way to myrtle Beach when our truck overheated only had it a week we were towed to Purvis that evening on a Friday, we got More

by Debra Cotter
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy, Tom Linnehan
Aug 09, 2017 -

Purvis Ford Lincoln, Inc. responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Dave Eadie- General Manager- deadie@purvisford.com

July 13, 2017

Total Lost of Confidence in Purvis Ford Service Department I had scheduled an appointment for my daughters 2006 Lincoln Zephyr for July 3rd, 2017, the AC unit was not engaging. The appointment was originally More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony
Jul 27, 2017 -

Purvis Ford Lincoln, Inc. responded

I am sorry to hear about your negative service experience with Purvis Ford. I am concerned by your review and would like the opportunity to address it for you. Please contact me at your earliest convenience to discuss this issue and work towards a resolution. Your satisfaction is of utmost importance. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com

May 22, 2017

Dealership = Stealership I live near this dealer. Went in about 18 months ago looking for a year or so old F150. Found almost the exact truck i wanted and then was "berated" More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony?
Aug 09, 2017 -

Purvis Ford Lincoln, Inc. responded

Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apologies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Dave Eadie- General Manager- deadie@purvisford.com

May 15, 2017

Noice in wheel Came in to dealer without appt ,mr Frank steward service , came out listen to my problem an then he asked me to drive truck up an said stop . He calle More

by Marty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Stewart
May 25, 2017 -

Purvis Ford Lincoln, Inc. responded

Thank you for leaving us this review, Marty. I am happy to hear everything went well for you during your recent service experience. If you need anything else please don't hesitate to contact us. Best Regards, Dave Eadie- General Manager- deadie@purvisford.com

April 17, 2017

Great assistance. I've visited Purvis Ford numerous times since recently purchasing a Lincoln. Whenever I'm there I prefer only to deal with Stacey Jones. Every questio More

by Jcole9012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacey Jones
Apr 28, 2017 -

Purvis Ford Lincoln, Inc. responded

Thank you for the wonderful review and for your continued loyalty! We are thrilled to hear Stacey could provide you with a positive experience. Don't hesitate to contact us for assistance with any future auto needs. Best, Dave Eadie- General Manager- deadie@purvisford.com

April 09, 2017

Great Service My husband and I have both had our vehicles serviced in the last couple of weeks. The service department is great. They are usually very busy but at t More

by Driver@1972
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Simms
Apr 28, 2017 -

Purvis Ford Lincoln, Inc. responded

We appreciate your marvelous feedback. It is our commitment to ensure quality customer care by providing a professional service to our guests. Please come see us for any future needs! Thanks again. Best Regards, Dave Eadie- General Manager- deadie@purvisford.com

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