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Purvis Ford Lincoln, Inc. - Service Center

Fredericksburg, VA

4.0
337 Reviews

337 Reviews of Purvis Ford Lincoln, Inc. - Service Center

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November 14, 2012

Used night drop for service on my vehicle and they contacted first thing Monday morning. Very polite and understanding of my schedule to theirs. New to the area, but based on experience will use them More

by wrvolpp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam / Scott Service
Nov 15, 2012 -

Purvis Ford Lincoln, Inc. responded

Thank you for taking the time to write this positive review. We are glad you found our service process to be hassle free and efficient. If you have any further needs for assistance please feel free to reach out. Sincerely, Emily J. Patrick, Vice President, emily.patrick@purvisflm.com

November 13, 2012

I was experiencing difficulties with my vehicle starting. It would run great for a few days and the battery would die. I have a daily commute of 35 miles and need a dependable vehicle. I went to Purvis, N More

by SylviaFletcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Wuethrich
Nov 13, 2012 -

Purvis Ford Lincoln, Inc. responded

Thank you for taking the time to write this positive review. Russell is a valuable member of our team and we are so glad you found him to be helpful. If you have any further needs or questions please don't hesitate to get in touch with us. Sincerely, Emily Patrick, Vice President, emily.patrick@purvisflm.com

October 04, 2012

I have given the rating I wrote because I have always dealt with the same service advisor (Russ Weithrich) and he has always treated me fairly and with the highest degree of professionalism anybody could More

by MichaelTimm1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Weithrich
Oct 04, 2012 -

Purvis Ford Lincoln, Inc. responded

Michael, Thanks for taking the time to share your story. We are glad you have built up such a great rapport with Russ as he is a valuable member of our team. If you have any further need for assistance please feel free to reach out to us. Sincerely, Emily Patrick | Vice President | emily.patrick@purvisflm.com

August 15, 2012

I had a problem with my 2010 Mustang GT, It turned out to be the alternator. This is my first visit to Purvis. Tony Simms took care of all my questions and needs. Mr. Simms was very friendly and helpful. My More

by Bob Chioffi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Simms
Aug 20, 2012 -

Purvis Ford Lincoln, Inc. responded

Thank you for taking the time to discuss your experience with our dealership. Our service department prides itself on delivering prompt and reliable service to all of our customers. If you have any need for further assistance please feel free to get in touch with me. Sincerely, Emily Patrick| emily.patrick@purvisflm.com |

July 25, 2012

I can't speak for Sales, but I have had nothing but bad experiences with the service department with this dealership. It all started back in 2005 when I bought a brand-new F-150 Super Crew. Two weeks aft More

by mheath96
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
July 14, 2012

Although this is my first time rating them on-line, I have worked with Purvis Ford for many years. Out of all of my visits, I cannot remember a time that I was dissatisfied with their work or pricing. More

by VAfromMN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ Weurthrich
Aug 20, 2012 -

Purvis Ford Lincoln, Inc. responded

Thanks for the kind words! We here at Purvis Ford ensure that all of our customers are given the best possible service and we're glad we have built up such a great rapport with you. If you have any additional needs please don't hesitate to get in touch. Kindly, Emily Patrick | emily.patrick@purvisflm.com

July 13, 2012

Last year we bought 3 new cars from Purvis Ford. One month after purchasing my Focus, I was rearended. Purvis fixed my car and made it almost as good as new (it will never be as good as new). Since th More

by tracyk8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russ in service
Aug 20, 2012 -

Purvis Ford Lincoln, Inc. responded

Thank you for sharing your story. Everyone here at Purvis Ford loves to hear from a satisfied customer! We hope to build relationships with our customers that extend throughout the entire car owning process and we are glad we have been able to accomplish that with you. Please feel free to contact me with any additional needs you may have. Sincerely, Emily Patrick | emily.patrick@purvisflm.com

June 18, 2012

We have had two cars repaired in the body shop his year. Robin kept us informed of everything with Each car and handled all of the claims for us. Both cars came back looking great! More

by Busdriver179
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin
June 07, 2012

I have bought 2 vehicles from this dealership. I've never had a problem with sales or service. All of my service has been done with the service department. I always recommend the dealership to everyone More

by Jbouren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam
May 04, 2012

I took my Ford Ranger in for service at this dealership. I took my Ford Ranger in for service at this dealership. I had an extended warranty that I bought from Ford that I thought would cover the repairs. More

by mglunt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept
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