Naming it Lip Service Department, not service department would be far more appropriate! 1.6 review rating is being much to generous. Scheduled an appointment regarding a safety recall issue. Brought vehicle in at appointed time and after being informally registered in twice by different persons at different times was left waiting for a service manager to make it all official. This took well over half an hour, and at that time no one else was waiting. I was told it would be completed later in the day by no later than 5:30. I had not heard anything by 5:00 so I called to see things were going and was told the service manager was not available however the person who answered the call said he would check on my vehicle. After a short time he came back and told me they are still working on it and it would not be ready until tomorrow. As you can imagine, this did not go over very well with me, and so I directed him to stop doing any work on the vehicle if in reality no actual work had begun. His reply was, all I can do is give you the voicemail of the person who originally helped you. I did leave a message stating the same instructions and to please call me back because I needed my vehicle back tonight. Waiting until 5:30, knowing the service department closes at 6:00, I used a different phone to call back and this time got the party I was trying to reach in the first place. Now the lip service began about how busy they were and that they haven't had time to even start on my vehicle even though the prior person had lied and said they were still working on it. Mind you now, this is a potentially hazardous safety recall issue. I do understand situations arise however the fact I never received a call back or text alerting me to this situation plus the fact that two of the service people were less than truthful is totally unacceptable and unprofessional. I originally purchased this vehicle from Putnam, plus another vehicle years before from Putnam however, because of how pathetic this service department is run, never again. I intentionally left off the names of the agents, and you can save your I'm sorry or let us make it up to you lip service for someone else! NEVER AGAIN PUTNAM!