Putnam Chevrolet Cadillac

We learned soon after buying our Chevrolet Volt never to go to the Putnam dealer in Burlingame California. But we had no choice when the charger port stopped communicating with the car and we couldn't charg go to the Putnam dealer in Burlingame California. But we had no choice when the charger port stopped communicating with the car and we couldn't charge the battery except by driving on gas in mountain mode. No non Chevrolet auto shops can deal with the Volt software. Dropped off the car Monday 715am by appointment paid for a $450 diagnostic and heard nothing back all day. Repeated calls to them are answered by a live person but immediately routed to a full voicemail. After frustrations finally convinced the guy answering to let me talk to someone who then said we needed a $500 software update.Of course they did not start any work saying they needed our approval which they did not try to contact us to get and now it was too late in the day. Next day again heard nothing and same run around with the phone. I can hear groups of people laughing in the background before they switch me to the dreaded full voicemail box again. Two days without a car, no courtesy cars available which isn't surprising at a place with no courtesy. Basically I can't take it anymore- I'm abandoning the car and riding my bike and train to work. Hate them will never buy a car sold by Chevrolet dealership again!!! By the way I also had a failed appointment first at the dealer in Redwood City, I arrived and they said they can't do the software work (that I booked) after all on a Friday as the head office support isn't reliable on Fridays. That dealer is in the middle of nowhere and also with no courtesy cars, shuttles or transit near. User's recommendation: Avoid buying a car from Chevrolet in the California Bay Area Peninsula. More

Naming it Lip Service Department, not service department would be far more appropriate! 1.6 review rating is being much to generous. Scheduled an appointment regarding a safety recall issue. Brought vehicle would be far more appropriate! 1.6 review rating is being much to generous. Scheduled an appointment regarding a safety recall issue. Brought vehicle in at appointed time and after being informally registered in twice by different persons at different times was left waiting for a service manager to make it all official. This took well over half an hour, and at that time no one else was waiting. I was told it would be completed later in the day by no later than 5:30. I had not heard anything by 5:00 so I called to see things were going and was told the service manager was not available however the person who answered the call said he would check on my vehicle. After a short time he came back and told me they are still working on it and it would not be ready until tomorrow. As you can imagine, this did not go over very well with me, and so I directed him to stop doing any work on the vehicle if in reality no actual work had begun. His reply was, all I can do is give you the voicemail of the person who originally helped you. I did leave a message stating the same instructions and to please call me back because I needed my vehicle back tonight. Waiting until 5:30, knowing the service department closes at 6:00, I used a different phone to call back and this time got the party I was trying to reach in the first place. Now the lip service began about how busy they were and that they haven't had time to even start on my vehicle even though the prior person had lied and said they were still working on it. Mind you now, this is a potentially hazardous safety recall issue. I do understand situations arise however the fact I never received a call back or text alerting me to this situation plus the fact that two of the service people were less than truthful is totally unacceptable and unprofessional. I originally purchased this vehicle from Putnam, plus another vehicle years before from Putnam however, because of how pathetic this service department is run, never again. I intentionally left off the names of the agents, and you can save your I'm sorry or let us make it up to you lip service for someone else! NEVER AGAIN PUTNAM! More

Walked out of there with a smile :) I thought I would never take the time to write a review but my experience buying a car here was amazing. Please ask for Jonathan Garcia if you are pla I thought I would never take the time to write a review but my experience buying a car here was amazing. Please ask for Jonathan Garcia if you are planning to buy a car. I am super picky and I shopped around everywhere to find the best deal. Prior to speaking to Jonathan we were going to buy a car that evening at a different dealership but the problem was it was not the color my husband wanted. It had everything we wanted and we thought the price was good. Four different Chevrolet dealer sales men told me that the color we were looking for was no where to be found. I went online and inquired this particular dealership (Putnam Chevrolet )to give it one last try to see if they could help me locate the color we were looking for. Within three minutes I got a call from Jonathan and I explained our situation to him and he said he would call me back. Within 5 minutes he called me and I was expecting for him to tell me that he couldn't find the color. To my surprise he said he found it. He said it was a ways away but he promised he could have it delivered. Not only did he beat the other dealerships prices he also found the same exact car with all the features we wanted and my husband got his dream color. I just have to say that I was giving up thinking that all sales men were dishonest because I have to say omg! some of the salesmen I encountered tried to pull fast ones on us. Jonathan drove over an hour to deliver our car with a full tank of gas. He made sure to explain every single detail of the car very patiently right out side our home. He is not just professional but honest. I would like to add everyone there was nice and friendly. It was worth the 1 1/2 hour drive to the dealership. Thank you so much for the great experience and we will be referring friends and family. More

When I called to inquire about the Cadillac I was searching for, and having a HARD time finding, I was lucky enough to get Ron on the call. He helped me find the vehicle I wanted, expedited the sale, searching for, and having a HARD time finding, I was lucky enough to get Ron on the call. He helped me find the vehicle I wanted, expedited the sale, and was very considerate with the pricing. Wow! I highly recommend you work with Ron!! More

I bought my 2011 Terrain from Putnam. Jonathan Garcia worked with me. I was very pleased. Since then I have had all scheduled service and maintenance, working with Mark Gebhart. He knows me and works wit worked with me. I was very pleased. Since then I have had all scheduled service and maintenance, working with Mark Gebhart. He knows me and works with me to get exactly what I need. I have also worked with George in the body shop for some minor repairs I incurred when I was a little less than attentive to a fire hydrant while parking. That went smooth as glass. All in all I would highly recommend Putnam for all your vehicle needs. More

I wasnt to imporessed with the used car guy I was dealing with but once the the deal was made I had the best experiance that there could be!!! My next car or truck will come from this dealership with but once the the deal was made I had the best experiance that there could be!!! My next car or truck will come from this dealership More

Excellent people,excellent job! Brought my truck in on a Saturday,the guy interrupted his lunch so I could get my truck checked in faster Saturday,the guy interrupted his lunch so I could get my truck checked in faster More