My Mazda RX8 (2005 64K miles) was having typical problems for a rotary engine and would probably need a replacement engine..
Several dealers and mechanic's said they had too much work to be interested! or they felt they could not do the job justice.
A rotary specialist (Beckstram Engineering, San Rafael) advised me to contact Putnam based on their reputation and as a dealer they would be able sort out any warrant issues.
I'm glad I took his advice. I had the RX8 towed to Putnam where the performed a thorough diagnostic and sadly advised me that it did indeed need a new engine. Putnam told me the visible, invisible, and advisable work needed at this cars age. They promised to work with Mazda with regard to warranty issues. I told them to proceed but to let me know of unseen issues as they appeared.
We worked together to set a timeline and Putnam was very accommodating.
A week later the Service Advisor Mark D. (excellent follow-up and communication) called me to say the parts had arrived and the engine was out of the car. Mark advised me of what needed replacing and that as the engine was out it would be much less expensive to do them now as a single job than to do them individually.
Meanwhile Michael A. the Service Manager was working as a customer advocate with Mazda who due to Michael's efforts were very accommodating.
The RX8 was ready as promised, washed, new dent free, and looking great.
On the drive to the North Bay, the RX8 felt like a new car, rattle free, no warning lights, and practically silent engine noise, After a careful 1,000 miles of gentle running in I'll see how it performs (Vroom, Vroom).
As no review is perfect. The only problem I have is the headlining on the drivers side got a bit oily presumably with the mechanic starting stopping and revving the engine. Considering the size of the job this is understandable.
So, Thanks very much Putnam Mazda, your work was Professional, Customer Centric, Mechanically Focused, and Reasonably Priced.
I will definitely return for service and maintenance.