Putnam Subaru

30,000 service Very satisfy with the advisor I got this time, Mr. Mark De Mesa. I explained to him about a problem I had on my last visit and he was able to resolve Very satisfy with the advisor I got this time, Mr. Mark De Mesa. I explained to him about a problem I had on my last visit and he was able to resolve the problem. Big difference from previous advisor, that he told me that he was going to call me back and he never did. I just hope from now on I will have Mark as my advisor every time I have to bring my car to service. Congratulations Mark De Mesa, great job. More

Seamless Brought my '16 cx5 in for 22500 mile service. Communication was excellent and cost was clearly stated. Other dealerships should strive for this level Brought my '16 cx5 in for 22500 mile service. Communication was excellent and cost was clearly stated. Other dealerships should strive for this level of service. More

The Best Experience My new Crosstrek is my fourth new car and this was the best experience of all. From the moment Avery welcomed me in the showroom, I just knew he was s My new Crosstrek is my fourth new car and this was the best experience of all. From the moment Avery welcomed me in the showroom, I just knew he was someone I could trust. In addition to being knowledgeable and patient, he was genuinely warm and engaging. He took the time to to understand my driving needs and patterns. He listened carefully and answered all my questions clearly and patiently. I never felt pressured or rushed. The car sold itself ... Avery was the icing on the cake. He made the the whole experience easy, positive and memorable. More

putnam nissan you replaced the defective takata airbags in my 2010 nissan versa hatchback for free as promised in recall notice in 3 hrs. good job so far. very nice you replaced the defective takata airbags in my 2010 nissan versa hatchback for free as promised in recall notice in 3 hrs. good job so far. very nice sevrice staff too. More

"Great, Friendly Service" Always very friendly and attentive when I have my Subaru serviced. Never an extremely long wait at all. They will inform you if anything extra comes Always very friendly and attentive when I have my Subaru serviced. Never an extremely long wait at all. They will inform you if anything extra comes up. I appreciate their services... More

Maintenance for lube, oil, filter, tires Isaac and Achilles were very helpful at getting my car serviced. They told me it would take about 2 hours and it did! Brought to my attention that my Isaac and Achilles were very helpful at getting my car serviced. They told me it would take about 2 hours and it did! Brought to my attention that my brakes by the next service time should be replaced but we’re good until then. Having that forewarning is helpful to budget! They also washed my car as part of the service! More

Fantastic Service I had two scheduled appointments back to back with no room for error between getting my car serviced and me being expected somewhere else. I explaine I had two scheduled appointments back to back with no room for error between getting my car serviced and me being expected somewhere else. I explained this and they expedited service of my car by engaging multiple people to work on my car simultaneously. They got me out the door right on time. I really appreciated it. More

Great service experience! My service visit was very easy to schedule and convenient for me. The staff was highly professional and the appointment took less time than I expected My service visit was very easy to schedule and convenient for me. The staff was highly professional and the appointment took less time than I expected. More

Problematic Battery Requiring Multiple Jump Starts. My car had required to be jump start multiple times after 16 months, especially after sitting 5 days not driven. It was brought into Putnam for servic My car had required to be jump start multiple times after 16 months, especially after sitting 5 days not driven. It was brought into Putnam for service and battery issue on 8/31/16. Per technicians, the trunk lights have been known to drain battery when in auto mode. So, I placed all interior lights in the off position. I was scared/nervous to approach my car in the middle of the night because all the interior lights are off. I went with a new car to avoid the stress factors of owning a used car. Subaru America was contacted regarding dead battery issue, was given a voucher for a free battery. But, I didn't use the voucher, because I trusted/believed in Putman service dept. Again, dead battery issue was brought to the attention of service dept. on 3/2/17, then 1/24/18. Each time the battery passed the test and had more power than the norm, according to the technicians. If this is the case, why then does the battery frequently is dead??? On 3/22/18 the car was dead after sitting 3-5 days at Sunny Auto Shop for body work. Manager there was shocked, couldn't believe that this car is completely dead!!! On May 9, 2018 it failed the test. The service manager refused to change the battery at no cost to me because now the warranty has expired, and it's only 2 weeks past expiration!!!! THIS BATTERY SHOULD OF BEEN CHANGED on 3/2/17, if not then, it should of been done on 1/24/18!!! I had to contact Subaru America (once again) to cover the cost for new battery. IT IS LOUSY OF PUTNAM service depart. to not cover this battery since it had been problematic when car was less than 2 years old. This is a poor and inconsiderate judgement call in customer servicing!!! Service dept. manager would benefit from recognizing that covering the cost of a battery is insignificant to Putman customer service as a whole. I had had high regards and had recommended Putman in Burlingame to multiple colleagues because of my past positive experiences from sales to service dept. One of the colleagues bought her Forester from Putnam in Burlingame. But, after May 9, 2018 experience, I'm doubtful to recommend and/or return to Putnam Subaru. Thank you for your time. More

A Very Pleasant Purchase Experience Salesman Dominic Chang was very courteous, knowledgeable, and patient in answering my questions and understanding my needs. With the help of Dominic Salesman Dominic Chang was very courteous, knowledgeable, and patient in answering my questions and understanding my needs. With the help of Dominic Chang, my son (few years ago) and his wife (last year) each bought a Mazda! Finance Manager - Jesse J-Brenner-Wiehe was very helpful and patient in explaining the terms to me. More