Putnam Subaru

Speedy, friendly, thorough! My routine car tune-up went so smoothly, and the guys fit the work into my crazy schedule, finishing 30 minutes earlier than anticipated. Sidino was e My routine car tune-up went so smoothly, and the guys fit the work into my crazy schedule, finishing 30 minutes earlier than anticipated. Sidino was especially professional and friendly, and he answered all my questions thoroughly. Highly recommended! More

Routine Check-up The service crew, as always, is awesome and takes great care of both my car and me! Thank you so much for the flexibility around scheduling and prompt The service crew, as always, is awesome and takes great care of both my car and me! Thank you so much for the flexibility around scheduling and prompt service! More

A Very Pleasant Purchase Experience Salesman Dominic Chang was very courteous, knowledgeable, and patient in answering my questions and understanding my needs. With the help of Dominic Salesman Dominic Chang was very courteous, knowledgeable, and patient in answering my questions and understanding my needs. With the help of Dominic Chang, my son (few years ago) and his wife (last year) each bought a Mazda! Finance Manager - Jesse J-Brenner-Wiehe was very helpful and patient in explaining the terms to me. More

Problematic Battery Requiring Multiple Jump Starts. My car had required to be jump start multiple times after 16 months, especially after sitting 5 days not driven. It was brought into Putnam for servic My car had required to be jump start multiple times after 16 months, especially after sitting 5 days not driven. It was brought into Putnam for service and battery issue on 8/31/16. Per technicians, the trunk lights have been known to drain battery when in auto mode. So, I placed all interior lights in the off position. I was scared/nervous to approach my car in the middle of the night because all the interior lights are off. I went with a new car to avoid the stress factors of owning a used car. Subaru America was contacted regarding dead battery issue, was given a voucher for a free battery. But, I didn't use the voucher, because I trusted/believed in Putman service dept. Again, dead battery issue was brought to the attention of service dept. on 3/2/17, then 1/24/18. Each time the battery passed the test and had more power than the norm, according to the technicians. If this is the case, why then does the battery frequently is dead??? On 3/22/18 the car was dead after sitting 3-5 days at Sunny Auto Shop for body work. Manager there was shocked, couldn't believe that this car is completely dead!!! On May 9, 2018 it failed the test. The service manager refused to change the battery at no cost to me because now the warranty has expired, and it's only 2 weeks past expiration!!!! THIS BATTERY SHOULD OF BEEN CHANGED on 3/2/17, if not then, it should of been done on 1/24/18!!! I had to contact Subaru America (once again) to cover the cost for new battery. IT IS LOUSY OF PUTNAM service depart. to not cover this battery since it had been problematic when car was less than 2 years old. This is a poor and inconsiderate judgement call in customer servicing!!! Service dept. manager would benefit from recognizing that covering the cost of a battery is insignificant to Putman customer service as a whole. I had had high regards and had recommended Putman in Burlingame to multiple colleagues because of my past positive experiences from sales to service dept. One of the colleagues bought her Forester from Putnam in Burlingame. But, after May 9, 2018 experience, I'm doubtful to recommend and/or return to Putnam Subaru. Thank you for your time. More

Need to be more direct of how much it will cost I would like to know what would be covered and what would not be covered. The more you tell servicer the issues, the more they charge you. One point o I would like to know what would be covered and what would not be covered. The more you tell servicer the issues, the more they charge you. One point of advice is, tell as little of possible and you have to know what is the issue with your car. Say as little as possible and let them find out what the issues are. They will charge you if you say one word more and the mechanic does not find the same issue, they WILL charge you. More

Great working with service writer, Peter Had some trouble with my harmonic balancer. Peter was an ace at getting the car in and written up, working with my warranty, and getting me a rental c Had some trouble with my harmonic balancer. Peter was an ace at getting the car in and written up, working with my warranty, and getting me a rental car. Thanks so much! More

Car Service A good description of what I experienced was good Service Professionalism. I felt valued when I went to get my car serviced. Arian was friendly, profe A good description of what I experienced was good Service Professionalism. I felt valued when I went to get my car serviced. Arian was friendly, professional and even turned on the AC so my car was cool when I drove away. More

Review Great Team, shout out my service team for always getting the job done! The person I worked with was great and the whole team was great, I always b Great Team, shout out my service team for always getting the job done! The person I worked with was great and the whole team was great, I always bring my car here instead of the redwood city dealer because they are a lot nicer More

Service Professionalism The person who took care of me was Arian. He was very professional and I even told him that he should be in sales. The breakfast nook was well stoc The person who took care of me was Arian. He was very professional and I even told him that he should be in sales. The breakfast nook was well stocked. The waiting area was very cozy. More

Clean, easy, and hassle free! Nestor made my car buying experince a delight. He was able to cut through the bs and work out a deal that was good for both of us. Highly appreciated Nestor made my car buying experince a delight. He was able to cut through the bs and work out a deal that was good for both of us. Highly appreciated having him as a salesman. More