Quality Auto Center of Springfield

I would discourage anyone from going to this dealer unless you have money to burn, like having unknowledgeable salesmen, and subpar customer service. I went in there after setting up a test drive. They unless you have money to burn, like having unknowledgeable salesmen, and subpar customer service. I went in there after setting up a test drive. They would not allow a test drive without first filling out an auto loan application, nor did they allow for an independent inspection by a mechanic at all. The salesman (Peter) repeatedly ignored when I said I needed to leave to get back to work, and used unprofessional tactics to keep me there like "Just 15 more minutes" or "Can I see the card you would want to use for the down payment?" and then hold it in his hand while he asked me other questions. I was asked to stay almost three hours after I needed to leave when he assured me it would only take another 15 minutes here and 20 there. He couldn't answer basic questions about the vehicle I was interested in and then proceeded to no only misplace the key but briefly blamed me for losing it. Every step of the way there were road blocks. I definitely felt taken advantage of buying the vehicle and every time I have returned (to pick it up or to call to check on the status of my license pate) I have been condescended to or blown off by other staff. The only reason I would give them a star at all and not zero stars is because I am happy with the vehicle. But I will not be returning. I will encourage others to go elsewhere. And if I were to resell this car, I will go out of my way to go to a different dealership. More

Completely stress free experience. Dealt with Peter, he did not try to add useless fees and was extremely polite and professional resulting in me finishing up the deal in less than an hour. Would certainl did not try to add useless fees and was extremely polite and professional resulting in me finishing up the deal in less than an hour. Would certainly recommend these guys over any dealership in town. Super satisfied! More

Worked with Victor, who was incredibly helpful and sweet. As well as his manager Justice. Bought a beautiful fire engine red Rogue and I can't be happier. Will definitely return if I decide to upgrade. As well as his manager Justice. Bought a beautiful fire engine red Rogue and I can't be happier. Will definitely return if I decide to upgrade. More

I had amazing service from Omar. If you're in the market for a used vehicle I highly recommend coming here. I can't stress enough the great service I got from Omar! I'm a difficult customer but Omar went ab for a used vehicle I highly recommend coming here. I can't stress enough the great service I got from Omar! I'm a difficult customer but Omar went above and beyond for me More

I needed a car of a good quality, and I found one here! Eric was so friendly and professional! He told me all about cars I liked, and helped me find the best for me Eric was so friendly and professional! He told me all about cars I liked, and helped me find the best for me More

Great service,and staff. I came here on a whim after a lot of other dealerships wouldn’t even work with me. These guys made sure I got a car, and gave me a great care. lot of other dealerships wouldn’t even work with me. These guys made sure I got a car, and gave me a great care. More

I've bought 2 cars with them and the experience was great both times. Thank you so much to the staff for being so helpful throughout both of my visits, this is my favourite dealership! Highly recommend them both times. Thank you so much to the staff for being so helpful throughout both of my visits, this is my favourite dealership! Highly recommend them More

After searching for vehicles for months, I found a 2015 Jeep Grand Cherokee that I fell in love with. Communication was amazing from the first day on. They answered all of my questions promptly and weren’t Jeep Grand Cherokee that I fell in love with. Communication was amazing from the first day on. They answered all of my questions promptly and weren’t just all about getting me to the dealership to make the sale like a lot of the other people I was dealing with. Not pushy whatsoever, but always available. I felt better buying this car, than any other car i've ever bought (new or used) it was the first time I left a dealership feeling great. I will absolutely go here the next time I buy a car. Thank you so much! More

I came here on a whim after a lot of other dealerships wouldn’t even work with me. These guys made sure I got a car, and gave me a great deal too! wouldn’t even work with me. These guys made sure I got a car, and gave me a great deal too! More

I have been looking for a car for a couple of months and I found a 2017 Acura TLX here! From the beginning to the end it was smooth and seamless. The service and interaction was fantastic and friendly. Team I found a 2017 Acura TLX here! From the beginning to the end it was smooth and seamless. The service and interaction was fantastic and friendly. Team is very professional, answered all my questions, answered my calls and emails quickly, I will buy here again More