Quality Auto Mall

I purchased my 2012 Ford Focus at this dealership. My first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department first Ford product. Have owned 5 other brand cars. I have never received the quality of service from any other dealership. The service department is truly, in my opinion, unique. They are always professional, knowledgeable, and most of all courteous, no matter how small the request or question. They make me feel that I am the only customer. I must especially commend Mr. Thomas Dickman and the way I see that he works and treats with his staff, also the technicians Andy and Doug, and a special thank you to Darlene in the Reception Cashier department, she is truly a "Jack of all Trades" More

I have never experienced the exceptional level of professional service that I have received from Quality Auto Mall, especiall from Mr. Thomas Dickman in the Service Department. This is my first Ford professional service that I have received from Quality Auto Mall, especiall from Mr. Thomas Dickman in the Service Department. This is my first Ford. I have owned 10 cars before my Ford Focus. None of the previous dealers either in Sales or for Service have been this professional, understanding, knowledgeable, and caring. I am not a technical person, and Mr. Dickman has the patcience of a saint, even to answer my most unknowing questions about my car. After all the hoopla of the sales experience of buying a car, and I have had many, it all really comes down to the AFTER, the SERVICE of the vehicle. Tihis has been the best especially due to the professionalism of Mr. Thomas Dickman and his service staff. They do know their customers needs and make sure they are satisfied. Believe me, I am usually not the type o individual to give out praise, but in my experience with Quality Auto Mall and Mr. Dickman, I feel I must. Keep up the good work, and PLEASE, do not leave, any of you. Also special thanks to Darlene in reception and cashier. She is kind, professional, thorough, and caring. For the record, this is Frank Commesso should a name be required. More

Alan Is Customer Service. Excellent , Quick, Informative the best car service experience I have had in a long time. They serviced my truck and my wife's edge. Informative the best car service experience I have had in a long time. They serviced my truck and my wife's edge. More

Service is horrible, my wife had her SUV with them for over 3 weeks, for two issues. They corrected the radio issue but the major concern was not seen, we picked the car back up and a day later (ofcourse over 3 weeks, for two issues. They corrected the radio issue but the major concern was not seen, we picked the car back up and a day later (ofcourse on Sunday), the issues reappears. I called them back, left messages for the next few days. The service department manager Tom Dickman, assured me he would call me back as soon as he got a time slot for me. It's been 10 days... More