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Quality Chevrolet - Service Center

Escondido, CA

4.4
351 Reviews

351 Reviews of Quality Chevrolet - Service Center

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May 09, 2024

The people at the counter were really not friendly at all. You could tell they did not want to be there. It took 2 hours for an oil change.. I'd rather have paid the $100 on the corner. At least they're More

by gking723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us. We strive to provide excellent service, and your experience does not meet our usual standards. Your comments will be shared with our team for improvement. If there is anything you would like to discuss further, please feel free to contact me directly. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 09, 2024

The service staff and service manager were very helpful, they also assisted with making sure my truck was completed and the payment was taken care of under the warranty. Professional staff. More

by andrewvh6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Garden
May 10, 2024 -

Quality Chevrolet responded

Thank you, Andrew! I'm thrilled to hear that you had a positive experience with our service staff and manager at Quality Chevrolet Escondido. Providing excellent service and ensuring your satisfaction is always our top priority. I appreciate your kind words and look forward to assisting you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 09, 2024

The service center personnel (Bill) was very helpful and I felt he listened to me. More

by bhanon59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill in service
May 10, 2024 -

Quality Chevrolet responded

I'm thrilled to hear you had a great experience with Bill at Quality Chevrolet Escondido. We pride ourselves on attentive service and I am glad you felt listened to. Safe travels! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 06, 2024

Good work. Fair price. Great communication. Very happy with quality at Quality. Highly recommend them. More

by OBGUY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Carr
May 09, 2024 -

Quality Chevrolet responded

I really appreciate your feedback. I love hearing from our customers and thank you for choosing us for your automotive needs. I hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to me. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 04, 2024

I've gone to Chevrolet Carlsbad for the same thing and they where too rude and not helpfull that I rescheduled my appointmet and my service advisor made the process smooth and easy for me More

by Ru molano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
May 07, 2024 -

Quality Chevrolet responded

Thank you for the feedback! Our top priority is exceptional customer care and I am proud that this was offered to you during your recent visit. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 03, 2024

They are nice, they get you in when scheduled and the dealership is clean etc. However, scheduling is several weeks to months out and there is no way an oil change should take 90-120 minutes. More

by darien92126
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Quality Chevrolet responded

Thank you for taking the time to provide this feedback, Darien. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 03, 2024

Juan in service was very helpful and knowledgeable and kept me informed about work and the repairs were completed ahead of schedule. More

by BHERD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in service
May 06, 2024 -

Quality Chevrolet responded

Thanks for your perfect review! I'm glad to hear that our team was helpful and knowledgeable! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 03, 2024

They take care of you regardless their situation to make it happen for you they show positive attitude regardless of your horrible attitude you give them they find ways to fix your problems and get you back More

by jcchiva5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I went in there to do a oil change
May 06, 2024 -

Quality Chevrolet responded

Thank you for your review! I'm glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let me know if you have any questions about the work that was done. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 02, 2024

Service was fast and efficient, representatives were very accommodating with hospitality and any questions I had about service. More

by htreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSHUA SNODGRASS
May 04, 2024 -

Quality Chevrolet responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 02, 2024

Best experience I’ve had in a while because Josh was very helpful and knowledgeable on all brands since I brought my Nissan Altima and took care of us. I totally recommend Josh his team and the dealership. More

by Mr. Deejay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Hernandez
May 05, 2024 -

Quality Chevrolet responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Josh was able to meet your needs. At Quality Chevrolet Escondido, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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