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Quality Chevrolet - Service Center

Escondido, CA

4.3
572 Reviews
Call Service Center (760) 871-4005

572 Reviews of Quality Chevrolet - Service Center

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September 01, 2024

A perfect visit with the service department! Professional, knowledgeable, reliable, and courteous! Did I mention FAST! Special thanks to Bill. Continue to be great! More

by cbh4life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
Sep 04, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a perfect visit with our service department at Quality Chevrolet Escondido. Our team strives for professionalism and efficiency, and it's great to see that reflected in your experience. A special shoutout to Bill for his excellent service! I look forward to seeing you again soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 31, 2024

Just a routine maintenance appointment, but everything was done efficiently and professionally. The work was completed faster than estimated, which was a pleasant surprise. More

by David H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
Report | Print
Sep 04, 2024 -

Quality Chevrolet responded

Thank you for your review, David! I'm glad to hear that your routine maintenance appointment at Quality Chevrolet Escondido was completed efficiently and ahead of schedule. Our team strives to provide a pleasant experience for all our customers. I appreciate your feedback and look forward to seeing you again for your future maintenance needs! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 31, 2024

I like to recommend Chevrolet 5 star Good job excellent work satisfying thank you happy More

by macedo0893
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Sep 04, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a 5-star experience at Quality Chevrolet Escondido. Your satisfaction is our top priority, and I appreciate your recommendation. I look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 30, 2024

The service experience was excellent from the initial encounter with Alec until the repair work was completed. I waited in the lounge and the car was completed in about an hour. Alec brought the car and More

by mross4734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Montes
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Sep 03, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We are thrilled to hear about your excellent service experience with Alec at Quality Chevrolet. It's great to know that your repair work was completed quickly and efficiently. We truly appreciate your kind words and hope to see you again for any future needs! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 30, 2024

Everything was great expect the wait time. Should not take two hours to change oil, filter, etc. More

by bobdiso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
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Sep 04, 2024 -

Quality Chevrolet responded

Thank you for your feedback! I appreciate you taking the time to share your experience with us. While I'm glad to hear that everything else was great, I understand your concerns about the wait time for your oil change. Our team at Quality Chevrolet Escondido strives to provide efficient service, and your input helps us improve. Please feel free to reach out to me directly if you have any further comments. I look forward to serving you better next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 29, 2024

I had an oil change appointment, not a walk in, an appointment. An appointment i had set up a week in advance. My appointment was at 9:30 am. I showed up at 9:10am. My vehicle was not finished until 1 More

by itsadreday01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand how frustrating it can be to wait longer than expected, especially after having an appointment at Quality Chevrolet Escondido. Your feedback is important, and I continuously strive to improve our service efficiency. I appreciate you bringing this to my attention, and I invite you to reach out directly so I can address your concerns further. Thank you for choosing us, and I hope to provide you with a better experience in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 24, 2024

I bought my car in 2020. Everyone I have talked to are very good. I always tell my friends to go to Quality Chevrolet. More

by darherr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan from service department is excellent.
Report | Print
Aug 26, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with us at Quality Chevrolet Escondido since your purchase in 2020. Your recommendation to friends means a lot to me! I look forward to assisting you and your friends again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 24, 2024

Got my car serviced. I was never asked if I wanted a new engine air filter or cabin filter. I would have had them do it. When I got my paper work after my oil change it s More

by mike.maniglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Quality Chevrolet responded

Thank you for your feedback, Mike. I understand your concerns regarding the lack of communication about the engine air filter and cabin filter services during your recent visit to Quality Chevrolet Escondido. We strive to provide complete information to our customers and appreciate you pointing this out. Please feel free to reach out to me directly, and I'd be happy to assist you further or address any other questions about your service. Your satisfaction is important to us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 23, 2024

Great service Nice and excellent customer service Some employees are bilingual i loved that great experience More

by MRSHERNANDEZCINDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Someone else helped us was nicer and bilingual
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Aug 26, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Quality Chevrolet Escondido and appreciated our excellent customer service. It's fantastic to know that our bilingual employees made a positive impact on your visit. We look forward to serving you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 22, 2024

Great service, the staff is very knowledgeable, the waiting area was very clean and waiting time was excellent More

by jgraider2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Aug 23, 2024 -

Quality Chevrolet responded

Thank you for the wonderful feedback! We're thrilled to hear that you received great service and found our staff knowledgeable. It's also great to know that you appreciated the cleanliness of our waiting area and the excellent waiting time. We look forward to seeing you again at Quality Chevrolet Escondido! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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