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Quality Chevrolet - Service Center

Escondido, CA

4.4
637 Reviews
Call Service Center (760) 871-4005

637 Reviews of Quality Chevrolet - Service Center

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January 09, 2025

I waited almost 3 hours for an oil change with an appointment. That's poor service. More

by edsemp13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Quality Chevrolet responded

Thank you for your feedback. I understand your frustration with the wait time for your oil change appointment at Quality Chevrolet Escondido. We appreciate your patience and want to assure you that we strive to provide efficient service. Please feel free to reach out to me directly to discuss your experience further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 08, 2025

Love this dealership! Just like the name says, Courtesy!!! Staff is so professional and I am a lifetime customer for sure!!! More

by richard0337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Snodgrass
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Jan 09, 2025 -

Quality Chevrolet responded

Thank you so much for your enthusiastic review! We truly appreciate your kind words about the professionalism of our staff at Quality Chevrolet Escondido. It’s wonderful to hear that you had such a positive experience, and we look forward to serving you as a lifetime customer! Don’t hesitate to visit us again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 08, 2025

excellent service. ! Bill and other lady at front desk are friendly and prompt to help. More

by cardenas2783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2025 -

Quality Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our team at Quality Chevrolet Escondido. Bill and the front desk team are indeed dedicated to providing friendly and prompt service. We appreciate your feedback and look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 08, 2025

I was a bit disappointed with the service this time. When arriving for my appointment, the entrance was so stacked with cars that I found it very difficult to park. When inside, there were so many peopl More

by sheilamc1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 09, 2025 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the parking situation and the congestion during your appointment at Quality Chevrolet Escondido. It’s important to me that our customers feel acknowledged and comfortable during their visit. I understand your concerns about the changes made to your car's settings, and I encourage you to reach out to me directly so I can address this matter and ensure your vehicle is set up to your preference. I strive to meet our customers' expectations and appreciate your input in helping us improve. Thank you for choosing Quality Chevrolet Escondido, and I hope to better serve you in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 05, 2025

Could've used better communication. Oil change took a long time. Appointment never got recognized between GM and Quality. More

by brich1962
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Quality Chevrolet responded

Thank you for your feedback. I understand your concerns regarding the communication and the length of time for your oil change at Quality Chevrolet Escondido. We appreciate you bringing this to our attention and will work on improving our communication processes. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to me directly. Your satisfaction is important to us, and we hope to serve you better moving forward. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 02, 2025

Very efficient, helpful and timely service on my 2016 Stingray Corvette. I will return any time for further service needs. More

by c5phlyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
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Jan 03, 2025 -

Quality Chevrolet responded

Thank you for your kind words! We're thrilled to hear you had an efficient and helpful experience with your 2016 Stingray Corvette at Quality Chevrolet Escondido. We look forward to assisting you with any future service needs. Drive safe, and see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 01, 2025

Your service representative are to rude not very helpful I was earlier to my appointment but I was told they couldn’t help until my appointment and I never got a call when my car was ready to pick up and un More

by rojas1a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t get help by none of them
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Jan 02, 2025 -

Quality Chevrolet responded

Thank you for your feedback. I understand your concerns regarding your experience at Quality Chevrolet Escondido, particularly with our service representatives. It’s important to me that our customers receive timely and helpful service. I appreciate you bringing this to my attention and encourage you to contact me directly so I can address your issues more thoroughly. Your experience is valuable, and I aim to improve. Thank you again for your insights. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 29, 2024

JOSH IS VERY EFFICIENT AND ATTENTIVE. I DON'T LIKE THE WEB APPOINTMENT SYSTEM, it would not let set with him. More

by jpgsd2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Dec 30, 2024 -

Quality Chevrolet responded

Thank you for your feedback! I'm glad to hear that you found our service efficient and attentive. I appreciate your concern regarding the web appointment system not allowing you to schedule with Josh. Your input helps us improve our processes at Quality Chevrolet Escondido. Please feel free to reach out if you have any further suggestions or if there's anything else I can assist you with! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 27, 2024

I my truck went in for service , took longer than usual for brakes and a couple of small things . They broke the fuse on the battery and I got charged for it .2 weeks no car no loaner. Went back again af More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Dec 30, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I understand your frustration regarding the service delay and the issues with your brakes. Please reach out directly to Quality Chevrolet Escondido so I can address your concerns and work towards a resolution. I appreciate your feedback and look forward to hearing from you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 26, 2024

all good, on time, good service, nice waiting room, good coffee, clean bathroom's, free water ! More

by JWAGEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Smeigle
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Dec 28, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed your visit to Quality Chevrolet Escondido. It’s great to know that you appreciated our service, waiting area, and amenities. We look forward to welcoming you back for your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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