Worst customer service ever! I’d give a zero if it was an option. Sales rep and finance guy lied to us. I cannot get the manager to grow a set and call me back (I’ve called several times). The woman who handles the licensing never called us back even after I called wondering why we didn’t have plates when our temp permit was running out. I finally had to get in touch with their main office to get another temp plate and have that woman forward my message Sharleen at Quality Mazda. Then I had to email her back the following week when I still hadn’t heard from Sharleen. I still don’t have plates!!!!!! My second temp plate is about to expire too.
They screwed up our license and plates. They misspelled our last name on everything, including our loan. Never called to tell us that. Then, Sharleen sent the application in a second time without a VIN search or a copy of the loan agreement, which is required in our state. We told them that when we bought it and they showed us the Wyoming VIN search form with our paperwork.
We wanted to finance through our own bank but they insisted we take the vehicle that day, rather than putting a deposit to hold it and coming back after talking to our bank. This was a Saturday so we wanted to wait until Monday to talk to our bank. They told us to fill out the loan application and they’d connect to our bank with it. They said they’d still sell it out from under us if we didn’t take it that day even if we put a $5,000 deposit down.. They NEVER connected to our bank at all and our credit reports were pulled 6 times after we specifically said we didn’t want that to happen and was promised it wouldn’t. I had to call Capital One to fix the misspelled last name on the loan because they didn’t even after they said they had.
They said they’d filled a chip in the windshield but nope, it looks like someone half xxx squeezed clear caulk in it. It looks like crap and right in the center of the windshield. They also said they detailed it but it was still dirty.
Finally, my first trip to the Ford dealership is coming up because there’s something wrong with the suspension and brakes. I’ve had this vehicle only 45 days or so. It’s nothing I did to it.
Absolutely the worst vehicle buying experience I’ve ever had!!!!! Don’t buy from this dealership. Sleazy, slimy, gutless liars!