Quebedeaux Buick-GMC

Edgar did well - kept me informed of progress on the build and changes along the way. Was painless experience buying a new truck. build and changes along the way. Was painless experience buying a new truck. More

Ramon was super patient, kind funny and knowledgeable. He needs a raise!! He is awesome! He needs a raise!! He is awesome! More

Great inventory selection and great people. They promptly answered all my questions with no pressure. My sales rep was Harry and he was great to work with. They promptly answered all my questions with no pressure. My sales rep was Harry and he was great to work with. More

Very clean and friendly. Free coffee. Everyone was willing and helpful. Welcoming, comfortable. I will be back Free coffee. Everyone was willing and helpful. Welcoming, comfortable. I will be back More

It’s been a month and I still don’t have my contracts from the finance guy. He keeps telling me he will send it to me and still…nothing. The listing for the truck was not accurate and I didn’t realiz from the finance guy. He keeps telling me he will send it to me and still…nothing. The listing for the truck was not accurate and I didn’t realize until after the truck was purchased. The dealership will not take ownership to the fact that they were not honest. I would not recommend this dealership at all! More

Frank Contreras was so helpful in getting me into the car is my dreams. Thank you so much. The whole experience was wonderful. They had the car detailed for me and filed the tank up for me to drive it home is my dreams. Thank you so much. The whole experience was wonderful. They had the car detailed for me and filed the tank up for me to drive it home. More

Chet was wonderful and was not pushy. He was very informative. He did not try to up sell the car. He was very informative. He did not try to up sell the car. More

While the staff was very helpful when searching for a vehicle, their reliability once the paperwork has been signed is disappointing to say the least. We purchased a used vehicle that had immediate probl vehicle, their reliability once the paperwork has been signed is disappointing to say the least. We purchased a used vehicle that had immediate problems off the lot. After multiple attempts to make the vehicle serviceable, we ended up in a different car, with a different loan. We were assured the first loan would be removed from our credit as the first vehicle was returned to the dealership's inventory. Two weeks later, both vehicles show financed under my name with the lending agency. I call both the bank and the dealership. The bank tells me there is nothing they can do and to talk to the dealership. I call the dealership and I am assured it will be taken care of. A week later, nothing has changed. My husband calls and is assured it will be taken care of. A week later, nothing has changed. I call several times more. Each time I am told that the loan for the first vehicle would be paid and removed from my credit. I am repeatedly told someone will call me or my husband back with an update. We never received a call. The day before the loan on the first vehicle is due (yesterday), I speak to a different manager. She says she will work on it right away and have someone call me with an update. No one calls, so I call again that afternoon. She says she told the people "upstairs" about the urgency and was surprised they hadn't called me. She said she would talk to them again and ask them to call me with an update. No one called. Today, again, no call. The loan is due. I asked to speak to the "highest ranking manager available," but was sent to a finance manager who did not answer. The phone was eventually answered by the person who initially helped us acquire our financing. He was "surprised" that it had not been taken care of even though I had spoken to him a week ago and he said that he was working on it and not to worry. Well... I AM worried... frustrated, and disappointed at the lack of communication and follow up. This is unacceptable customer service. There is no reason that I should have had to call and follow up so many times for a matter of this importance and that the issue was allowed to persist for so long. Please be assured that should my credit be negatively impacted by this, I will be reporting this to the appropriate governmental agencies in an attempt to repair the damage. More

Clean building, friendly staff but I called my salesman the day after the sale to report an issue with one of the features. He said he would call me back that day but I have not heard from him the day after the sale to report an issue with one of the features. He said he would call me back that day but I have not heard from him More

Very helpful and not pushy about selling my family a vehicle they let us decide on what we needed to suit our family. vehicle they let us decide on what we needed to suit our family. More