Quebedeaux Buick-GMC

Z was a great salesman, relaxed and fun. Chris was good to work with on the paperwork side of things. We’re it not for these two we would have walked out. We showed up at the dealership know Chris was good to work with on the paperwork side of things. We’re it not for these two we would have walked out. We showed up at the dealership knowing which vehicle we wanted, and only needed to know who to make the check out to, and then we could leave. It took four long hours to accomplish those two simple tasks! More

Easy to work with and smooth process. Jorge Escamilla made the process stress free and got me into the payment I needed Jorge Escamilla made the process stress free and got me into the payment I needed More

Jorge was very professional, fun and knowledgeable. Chris was very helpful and trying to get me the best deal possible. I highly recommend Quebedaux. Chris was very helpful and trying to get me the best deal possible. I highly recommend Quebedaux. More

Terrible place nothing but crooks. Below is a letter from the dealership that actually fixed the problem this place caused. They do not stand behind their work and if you write a bad r Below is a letter from the dealership that actually fixed the problem this place caused. They do not stand behind their work and if you write a bad review they contact your boss. Branden GOOD MORNING AND TO WHOM THIS CONCERNS, MY NAME IS LAUREN AND I TOOK CARE OF MR. HANSEN WHEN HE CAME IN. ON APRIL 21 HE CAME UP BEFORE WE WERE OPENED AND HE HAD OIL POURING OUT OF THE FRONT END OF HIS TRUCK . HE STATED THAT THE TURBO HAD JUST BEEN REPLACED AND ASKED US TO CHECK IT OUT. AFTER WE CLEANED UP SOME OF THE OIL WE VERIFIED THAT THE TURBO RETURN WAS THE PRIMARY LEAK BUT IT WAS ALSO LEAKING FROM THE GASKET ON THE RETURN THAT MOUNTS TO THE BOTTOM OF THE TURBO. WE ALSO FOUND BOLTS MISSING IN HEAT SHIELDS AND SOME BOLTS WERE HALF WAY BACKED OUT . WE TOOK PICTURES (WHICH ARE ATTACHED TO THIS EMAIL) AND I TOLD HIM THAT I WOULD CALL THE SHOP BECAUSE THEY WOULD STAND BY THEIR WORK AND WOULD GET IT TAKEN CARE OF FOR HIM. I CALLED THE QUEBEDEAUX BUICK DEALERSHIP THAT HE PURCHASED IT FROM AND SPOKE WITH ADAM HENSLEY, WHO SAID THE REPAIRS SHOULD BE DONE UNDER WARRANTY. I LOOKED UP GMC POLICY (WHICH IS ATTACHED TO THIS EMAIL) AND I FOUND THAT I COULD NOT. I CALLED ADAM BACK AGAIN AND WAS TOLD TO SEND A ESTIMATE WHICH I PROVIDED. I WAS THEN CALLED BACK LATER AND TOLD IT WOULD BE A CUSTOMER PAY DUE TO THE TRUCK REPAIR BEING DONE UNDER ANOTHER NAME AND THE WARRANTY WOULD NOT APPLY TO MR HANSEN. I TAKE A LOT OF PRIDE IN MY JOB AND I TAKE A LOT OF PRIDE IN DOING RIGHT BY MY CUSTOMERS, AND I WAS EXTREMELY DISAPPOINTED HE WOULD NOT STAND BY HIS WORK. I BELEIVE AS A DEALERSHIP WE HAVE A HIGHER STANDARD THAN YOUR NO NAME BRAND SHOPS THAT PEOPLE CAN EASILY USE, BUT THEY CHOOSE THE DEALERSHIP BECAUSE THEY FEEL THE QUALITY AND INTEGRITY IS THE STANDARD. WE ARE NOT PERFECT AND WE MAKE MISTAKES BUT I KNOW FOR A FACT WE STAND BY OR WORK AND MAKE IT RIGHT IF OUR CUSTOMER HAS A CONCERN. MR. HANSEN WAS VERY EASY GOING AND TOLD US TO PLEASE PROCEED WITH REPAIRS AND WE GOT HIM BACK ON THE ROAD. More

This is the 3rd time I have ordered a new vehicle. This was the best experience I have had. Everyone is very professional and responsive to any questions I had. Seamless transaction! Thank you Q This was the best experience I have had. Everyone is very professional and responsive to any questions I had. Seamless transaction! Thank you Quebedeaux! More

When I came in Alfonso immediately helped me out and started to get keys for the vehicle i wanted and asked about everything i needed. We worked numbers really well and he hooked it up for sure! started to get keys for the vehicle i wanted and asked about everything i needed. We worked numbers really well and he hooked it up for sure! More

I purchased a Buick Encore on April 1. Edgar the salesman agreed that I would get a second fob. I text him a picture of the bumper that has a substantial scratch on April 6 and he said h Edgar the salesman agreed that I would get a second fob. I text him a picture of the bumper that has a substantial scratch on April 6 and he said he would get with the service department to see what could be done about it. Still haven't heard back from anyone on the scratch or the fob. In April 18, I received an automated call asking if I was satisficed with my purchase to which I responded NO. The automated response was that I would hear from Quebedeaux soon. Still haven't heard from anyone and I am truly disappointed. More

No hassle, no pressure, Bobby was very polite and helpful, we purchased a pre-owned ford 150 and left the lot feeling excited to have had such a nice experience. helpful, we purchased a pre-owned ford 150 and left the lot feeling excited to have had such a nice experience. More

I was giving the wrong information via telephone, did not explain anything about the truck, wait time was horrible, and salesman made promises he did not keep. I called the manager and did not return my call explain anything about the truck, wait time was horrible, and salesman made promises he did not keep. I called the manager and did not return my call. More

I am very happy and thankful with Edgar he really help me as soon i speak with him i knew he’s confident on him thank you again and I am really recommend to all my family and friends as soon i speak with him i knew he’s confident on him thank you again and I am really recommend to all my family and friends More