Quebedeaux Buick-GMC

Tony was very courteous and honest, which is not seen very much now days. Adam Hensley was, as usual, very knowledgeable and courteous as well. I will definitely be coming back to work with both of thes very much now days. Adam Hensley was, as usual, very knowledgeable and courteous as well. I will definitely be coming back to work with both of these gentlemen. More

I took my truck in for a regular interval oil and fuel filter change. I asked them to also check the front end cause it seemed to pull to the right, possibly needing a front end alignment. That was all go filter change. I asked them to also check the front end cause it seemed to pull to the right, possibly needing a front end alignment. That was all good and great, I do not mind sitting there for two to two and a half hours waiting time, as that what they informed me it would take. After sitting for two hours, I got up to stretch and noticed my truck was not taken back yet. I asked someone at the desk what was going on and they informed me that my truck had a recall that was going to take six to eight hours. Why was not the customer informed up front? They were going to let me sit there for an entire day without informing me? The block heater as it turns out had already been replaced at an earlier recall, but my understanding is that there is an electrical problem and it needed replacement, yet again? This was not, and has yet to be explained to me. Customers need to be informed fully, upfront of delays in service so that other arrangements can be made ahead of time for planning purposes. I drive eighty miles for service, and planning is of utmost importance for keeping my truck in tiptop shape. Yes, very poor customer service is deserving of a poor star rating. I cannot rate the quality of work, they say and charged me appropriately for the work, but was it really performed by a qualified technician? I drove the truck home and parked it. More

Ok detailing is not the best inside or out, otherwise everything else was good. Would tell others about sales not so much on others. Ok everything else was good. Would tell others about sales not so much on others. Ok More

GMC Service Dept. Poor wayfinding signs/directions for GMC Service Dept. Poor wayfinding signs/directions for cars during busy times and long lines. stood in service lobby for 20 min while half a dozen e GMC Service Dept. Poor wayfinding signs/directions for cars during busy times and long lines. stood in service lobby for 20 min while half a dozen employees ignored my presence. Waited all day for a simple recall fix and when I call at 4:30 for update they tell me that my car was overlooked and not even seen. Because of this My schedule was affected and I was without a car for at least 48hrs. Poor experience overall. More

Sauri listened to our needs and worked with us to find the right car. He took the time to show us the car and make sure we were comfortable with its features before we left. He also offered to help answ the right car. He took the time to show us the car and make sure we were comfortable with its features before we left. He also offered to help answer any questions in the future that we might have. More

I had a great experience. I Called in advance to coordinate the vehicle and price and terms. When I arrived, the car was ready and everything happened as expected. coordinate the vehicle and price and terms. When I arrived, the car was ready and everything happened as expected. More

My salesman Rafael made it a great experience very knowledgeable easy to work with and got me a great deal. The whole crew there made it all quick and painless. Thank you knowledgeable easy to work with and got me a great deal. The whole crew there made it all quick and painless. Thank you More

I wish the online pricing was a little more honest, I was given a price online and when I arrived and started pricing they gave me a totally different price. I was qualified for some of the incentive require given a price online and when I arrived and started pricing they gave me a totally different price. I was qualified for some of the incentive required to receive that price, Once i requested that price I was told that then they would give me less for my trade off. I never had issues before when purchasing a vehicle. If thats the price that was showing on the site and I qualified why couldn't they honor it. Instead of trying to give me less after asking for it for my trade in. More

Went in to get a new vehicle for our family, we needed a 3rd row seat vehicle and they managed to get us a 2018 GMC Acadia. A little over what we wanted to pay but for the vehicle it was worth it. Family is 3rd row seat vehicle and they managed to get us a 2018 GMC Acadia. A little over what we wanted to pay but for the vehicle it was worth it. Family is excited. More

I arrived 10 minutes early and advisor explained the required maintenance. The oil change with filter plus tire rotation took less than 45 minutes and was reasonably priced at less than $80. That’s usin required maintenance. The oil change with filter plus tire rotation took less than 45 minutes and was reasonably priced at less than $80. That’s using 8 quarts of synthetic oil! More