Quebedeaux Buick-GMC

I waited 4 hours for a simple oil change and no one on the staff came to inform me on why it was taking so long. I needed other services done but we didn't even get to those, I was just ready to leave. the staff came to inform me on why it was taking so long. I needed other services done but we didn't even get to those, I was just ready to leave. More

When we started the process an “Ana” seemed distant and uninterested. When Joh Hicks became involved, that is what sold us. Locally the dealers were competitive in price which is to say no one negotiates uninterested. When Joh Hicks became involved, that is what sold us. Locally the dealers were competitive in price which is to say no one negotiates in a sellers market. Quebedeaux had the truck advertised but not in hand. Jon did a great job of making the sale. Tim from Finance told us what we needed to do and was super to deal with. I messaged Mr. Fiore about what a great job they’d done. Jon has followed up as well. The only hiccup in the sale was that the truck was delivered and the floor mats and sales documents were not with the truck. Jon had already discovered this and let us know so we were not surprised. They will be fed exed to us shortly.. The experience was positive and I will recommend and return to Quebedeaux! More

Heidi was great to work with, no high pressure and got the deal done. Rafael was efficient with the paperwork and worked with me on the needs to get this done the deal done. Rafael was efficient with the paperwork and worked with me on the needs to get this done More

I scheduled an appointment for my vehicles first oil change. When I showed up to the service department I had to go inside and ask for help. I was told someone would be outside shortly. Once I was ch change. When I showed up to the service department I had to go inside and ask for help. I was told someone would be outside shortly. Once I was checked in, I was quoted a time of 1-1 1/2 hours which was fine. After sitting in the waiting lobby, I noticed that the service writers were going out to customers as they drove into the service department. 3 1/2 hours later my vehicle is finally done. Not once did anyone update me that the service would take longer. Several vehicles were pulled in before mine. I had an appointment and I was waiting for my vehicle. Having past experience in working at a dealership as a mechanic, I understand the importance of a customer having an appointment and also waiting for their vehicle to be serviced. Once my vehicle was finished, I noticed there was oil on the driver side door panel, center console and start switch. Overall poor experience. This was also my second visit to the service department since buying my new vehicle. The first experience was rough as well. Everyone in the service department was rude and passing me to other service writers making it seem like no one was willing to help me. I ended up not getting helped and just left. We will not be going back for a third visit. More

Pésimo servicio dure 7 horas para que le isieran el cambio de aceite, llege alas 10:00 am y salí alas 5:30Pm, fue mi primera y la última ves que voy a ir no me quedaron ganas de volver a ese lugar espe cambio de aceite, llege alas 10:00 am y salí alas 5:30Pm, fue mi primera y la última ves que voy a ir no me quedaron ganas de volver a ese lugar espero que lo mejoren algún día porque si es bastante estresante, aparte que to viaje desde Río Rico Az hasta Tucson y no tenía en que moverme. More

I'm not thrilled with Quebedeaux Service. Everyone was friendly and courteous but the service took longer than promised and they recommended a very long list of items to do that was very expensive and not friendly and courteous but the service took longer than promised and they recommended a very long list of items to do that was very expensive and not all necessary. My impression is that this is a money-making proposition for the dealership and not necessarily in the best interest of the customer. My daughter also had her car detailed before returning to Grad school last January and was disappointed with the outcome. She was charged $160. for a small compact car and it did not meet her expectations. The car was not finished at the time promised and some of her requests were not honored such as removing a sticker from the windshield and shampooing all carpets. The real carpet was not done and there were several spots that were not clean. It was not a $160. value. More

Vaios is a great asset to the Company providing top notch customer service! From the time we were introduced to service after the sale, Vaios has provided excellent service! customer service! From the time we were introduced to service after the sale, Vaios has provided excellent service! More

AWEFUL, no communication, no customer etiquette, bad service, this service department has a long way to go , to make it top notch, I've dealt with other service departments and by far this is the worst service, this service department has a long way to go , to make it top notch, I've dealt with other service departments and by far this is the worst one, and it's a shame More

I waited 1 hour and 50 minutes for an oil change and I had an appointment. Maybe a cap on appointments could be utilized for faster service. had an appointment. Maybe a cap on appointments could be utilized for faster service. More

I need more than 25 words to tell you about my experience and it's still going on -it has been very sad and disappointing and it's still going on -it has been very sad and disappointing More