Quebedeaux Buick-GMC

I was told by appointment only and an oil change takes 2 hours also it took 2.5 hours due to lack of technician under staffed hours also it took 2.5 hours due to lack of technician under staffed More

This was a warranty item, replace the passenger door handle because the lock/unlock button wouldn’t work. I notified them prior to 3/4/21 about the handle, the oil change and tire rotation took two hour handle because the lock/unlock button wouldn’t work. I notified them prior to 3/4/21 about the handle, the oil change and tire rotation took two hours. They ordered the handle on 3/5 and said it would take 7-10 days and they would contact us. I called them around 3/20 and was told the part wasn’t there and they would check all dealers and let me know in a couple days. I started calling them 5 days later, handle was there but they might have to paint it and then would call me to schedule a appointment. No call and they wouldn’t answer their phones so I started calling the service manager. I finally got a appointment for 3/30 and was told they needed the car all day and they didn’t have a loaner available. It took them 8 hours to paint and replace the door handle! Can’t imagine how long a major repair would take. This vehicle will never see this dealership again. Terrible customer service. More

Difficulty explaining warranty coverage with voids the warranty and explaining worth funds are going to per vehicle would’ve liked to known that licensing tags and all that was included in the price will warranty and explaining worth funds are going to per vehicle would’ve liked to known that licensing tags and all that was included in the price will you save me a lot of trouble in time knowing that More

Thank you very much, shout out to Pat and Bobby for helping me. Great place for quality vehicle. I just drove off with this Dodge Ram. Its supremely minty awesome. Great job guys. Really looking forwar helping me. Great place for quality vehicle. I just drove off with this Dodge Ram. Its supremely minty awesome. Great job guys. Really looking forward to our family camping trips!!! More

Arrived a 1015am for a 1030 appointment. Did not leave until 2pm. Brian was terrible from the start and set the tone for the next 4 hours. My wife let him know we did not get the locking lug nut tool in t until 2pm. Brian was terrible from the start and set the tone for the next 4 hours. My wife let him know we did not get the locking lug nut tool in the truck when we bought it. He said its in with the owners manual and did not look hard enough. She asked Brian how long it would take he said 2 to 2 and a half hours. She asked why he said she did not understand how long it takes to service a truck. I could continue but won't. There were people that got involved after Brian, but it can't change the damage he has done. More

Had a good experience every one was very helpful from sales to the financial department. My sales person worked hard to get me the vehicle sales to the financial department. My sales person worked hard to get me the vehicle More

Not customer service oriented. Car sat where I dropped it off at for 1 he 45 min. For an oil change and tire. Then another hour and 1/2 for the car to be ready. Car was not pulled up for me. I had to walk ou off at for 1 he 45 min. For an oil change and tire. Then another hour and 1/2 for the car to be ready. Car was not pulled up for me. I had to walk out back to get my car. Then I put my hand on the steering wheel and grease wax on it. Then the following week I bring the car back in because I was told there was a computer update for the brakes. According to GM this would take 126 min. I had my husband bring in my car. Again car sat for 1 hour 40 min before being worked on. Then the car was done in less than half hour. So now I wonder if the car had the work done since GM says 126 min, More

Brian Medina and your Team, parts department, & customer shuttle driver are hands down THE BEST! Makes caring for my new car purchase EASY and RELIABLE. Thanks Brian, you keep me traveling safely! shuttle driver are hands down THE BEST! Makes caring for my new car purchase EASY and RELIABLE. Thanks Brian, you keep me traveling safely! More

Great customer service. Miguel at the front desk is very nice, he’s always looking after customers, nice and clean place. Everyone there is great. nice, he’s always looking after customers, nice and clean place. Everyone there is great. More

I've been working with Quebedeaux for many years . The service provided has always been exceptional and a great value. Adam always has an answer for any problem. service provided has always been exceptional and a great value. Adam always has an answer for any problem. More