Quebedeaux Buick-GMC

My exp with this dealership was not optimal. I inquired about a GMC truck a week prior to purchase. No feedback poor customer service. No one called or emailed me back any of my requests. When I finally go about a GMC truck a week prior to purchase. No feedback poor customer service. No one called or emailed me back any of my requests. When I finally got a call they said they had nothing to show me despite them having several in stock. This made me think they never reviewed my request or took me seriously. When I purchased the truck, rather then give me the one I test drove and was already detailed. They changed it last min with a vehicle that wasn’t even cleaned or had mats. Now I’m having to find a place in my small town to detail my truck and still no reply from dealership on how to get reimbursed. Only reason I continued to purchase the vehicle was because no one else in town had one readily available. In all my years worst car buying exp. I’ve ever had and will never purchase a vehicle or recommend buying a vehicle to any of my colleagues from them. More

My sister and I appreciate Quebedeaux and Adam Hensley for his assistance with our car! He was so helpful and kind. We brought the car in early on Saturday morning and were able to pick it up in the earl for his assistance with our car! He was so helpful and kind. We brought the car in early on Saturday morning and were able to pick it up in the early afternoon. Thanks so much! More

Absolutely hands down the worst dealership on the planet. I have been trying for weeks to get more info on a truck. Emailed and texted sales rep and dealership multiple times and have yet to have anyone repl I have been trying for weeks to get more info on a truck. Emailed and texted sales rep and dealership multiple times and have yet to have anyone reply back to me. Most unprofessional and lacking of customer service dealership I have ever encountered. More

Great experience! Every one was very nice and professional. They helped throughout the process. This is our second vehicle at Quebedeaux, I highly recommend it ! professional. They helped throughout the process. This is our second vehicle at Quebedeaux, I highly recommend it ! More

You xxxxxxxx raised the price of the car $2.5K right before signing, see other reviews, you do this to everyone you cross paths with.. GFY, weak inept sales team can't couldn't close the front door. G before signing, see other reviews, you do this to everyone you cross paths with.. GFY, weak inept sales team can't couldn't close the front door. Going elsewhere. More

The customer service I received on this purchase was the worst I have ever had in my life. Once I paid for the vehicle in cash, the dealership forgot who I was. They had sent my Jeep out for a recall issu worst I have ever had in my life. Once I paid for the vehicle in cash, the dealership forgot who I was. They had sent my Jeep out for a recall issue and I could not get any return phone calls for three days to find out when I would take possession of my vehicle. When I did get a call, the person told me how grateful I should be that they were handling the issue and not be upset as I appeared to be. I will never buy another vehicle from them and will let others know about the unprofessional treatment I received. More

Adam does a great job overall. He explains everything well and communicates well. You need to bring back the ladies at the desk to help with phone calls, taking payments etc... well and communicates well. You need to bring back the ladies at the desk to help with phone calls, taking payments etc... More

Sold auto right before my appt after I called the same day. I waited as I walked in and no one said hello. Just stood there until someone just asked on passing by without introducing themselves or anythin day. I waited as I walked in and no one said hello. Just stood there until someone just asked on passing by without introducing themselves or anything. More

My salesman, EJ, was very nice, listened to what I said and worked with me on my purchase. I was able to get a newer reliable vehicle that I could afford...and afford the monthly payments. THANK YOU EJ!! and worked with me on my purchase. I was able to get a newer reliable vehicle that I could afford...and afford the monthly payments. THANK YOU EJ!!! More

My initial impression of the dealership was very positive. I was greeted by salesperson EJ Young and he listened to what I had to say regarding my vehicle needs. His questions were on point, thought positive. I was greeted by salesperson EJ Young and he listened to what I had to say regarding my vehicle needs. His questions were on point, thought provoking, and we had an easy time communicating back and forth. The negotiation process was not at all painful and we came to a fair and equitable deal. The vehicle had a broken driver’s seat trim which EJ and I discussed and I was told that it would be fixed when it was in the shop for its safety and dealer prep inspection. The dealership had Saturday and Monday to prep and repair the vehicle and it was agreed to that I would pick it up on Tuesday morning. When I arrived Tuesday morning the seat was not fixed and I had to bring the vehicle back on Wednesday morning and leave it for the entire day. This was my only complaint with the entire process. EJ was fantastic, the finance department personnel were efficient and the shop did the seat repair correctly. Thanks for my new vehicle! More