Queensboro Toyota

Two weeks ago, on a Saturday, my family and I visited Queensboro Toyota to look at the Toyota RAV4 and Toyota Highlander. We had scheduled a test drive for 11:00 AM and arrived at the dealership on time, Queensboro Toyota to look at the Toyota RAV4 and Toyota Highlander. We had scheduled a test drive for 11:00 AM and arrived at the dealership on time, expecting to test-drive the vehicles we were interested in purchasing. After waiting approximately 10 minutes, we were informed that they had just sold the last RAV4 on the lot and could not provide us with a test drive. We made the appointment in advance specifically to avoid this situation. If the vehicle was unavailable or a test drive could not be accommodated, we should have been notified ahead of time so we could have made other arrangements or visited Bayside Toyota or Hillside Toyota instead. What made the experience even more disappointing was that we began to feel uncomfortable after mentioning that we were first responders. We felt that we were not treated fairly or with the respect and professionalism every customer deserves. We were told that someone would call us back to arrange another test drive for the RAV4, but to this day, we have not received a single phone call or follow-up. I even called the dealership and asked to speak with the owner, Mr. Ozon, but was told that he was very busy. I understand that the Toyota RAV4 is a popular vehicle and that inventory can change quickly. However, basic customer service, communication, and respect should never be overlooked. The lack of consideration and follow-up made this an extremely frustrating experience, especially for a family of first responders who simply wanted the opportunity to test-drive a vehicle before making a purchase. Unfortunately, the way we were treated left us feeling disrespected and disappointed. Based on this experience, I will not be returning to Queensboro Toyota, and I would encourage other potential customers to consider the level of customer service they may receive before choosing this dealership. A dealership should value its customers, honor its appointments, and follow through on its promises. Queensboro Toyota failed to do that in our experience. More

I brought my 2007 Prius for a routine brake actuator replacement. On the day of my appointment I show up to their service department. They tell me they don't show an appointment for me. I then show them replacement. On the day of my appointment I show up to their service department. They tell me they don't show an appointment for me. I then show them their business card with the appointment date and time written by them. They then take my car in. A week later I get my car back. After paying $3000 plus for parts and labor they pull my car out. I immediately see the warning light illuminating on the dashboard indicating a problem with my hybrid battery system. I inquire the service manager about the warning light. He tells me that due to the age of my car, the hybrid battery failed and that I would need to pay to have it fixed. I never had an issue with my hybrid system so I'm very skeptical about the manager explanation. I tried getting an answer from Toyota corporate and their customer service, but nobody can explain why I wasn't told about my battery problem before they started working on the brake actuator. I would had never authorized their service department to continue working on my brakes if they would had told me that I had a major issue with the hybrid battery. More

Went to have my highlander serviced and brought up the issue with my tire leaking air. Nothing was done to the tires in the end. We tried to reach them by phone afterward and left multiple voicemails but issue with my tire leaking air. Nothing was done to the tires in the end. We tried to reach them by phone afterward and left multiple voicemails but no one responded. We are about to make a long trip and are just extremely irritated by the lack of professionalism demonstrated. Please have your car serviced elsewhere. More

My first time getting a car from toyota queens boro My first time getting a car from toyota queens boro dealership and it was a smooth experience. Hugo Ramirez was very nice professional and hel My first time getting a car from toyota queens boro dealership and it was a smooth experience. Hugo Ramirez was very nice professional and helpful . More

I want to buy RAV4, i did deposit $500 4 weeks ago,Sales manager Wilson never answer my call. Very bad experience! Not a good place buy a car manager Wilson never answer my call. Very bad experience! Not a good place buy a car More

I got my Toyota RAV4 on Saturday, I was helped by Jag, very nice and friendly, very professional, good customer service, I got good deal from the manager very nice and friendly, very professional, good customer service, I got good deal from the manager More

Rene and the willson were the most worst to deal with at qboro. Very unprofessionals.Finally walked out and done my business at Hillside toyota . qboro. Very unprofessionals.Finally walked out and done my business at Hillside toyota . More

Excellent Experience! I recommend Wilson Lliguichushca. He is thoroughly knowledgeable and will help you get the best deal possible! Wilson makes the sales process quick an I recommend Wilson Lliguichushca. He is thoroughly knowledgeable and will help you get the best deal possible! Wilson makes the sales process quick and painless, with no pressure. There were no last-minute surprises later on. Wilson stayed with his originally promised final prices, exactly as originally stated, and negotiated. He is a professional and a clear communicator. More

Aggressive Pressure Salesman: Victor I had to slide my chair away from Victor’s desk because he kept pressuring me instead of answering any of my concerns and questions! It was my 3rd vis I had to slide my chair away from Victor’s desk because he kept pressuring me instead of answering any of my concerns and questions! It was my 3rd visit, I was ready to choose a model and buy but Victor made me so overwhelmed and upset I said “I can’t do this. You are making me uncomfortable”. It’s unfortunate, because Manuel, whom I had wanted to work with wasn’t there. The sales manager, Wilson was so nice and part of the reason I came back twice in one day to seal a deal, but he unfortunately paired me with Victor in Manny’s absence. **The next day I researched dealerships and decided on Westbury Toyota. The experience was night and day. They are so nice, respectful and appreciative of their clients that I bought my RAV4 Hybrid and went back 3 weeks later to get my dad a 2020 Corolla from Bernie!! I love the Westbury Toyota Family! More

Hugo Ramirez, very good professional and courtesy. Recommended A+++. Excellent service. Friendly , helpful. All questions answered. Polite. And thank you very much for all your help Recommended A+++. Excellent service. Friendly , helpful. All questions answered. Polite. And thank you very much for all your help More