Queensboro Volkswagen

I am going to tell you a story. I have a 2006 Touareg V8. I tour the country in my Touareg. And this SUV serves me well. I have had so many dealerships service this machine. She is a beast now, over 230k I tour the country in my Touareg. And this SUV serves me well. I have had so many dealerships service this machine. She is a beast now, over 230k miles and looking for 500k when I am done. Unstoppable VW. You cannot go wrong with a VW. So, this was a different experience. Scheduling was not easy, but end result was what was needed and delivered. In the meantime, the service department has difficulty in communication. I needed to know if I needed a new battery. The team did not, or could not tell me the condition of the current battery. They replaced it non the same. And the estimates of the battery replacement service went from $227 to $425 during the visit. On scheduling the appointment there was no mention of a labor charge, but I got $159 for my visit. I have had the car rebooted several times in the past, to correct weird issues. Never required tech to do anything, German engineering correct faults on its own. So not quite sure what the service department provided for a $159 labor charge. I shared the experience with the service team, and they offered me a car wash for my inconvenience, which normally offer to all service appointments, so not sure where they were going. Then worked on an upsell for future business in exchange for poor customer service. Whiskey-Tango-Foxtrot. More

Great salesman knew a lot about vehicle and took his time to work with you,friendly and great customer service.would definitely buy from here again to work with you,friendly and great customer service.would definitely buy from here again More

It was a pleasure to buy from Queensboro VW, Great smooth transaction fast and all were very friendly and polite, made me feel like family. Jose was fantastic and explained everything including all the li transaction fast and all were very friendly and polite, made me feel like family. Jose was fantastic and explained everything including all the little details. Two thumbs up. Highly recommended More

Clean. Friendly. Professional. Efficient. They drove me to the car rental after I dropped my car off for bodywork. Excellent Service. A bit pricey, but the work was quality. to the car rental after I dropped my car off for bodywork. Excellent Service. A bit pricey, but the work was quality. More

There are many things in life that are more fun than getting your car serviced, but everyone on the staff made it as pleasant as possible. The fresh bagels and good coffee were particularly appreciated. getting your car serviced, but everyone on the staff made it as pleasant as possible. The fresh bagels and good coffee were particularly appreciated. More

Earl was amazing. He was responsible, straightforward, and he found us an excellent prize. He is open, considerate and overall very fair. I highly recommend working with him. and he found us an excellent prize. He is open, considerate and overall very fair. I highly recommend working with him. More

I really want to pick my car but it was picked for me due to my credit. That should have not been the issue. But these Guy got me into something nice to get around in so no complaints 😗 love these guys esp to my credit. That should have not been the issue. But these Guy got me into something nice to get around in so no complaints 😗 love these guys especially Joshua. More

My overall buying experience was great from start to finish. Jose Puello was beyond knowledgeable and professional, helping me secure and purchase my brand new 2021 VW Atlas. Jose’s accumemt really made finish. Jose Puello was beyond knowledgeable and professional, helping me secure and purchase my brand new 2021 VW Atlas. Jose’s accumemt really made me feel comfortable and fielded every question I had with efficiency. I will highly recommend Queensboro VW to my friends and family. More

The dealer was a very helpful sales person.I have been The dealer was a very helpful sales person. I have been trying to contact Queensboro VW in order to find out when my first payment will be and no o The dealer was a very helpful sales person. I have been trying to contact Queensboro VW in order to find out when my first payment will be and no one will get back with me and I have not received a payment book in the mail. Outside of that I love the car. More

I walked in, and instantly I felt comfortable and the staff was willing to help meet my needs. I would recommended Queensboro Volkswagen to anyone that"s looking to buy a car with no hassles. staff was willing to help meet my needs. I would recommended Queensboro Volkswagen to anyone that"s looking to buy a car with no hassles. More