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Queensboro Volkswagen
Woodside, NY
779 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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779 Reviews of Queensboro Volkswagen
August 17, 2020
Everything went well with my experience with my 2011 Jetta, but today, I took my 2018 Tiguan and we (my husband and I) are very upset and frustrated, because we were on time for the appointment, but th Jetta, but today, I took my 2018 Tiguan and we (my husband and I) are very upset and frustrated, because we were on time for the appointment, but the secretary or the service advisor forget to tell us that we need to bring both car keys, we live far, we aren't around the block, so we went back home to bring the other key. Then, I stay close to the Dealer waiting, thinking that I will pick up my car today by the end of the day, as the service advisor told me and we agree and not, he call me after 3pm to tell me that I need to leave my car until next day, so I have to take a taxi to come back home. So, I finish expending for gas and taxi and I don't have my car done. We are very unhappy, the person who confirm the appointment or the service advisor should tell us before come to the appointment, what we need and order to get the service done. We were there on Friday with the Jetta and we come back today Monday with my other car. They knew. We are very unhappy :( More
by VMACAS30
Verified CustomerEmployees Worked With
Chad and David
August 16, 2020
service for my vw Jetta Marco was very helpful with all my questions , also made sure my car was well taken care of . very good person to deal with at all times . Marco was very helpful with all my questions , also made sure my car was well taken care of . very good person to deal with at all times . More
by FilippoC85
Employees Worked With
Marco Buritica
August 14, 2020
Easy & Smooth transaction As soon as I walked into the dealership I felt really comfortable. Mike was great, friendly and very knowledgeable. He was very patient and answere As soon as I walked into the dealership I felt really comfortable. Mike was great, friendly and very knowledgeable. He was very patient and answered all of my many questions. I felt very at ease and never pressured into buying a vehicle at the very exact moment. Mike, told me to take my time and to come back when I was ready, and so I did. I'm very happy with my purchase, and did I mention Mike was great?! Thank you Mike and Queensboro Volkswagen! I love my new Jetta! More
by TRICIA11103
Employees Worked With
Michael Ramos
August 14, 2020
Dismissive attitude and expensive service. I had to call the dealer to get my answers. The service representative was very dismissive to my questions. It seems all they care about is charging. I had to call the dealer to get my answers. The service representative was very dismissive to my questions. It seems all they care about is charging. I paid almost 500 dollars and my car has 7400 miles on it. What could possibly be wrong with my car? Plus I waited 3 hours. 45 min. of wish after my car was ready. Waiting for the invoice More
by CRUZTON1
Employees Worked With
jorge Ron suarez
August 14, 2020
your sale person Rafael great man to deal with him Was a wonderful experience. everyone very friendly. happy i have stopped by. I felt very comfortable. Rafael answered every question I have asked him Was a wonderful experience. everyone very friendly. happy i have stopped by. I felt very comfortable. Rafael answered every question I have asked him. Satisfied with all aspects More
by MSDFAM
Employees Worked With
Rafael Diaz
August 13, 2020
Friendly, efficient staff who took car on time and let me know what would be done. Comfortable waiting room. Only issue was car being delivered later than promised. know what would be done. Comfortable waiting room. Only issue was car being delivered later than promised. More
by beerjack
Employees Worked With
Jorge
August 13, 2020
VW Service As a long-term VW Jetta owner I like having a reliable service department that can handle my vehicle needs as quickly as possible. Courteous and info As a long-term VW Jetta owner I like having a reliable service department that can handle my vehicle needs as quickly as possible. Courteous and informative Customer Service is an important factor also. I appreciate they showed me a few other items that need future work. i.e. breaks. Another important factor is the overall cleanliness of the facility. The car reception area is well kept, the customer lounge is kept cleanly and the repair shop area is clean and well organized. The overall organization speaks well of management. More
by adrian.r.fidalgo
Employees Worked With
Thomas Gutierrez
August 12, 2020
Amazing Sales Experience with Earl Earl was great to work with. We had started our car search during the pandemic and he was extremely flexible with the process. From letting us go and Earl was great to work with. We had started our car search during the pandemic and he was extremely flexible with the process. From letting us go and test drive a Tiguan to having most of our chats via phone/email/text. He worked with us to get the car that we wanted and was helpful with price as well! It was our first car purchase and it couldn't have been easier. I will highly recommend anyone looking for a car to speak with Earl at Queensboro. More
by pwcbraden
Employees Worked With
Earl Archibald
August 12, 2020
Jose was wonderful and so helpful with our first car purchase! I would recommend to everyone. My husband and i had a lot of questions and he was able to answer every single one of them. We’re so happy w purchase! I would recommend to everyone. My husband and i had a lot of questions and he was able to answer every single one of them. We’re so happy with our purchase. More
by eileen.sorensen2
Employees Worked With
Jose Puello
August 11, 2020
Went over and beyond to get me a great deal. It was a pleasure to work with Michael Ramos, never felt pressured at all. Not only did he give a great deal but also went over and beyond to persona It was a pleasure to work with Michael Ramos, never felt pressured at all. Not only did he give a great deal but also went over and beyond to personally deliver the car. More
by carbuyer
Employees Worked With
Michael Ramos
