Quirk Chevrolet of Portland

Went in for service on time. Everyone was exceptionally nice. nice. More

On January 30, 2020 I purchased a BMW i3 (all electric vehicle) from Quirk Motor City of Portland, ME. The salesman was Mark Anderson and the manager was Robert Warden. The second time I drove the car vehicle) from Quirk Motor City of Portland, ME. The salesman was Mark Anderson and the manager was Robert Warden. The second time I drove the car I got a “Drivetrain Malfunction” error message. The error message said to pull off of the highway and have the car towed to the BMW dealer. Fortunately, I was near home and was able to get the car home. From that point on, the car never ran correctly again. When I bought the car, I was told I had a 90-day, 3000 mile warranty. The sticker on the car also stated that. When the problems began, I contacted Quirk Chevy and talked with my salesman and explained the situation. He told me that I was mistaken – that I only had a warranty that covered the State of Maine inspection items. I pulled out the document and corrected him. He then took the discussion to the manager. I got a call later from him. He said that since the problems did not involve anything that contained fluids, the warranty would not cover the current issues. Long story short, after almost three months of sitting and six weeks at the BMW dealer (having been towed there – since the car wouldn’t charge or start), the issues were finally resolved. Part of the cost for repairs were covered by BMW, but more than $2000 of repairs were not. In the time I was waiting for the car to be repaired, I had further discussions with the manager. He said that he had talked with his boss Brian - with no positive resolution. Throughout all of this, I was very reasonable during all of the discussions – even to the point suggesting a compromise on the costs. Quirk Chevrolet still refused to repair the car or cover any of the costs. Does any reputable car dealership do nothing when major repairs are needed to a used car the second day it is driven? Given the above, I can’t recommend this company to anyone. The salesmen gave me wrong information, the manager wasn’t helpful (although pleasant), and the boss felt no need to help me (or even reach out to me). More

Malibu LT 2017 not as good as the Malibu LT 2015 The sales staff is not properly trained to demonstrate how to set up the so called " hands free operation of voice and text feature in the 2017. You The sales staff is not properly trained to demonstrate how to set up the so called " hands free operation of voice and text feature in the 2017. You have to go through your android phone and it does not announce or read text as the 2015 did. I was sent to another local company who charged me just to tell me we had to go thru the phone! See chart below for everything that they took deleted! MALIBU LT COMPARISON 2017 NO BUILT IN GARAGE REMOTE NO (THRU PHONE)** DOES NOT ANNOUNCE OR READ TEXT RADIO HANDLES TEXT AND PHONE CALLS** NO REAR MIRROR AUTO DIMS TOO SMALL REAR MIRROR SIZE* NOT ENOUGH STORAGE SPACE FOR DRIVER NOT AS GOOD RIDE NOT AS GOOD CORNERING *SAFETY FEATURES **REQUIRES HANDS ON NOT TRULY HANDS FREE The 2015 had all these features! More

Sale was ok, but forget anything after that! These people just want to sell you a car, forget anything after that. I can say though, it's probably partly to do with the fact they're peddling GM j These people just want to sell you a car, forget anything after that. I can say though, it's probably partly to do with the fact they're peddling GM junk. More

Never Again This dealership was by far the worst I have ever dealt with. Their customer service is terrible! Purchased a 65,000 truck before the end of the month This dealership was by far the worst I have ever dealt with. Their customer service is terrible! Purchased a 65,000 truck before the end of the month. Did not want to pick it up right away because I was going out of town. They pushed and pushed and finally had it delivered to my home. The truck was not washed or cleaned inside. Fluids were not topped off and a cap was lose-fluid was all over engine. Told the manager and he asked me if I took pics. Got the impression he thought I was lying. Seriously what did he think I wanted, a free bottle of windshield washer fluid? My Salesman told me all of these things had been done. There is no way. Thought I had an issue with the paperwork-salesman and sales manager told me that the finance person was off that day but he was on his way in to take care of. They kept telling me they would get back to me. Nobody ever called or followed up. Following day I called to speak to finance guy (he was the only helpful person), he told me it was the first he heard of this. Obviously the sales manager and my salesperson lied the day before. Also they could not locate the spare set of keys. I understand that happens. Its been 6 days and finally got a call saying they had to buy us a new key fab but it needs to be programmed. I would need to come in or bring keys to another dealer since I live 1 1/2 hours from this dealership. I asked them to just UPS them. Salesman said, "I will ask if they will". I said "They should". UPS is like $6.00 After all this aggrevation, run around, lying and unprofessionalism--that's the least they could do. Like I said--NEVER AGAIN. More

Worst service department in history. Worst customer service experience(s) I have ever had. Tried to get my recall fixed in 2014, made an appointment for me, kept my car for 7 hours withou Worst customer service experience(s) I have ever had. Tried to get my recall fixed in 2014, made an appointment for me, kept my car for 7 hours without even realizing they didn't even have the parts in. Made a new appointment this week, was told a rental car would be provided for our "convenience" at our appointment time, was made to wait 1.5 hours to get the rental car to go to work. Please save yourself the headache. Get your recalls done at your local mechanic and submit re-payment paperwork to Chevy directly. Unbelievably bad. More

Professional and delivered what they promised!! Ken Sweet was my sales person. He was very professional and help me drive away with the truck that I wanted. He worked hard to get me out of my purcha Ken Sweet was my sales person. He was very professional and help me drive away with the truck that I wanted. He worked hard to get me out of my purchase of a new car that I bought a Lee Dodge that I did not like from day one. I think you for delivering what you promised and you have a customer for life. More

A Dealership for the Commoner Note the title of this comment, which means if you have even the slightest amount of 'common sense' about you (which by the way doesn't require a libe Note the title of this comment, which means if you have even the slightest amount of 'common sense' about you (which by the way doesn't require a liberal arts degree) you will be treated fairly and with respect. Do your homework, but most of all go prepared to make a purchase based on sound judgement and not some preconceived notions. And do yourselves a favor, don't fall victim to negative online reviews until you yourself make your own judgements. Online reviews are no more credible than 'Consumer Reports' are. The key in any thing in life is having realistic expectations. Which means if your history on paper shows you to be a dead beat than don't expect much from a tier 1 dealership, try shopping at a hole in the wall pay here with a warranty good to the end of the block. It is what it is. And we all have a right to make a living. And yes I know shopping for a vehicle is not always fun, especially when you show desperation, in that case bring condoms, cause even the Jesus Christ of dealerships will bend you over. (please note I knocked off two stars for quality of work because we had to pull the vehicle into the detail area for a minor spot clean no reflection however on overall experience) More

Not impressed Overly theatrical at the negotiating table. Salesman left a few times without even a word and grew more and more distant. Honestly, I don't think th Overly theatrical at the negotiating table. Salesman left a few times without even a word and grew more and more distant. Honestly, I don't think they were taking me seriously at all even though I was quite interested in the vehicle. Got a sob story from the manager about how the profit margin on the car was so low at the indicated price that they're making no money, etc. etc. Bought two cars from them previously, won't be going back anytime soon. More

I really needed a newer car, my requirements were small. Good on gas, lower car payments. Chris was great the entire time, helpful, knowledgeable and very friendly. In the end.. I left with a huge smile o Good on gas, lower car payments. Chris was great the entire time, helpful, knowledgeable and very friendly. In the end.. I left with a huge smile on my face, and a beautiful 2011 Nissan Juke! Thank you for making this happen Chris and Bryan!!! More